After purchasing any women’s jewelry, gym clothes, dresses, jackets, shoes, swimwear, etc., from Big W. If you realize that your product is not as your expectations. Don’t worry. You can easily return to Big W by knowing the Big W Return Policy & Its return instructions.
Big W is a famous Australian shopping website with a great collection of women’s jewelry, gym clothes, dresses, jackets, shoes, swimwear, etc. They are quite famous for all their items, especially for women.
What is the Big W Return Policy?
Big W has a specific return policy for all their items. There are only a few terms and conditions for that-
- The item must be returned within 90 days from the date of purchase.
- A customer can get the return done by both online and offline stores.
- While returning, the item must be in its original condition, along with all the bills and receipts.
Is there a 90-day return policy at Big W?
Big W has a return policy within 90 days of a product’s purchase, but it depends on Australian Consumer Law. The return policy mentioned below-
- The return must be initiated within 90 days from the date of purchase.
- The item being returned must be in its original condition.
- The item must include all the original packaging and accessories at the return time.
- The item should be unused, unwashed, and unworn at the return time.
- Any kind of personalized product or gift voucher is not eligible for return.
- The return can be processed directly through any Big W offline stores.
- In the case of a refund, it will be credited via the same payment method used at the purchase time.
Big W Return Policy after 90 Days?
There is no specific return policy for the item after 90 days. If a customer is dissatisfied with any of the items purchased, they can only be returned within 90 days of the date of purchase.
What is the Big W Return Policy exclusion?
Due to some circumstances, Big W changed some of their return policies and excluded some items from the return or refund list. The following categories are excluded from the refund process:
- Toilet paper, paper towels, tissues
- Cosmetics items
- Feminine hygiene products:
- Baby wipes and diapers
- Pet foods
What is Big W Return Policy for faulty products?
Generally, all Big W’s products have a warranty, but still, if a customer receives any faulty product, they can return it through some procedure.
- The item can be repaired or exchanged if there is any manufacturer’s fault.
- The item must be in its original condition while being sent back for exchange or refund.
- All the bills and invoices are kept in the return box while returning the item.
- The return must be within 90 days of the product’s purchase date.
Customers have to keep a few things in mind not all faulty items cannot be returned or exchanged.
If the item has a major technical fault, is different from what it is supposed to be, or if there are any discrepancies in the services delivered by the product, it can be repaired, refunded, or exchanged.
In some cases, if a customer wants, he or she can get some financial compensation for it.
Can I return my Big W online purchase by post?
If customers want to return any product, they can also return it online. The steps are as follows:
- First, customers must log in to Big W’s website to return.
- Then they have to prepare the return label. The return label must be attached to the packaging at the time of return.
- Then customers must drop it off at the nearest post office to send it to the Big W website.
- For the process, a minimum return shipping charge will be added.
- The item must be in its original condition, along with all the other things and accessories, which will be kept in the box while returning.
Can I return my Big W online purchase in-store?
Customers can return any product to Big W if they are unsatisfied with purchasing that particular item. They can easily return the product to any Big W store directly. There are only a few steps to that-
- Customers have to find the nearest Big W store on their website.
- They have to bring the thing that they want to return with them.
- All the accessories, including the original invoice, must be kept with the item while returning.
- The item must be unused and unwashed while returning.
- Customers must communicate with the customer desk in every offline store for the return process.
What is Big W Return Policy with proof of purchase?
A customer can make a return with proof of purchase receipt in case they misplace the original receipt. In some cases, photo ID proof and other documents can also be required for the return.
Here we have all the information regarding Big W products and their return, refund, and exchange policies. If customers need help and support regarding any return or refund, then this article will help them best.