Canada Computers Return Policy in 2024 (Updated)

In this article, you will learn about Canada Computers Return Policy from the first to the last point. 

BEWARE Canada Computers. They’ve quietly altered the return policies of their company.

If you make a mistake of good nature and buy the wrong or incompatible component for your PC, and when you get the item in the box, you’re in trouble. 

Causing their customers to save some money in the short term will be more valuable than gaining loyal customers.

Also, I walked across the road and went to Best Buy to get the component I needed, and it was $30 cheaper, which means they’re charging too much. 

Canada Computers and Electronics offers an unconditional 15-day return policy and a 30-day defective exchange for most items.

Check out the following list for more specific information on every product.



Canada Computers Return Policy 

Canada Computers Return Policy

Canada Computers Return Policy for Online Purchase and In-store Purchase

Returning An Online Order

An RMA number (Return Authorization for Purchase) is required for returning an online purchase.

Call us at our Customer Service Team to begin the return process on our website.


Returning An In-Store Purchase

You can return your purchase in the store, but you must bring your receipt and purchase receipt to the closest Canada Computers store location to start the return process.


Online Custom Order & 3rd Party Products

Canada Computers prides itself on providing a variety of products for our customers.

We work with a variety of suppliers and three 3rd party vendors.

Online Custom Orders and three 3rd parties’ purchases cannot be canceled once an order is made and are not eligible for return except for defective exchange.


Corporate & Government Account

The policies only apply to purchases placed through Purchase Orders or Corporate Credit Cards.

The credit card details must be supplied at the time of return.

Items that have not been opened can be returned within 30 days from the date of purchase.

If an item is opened and discovered to be indefectible can be returned within 30 days to receive a return, exchange, or replacement.

Items that have been opened and aren’t defective can be returned within fifteen days of purchase for reimbursement.

Complete packaging is required, and products must be in resalable shape.

Refunds, credit, exchanges, or replacement is accepted for Custom Order Items except when they are found to be defective.

In that case, the product could be repaired or replaced at Canada Computers & Electronics’ discretion.

Contact your Canada Computers & Electronics representative for more details.


Canada Computers Return Policy for Mobile Phone & Usage Policy

Canada Computers Return Policy

Refunds and return requests must be submitted within 15 days from the original purchase date, with no more than 30 minutes of Talktime and less than fifty MB in data.

Refunds are only available during the Canada Computers Mobile hours of operation: Mon – Sat-Sun 11 am until 6 pm.

Postpaid refunds must be processed at the place of purchase from which the purchase was made.

Original receipts, including debit transaction slips, must be presented for the refund.

Gift Card Promotions will need to be returned to the point of sale to process any refunds. Gift cards should be at the initial value of loaded to process a refund.


Canada Computers Return Policy on Bundle Products

Canada Computers Return Policy

Certain products sold through Canada Computers are bundled together with two or more items and are sold at a discounted price.

The bundles must return with all components working in good working order. Canada Computers will not return any individual items that are part of the bundle.

If you want a return on an item in a bundle, the item must meet the exchange and return policy, and the whole bundle must be returned.

If you are looking to exchange a damaged item that is part of a bundle, it must be covered by the exchange policy and returned for the item, and it can be exchanged with the exact item.


Canada Computers Covid Up to date

To Our Valued Customers,

As we continue to study the effects of COVID-19, our health, well-being, and well-being of associates, our customers, and our communities is our primary goal.

We’re determined to assist Canadians as much as we can with their technological requirements during this difficult time.

To ensure that our employees, as well as our customers, are safe and secure, we have implemented a variety of measures.

Preventive Measures for In-Store Shopping

Our stores are available to customers who shop in-store. We have put in social distancing measures to protect our customers.

Health Canada equips our employees with Personal Protective Equipment and Health Canada-approved disinfectants to ensure that our stores are thoroughly cleaned.

Plexiglass shields were placed on counters for service and cashiers in all branches.

Go here for the locations of stores and opening hours.


Alternative Shopping Methods

While our stores are open for shopping in-store, we’re dedicated to providing alternative options to fulfill your technology needs.

So shop online and select between Store Front Pickup or Home Delivery options.


Adjusted Return and Exchange Policy

We’ve revised the terms of our Return & Exchange Policy, effective immediately.

Refunds and exchanges can be made within 15 days of purchase if the item is not opened; defective products can only be exchanged for a new one.

All returned items are subject to an inspection of the original packaging as well as the contents of it, including manuals, accessories, and any other items purchased. Physically damaged or incomplete returns will not be considered. 

There are no exceptions. Returns that are eligible for a refund are processed to your original payment method, less the cost of shipping and handling, if necessary.

Some products might require manufacturer confirmation on defects before making the return.


What is the Canadian computer return policy in case of an online order?

The RA (return authorization) number is needed. Go here for an online return request as well as return shipment instructions.

Start An Online Return

Returning online purchases is simple! Just enter your order’s ID and your email in the online return form, then follow the steps below:

Enter your Web Order# and the email address for your order, and then click Search.

Check that your contact details are accurate (your name and phone number)

Attach any pertinent documents (optional) like photographs, invoices, etc.

Choose which product(s) you wish to return, the quantity to return, as well as the return reason:

Change of mind or a defect, damage or incompatible

Recognize that you have read the Returns and Exchanges policy before submitting your return request.

When you click submit, you’ll be able to get and print your return label. You can also check your email for instructions on returning the item and the return label.



Canada Computers Return Process for In-store Purchase

You can return items at the location. Ask the store employee to return the item. Or visit this link to contact customer support on the internet.

Due to the outbreak of COVID-19, immense stress is imposed on us all. But, we must remain resilient and secure. To all our employees and customers, we ask you to ensure your safety and that of others while we go through this all together.

Category Products Return Period Exchange Period for Defective items
Major Appliances Refrigerators
Over-The-Range Microwaves
Range Hood
15 Days (Unopened) 30 Days
Small Appliances Coffee Maker
Air Purifier
Air Fryer
Electric Kettle
Pressure Cooker
Bread Maker
Induction Cooker
15 Days (Unopened) 30 Days
Personal Shavers Personal Shavers
Massage Chairs
Brow TrimmerDigital Scales
Facial Steamers
Hair Dryer

Computers, Laptops, and Components

Desktop Computers
15 Days 30 Days
Laptop 15 Days 90 Days
Custom Built System NA 30 Days
Computer Accessories 15 Days 30 Days
Software 15 (Unopen) NA
Cable Modem NA NA
Computer Components Motherboard
Processor (CPU)
CPU Cooler
Memory (RAM)
Hard Drive
Solid State Drives (SSD) (2.5” SSD, M.2, mSATA, NVMe, etc.)
Power Supply
Video Cards (GPU)
CD / DVD / RW / Blu-Ray Drives
15 30

1. Check Return Eligibility

There is a 15-day period to exchange the item with certain exceptions.

Review the policy on returns and exchanges table to determine whether your purchase is acceptable to be returned.

Please contact Customer Service for assistance if your purchase isn’t acceptable for return by using this online request form.


2. Pack Your Return

Prepare your return! Make sure you prepare your return label for prepaid payment.

Attach the return label to the outside of the box. Then take away any shipping labels you have already.

Pack your items securely, including the complete packaging, components, and accessories.

Make sure you include any other items that were included in your purchase.

Important: Place any unworn label for return inside the shipping box to track the return for purposes.

If you prefer, include the invoice or order number and/or your Return Number.


3. Ship It Back

We can deliver your package via drop-off at an appropriate Canada Post location.

When we receive your package, our returns team will inspect the package.

Refunds for eligible returns will be processed within 5 – 7 business days.

Reimbursement is processed within 5 to 7 business days of the date of receipt.

We can deny the return request if the product you return does not comply with the return guidelines.

If there is a problem in the return process, the team from our office will get in touch with you to discuss the issue.

Meaningful Returns must be accompanied by the Return Number provided by Canada Computers.

Any packages that do not have proper documentation could return the package to their sender.

Return numbers and labels have validity for 20 calendar days.



Below we share some FAQs related to the Canada Computers Return Policy

Is it true that Canada Computers have a restocking charge?

Canada Computers policy changes: no restocking fee on all items.

Also, 1-year RMA courtesy on all items plus 15 days for exchange or return.


What are the Canadian computers return policy?

You can return items in the shop, but you must bring your receipt with your purchase to the closest Canada Computers store location to begin your return.


What can I do to exchange my computer?

If you purchased this motherboard from the neighborhood Best Buy, they could assist you in returning the item to exchange.

If you bought this motherboard on the internet, you could also return it via mail. Let me know any additional concerns I can answer!


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