A return policy is like a benchmark for a company. The more efficient the return policy is, the more the company will develop. So a return policy is to be made very carefully. We have to keep in mind that it should be customer-friendly. The Burton Return Policy is such a return policy that it is efficient enough to fulfill all return needs of its customers.
Still, we are here to help you if you are confused about Burton. Here is a step-by-step guide on everything you need to know about the Burton Return Policy. So let’s come to the main topic.
Contents
What is Burton Return Policy?
Burton is always happy to return any product on or before 30 days from the date of purchase and get a full refund. But there is one condition: the product must be unused. The products you are returning must be in their brand new condition as they were delivered to you. You must pack the items you want to return in their original packaging along with the documentation, accessories, and tags. If they detect that the item you have returned is used or damaged for the wrong packaging, they have full right to refuse your return. So you have to be careful enough at the time of packaging your product. Though the used products are not eligible for a return, Burton and its team are always there to help you with any manufacturing defects and warranty substitutes.
As per the Burton Return Policy, they promise to credit back your refund within 7-14 business days in the original form of payment as soon as they receive your return package. If you have used your credit card for payment at the original purchase, you will only get a refund on your credit card. But for this, you may have to wait up to 30 days for the amount to appear on your credit card statement.
If you use the UPS shipping label, Burton gives in the portal, a return shipping charge of $6.50 will be deducted from your refundable amount. If you want to mail back the return by yourself, it will be a little more expensive than this as per the review of the customers.
Burton Return Policy for In-store Purchase
You can return an in-store purchase by visiting any Burton Flagship or Burton outlet store. You must provide the original purchase receipt. Otherwise, they will not accept your return. A purchase receipt is not just a piece of paper; it is proof of purchase. The product you are returning must be in its original condition as you had received it at the time of delivery. The tags must be intact with the product. You will get the same price refund for returning the product. The refund will be issued back to the original form of payment you used at the original purchase.
Can I return an item to the Burton store if I purchase it with Google Pay or Amazon Pay?
No, you can not return an item to the Burton store if you have purchased it with Google Pay or Amazon Pay. You have to return such products online.
How to make a free return to Burton?
If you can return a fully unutilized item to Burton, they will approve the return instead of a full refund. They never charge a single penny to you. The return will be free.
Burton Return Policy for Used products
Burton will not let you initiate a return for any used products. So when you are returning a product, it must be unused. But they are always happy to help you with any manufacturing defect or warranty replacements through their warranty process: burton.com/warranty.
Can I return items ordered online to a Burton store?
No, you can not return the items ordered online to the Burton store. If you have purchased an item online, you may have all the documents regarding the online policy. That’s why they never grant it to their stores.
What is Burton Exchange Policy?
Burton is still unable to provide exchanges. If there is any issue with your product, you must return it and get a full refund. Then you have to place a new order as per your choice. You have to initiate the return process on or before 30 days as per the standard Burton Return Policy. You will find the refund processed when they receive your return package. If you got any discount at the original purchase, it could not be carried forward to your next order.
Conclusion
Burton has introduced an excellent return policy to give customers more comfort and ease shopping. We have given you a clear picture of the Burton Return Policy and the answers to all the faqs.
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