CeX Return Policy (Detailed Return Guide)

Most branded companies offer a return policy to their customers. Because a return policy help to build customer trust. You must know the Cex Return Policy to return any product to Cex. By Following their return policy, you can easily return to Cex. It can help most of the customers to return their unsatisfied products.

The original name of CeX is complete entertainment exchange. It is a UK-based company that sells second-hand computing, gaming, and technology products. The company also provides technology repairing services. You will find that the company is buying, selling, and exclaiming various types of technology and entertainment products.

 

What is the CeX Return Policy?

CeX allows the customers to return their products if they have a valid proof of purchase for the products and have sent all the products included in the delivery package. 

CeX offers a flexible return policy for customers. CeX allows you to return your product to the brand both online and in-store if you are not completely satisfied with your purchase. CeX offers a free return for all UK returns. Not only that, but CeX will also be responsible for paying the return shipping charges if you return the under-warranty products within six months from the date of purchase. 

You will get 14 days from the date of your purchase to initiate a return for your product. Your returns will be processed within 14 days as soon as CeX receives them at their warehouse. If you want to get an instant refund, you should make an in-store return. CeX allows customers to return their online purchases via any recovered courier service or in-store and get a full refund. If you return the product through any recorded courier service, you must wait another 24 days to get your refund. 

CeX provides a full refund and shipping charges for faulty or damaged items. 

 

What is the CeX Return Policy for Unwanted Products?

What is the CeX Return Policy for Unwanted Products

CeX allows customers to return their unwanted products within 14 days from the date of purchase. To process the return, you must return the product and the original receipt to CeX.

You may opt for a recorded courier service or carry the product to your nearest CeX store location to return your product.

You will get your refund instantly for in-store returns, but for returning through recorder courier service, you will get an email as soon as they receive your return package at their warehouse. 

You may also use the 48 hours return policy of CeX to return your unwanted items and get a voucher as a refund. 

 

CeX Return Policy faulty goods 

Cex Return Policy for Faulty Goods

If you find your product to be faulty or the item develops a fault within 30 days from the date of purchase, CeX promises you to provide the full refund in your original method of payment. 

If a fault develops in your product after 30 days, but within six months from the purchase date, CeX will check the product to detect the fault.

If they find it to be defective, they will repair or replace the product; otherwise, they will hand back the product to you or dispatch it back to you if it is an online purchase.

If you have already done a repair or replacement and it has become faulty again, CeX will provide you a refund in your original method of payment. 

If a fault develops in your product after six months, but within 24 months from the date of purchase, CeX will replace or repair the product.

If you have already done a repair or replacement and it has become faulty again, CeX will provide you a refund in your original method of payment, considering the current value or original value, whichever is lower. 

 

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How long does CeX take to refund?

CeX promises the customers to provide a full refund if the product is returned in its original condition, which is eligible to be accepted.

As per CeX, all the products are eligible to be refunded, and you have to wait for 14 business days until the company processes your refund after receiving your return package at their warehouse and getting approval for a refund.

As soon as your refund is processed, they will inform you by sending an email. If you want to get some additional support, you may go to the ceX help center. 

 

What are CeX 2 Days Goodwill Returns?

CeX 2 days goodwill returns allow the customers to return their product no matter the reason. If the customers are not completely satisfied with their purchase, CeX will gladly return it to a voucher within two days from the date of purchase.

You must remember that the products you return must be in their original condition as you received them. The management discretion offers this policy, which can be withdrawn at any time. 

 

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