In this very article, we will vividly discuss the Boohoo Return Policy. So, let’s have a look at their Return Policy. Boohoo is a British online fashion retailer that sells products mainly for people aged between 16 and 30. It was first set up in 2006. Mahmud Kamani and Carol Kane are the founders of this company. It is headquartered in Dale Street, Manchester, United Kingdom. It mainly provides its services all across the United Kingdom.
It is painful for a customer to return something without knowing its return policy. A customer must know the company’s return policy well for a successful return. A return policy must always be simple and easy to use so that the customers can understand it very well. Boohoo has no exception in this case. It has a very convenient, customer-friendly return policy that gives customers a hassle-free return experience.
What is the Boohoo Return Policy?
Boohoo is a very well-known clothing brand in the UK. The unique return policy of Boohoo makes everyone surprised. The customers feel very happy to get such an outstanding return policy that allows them to initiate a return for the products on or before 28 days from the date of delivery.
As per the Boohoo return policy, in case you have received a faulty product, that will be the responsibility of the company, not yours.
Does Boohoo offer a Free return?
No, Boohoo does not offer a free return. A return shipping fee of £1.99 will be deducted from your final refundable amount. Only the premier customers will be offered free returns.
How do I return Products/Items to Boohoo?
If you want to return your products or items to Boohoo, you have to follow the steps that are mentioned below:
● First, you have to pack the items you want to return. If you do not have the original packaging, you do not need to worry about it. You may pack the item in a non-see-through package that can be sealed and waterproof.
● Then, you have to log in to their returns portal by providing your order number, email, or the last four digits of your mobile number.
● Then, you have to choose your preferred return method. You may either print your return label at home or in-store. As soon as this process is done, you will be all set to post your return package.
What Criteria need to be followed before Boohoo Return?
The criteria that need to be followed before Boohoo returns are as follows:
● You need to return the product on or before 28 days from the delivery date.
● The items you are returning must be unworn, unwashed, and unused, and the original labels must be intact to the product.
● If you have opened and unsealed the pierced jewelry, it will not be eligible for a return for health and hygiene reasons.
● You can return underwear and swimwear only if the hygiene seal is attached.
● You can not initiate a return for beauty products, accessories, and fashion face masks for hygiene reasons.
● If you want to try shoes, that should be done indoors.
How long does it take to process my Boohoo Return?
Boohoo takes up to 14 days from the date of receiving your product to process your return, and the refund would take another seven days to appear in your account.
How to return Faulty Goods to Boohoo?
You must go to their Contact us section if you have received a faulty item. If you want to get your issue solved as early as possible, you have to provide the following details:
● Your name
● Order number
● Product name and code
● Picture of the fault
● Description of the fault
You can find the product name and code on your order confirmation email.
If you are contacting them via their Contact Us form, you have to keep a photo of the faulty item ready, as you will not be able to attach the image on the return form as soon as you get their reply.
When will I get my refund from Boohoo?
You will get your refund from Boohoo within 14 days and an additional seven days to your bank account.
For a gift card, store credit, or voucher order, you will get a replacement for the refund value.
They will email you after getting your return package and processing your refund.
Does Boohoo offer exchanges to their Customers?
No, Boohoo does not offer exchanges to its customers. You just have to return the product and order a new one as your choice. They will provide you with a refund after getting your return package.
It is high time to go through the Boohoo Return Policy before purchasing this brand if you want to avoid future inconveniences.
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