Charlotte Russe Return Policy in 2024 (Main FAQs)

Charlotte Russe has a very exclusive return policy for customers that is capable of fulfilling all the requirements and queries related to their return.

Charlotte Russe Return Policy helps the customers to get the alternative to their wrong purchase from a brand.

Charlotte Russe is a famous American clothing retail chain based in the United States.

It is headquartered in San Francisco, California. Daniel Lawrence founded this company in 1975.

This article will inform you about the Charlotte Russe Return Policy



What is Charlotte Russe Return Policy?

A return policy is key to the success of a company.

That is why it needs to always be unique and potential. 

Their return policy offers customers two ways to return their products: mail or in-store.

An online purchase returned by mail is only eligible to get a refund.

An in-store purchase must be returned in-store, and the customer will receive a store credit or a replacement product.

Exchanges are not available online.

If you are unsatisfied with Charlotte Purchase, you can return it within 30 Days (For Online Purchase) and 14 Days (for in-store purchase). 


Charlotte Russe Return Policy for Online Purchase

Charlotte Russe Return Policy for Online Purchase 

If you want to return your online purchase to Charlotte Russe, you will get 30 days from the order date to initiate your return process.

The product you return must be unwashed, undamaged, and unworn, along with all the original tags.

You need to include the original invoice.

You will get a refund of the purchase price only, excluding sales tax and shipping charges. 


How to return Charlotte Russe products/Items by mail?

Charlotte Russe Return Policy Process by Mail

If you want to return Charlotte Russe products or items by mail, you have to follow the steps that are given below: 

● You will find a return form in the package. If you have lost it, you may print a copy of the return form from the website. 

● Then, you need to fill out the return form by providing all the details, like your order number, the SKU number that can be found on the tag or sticker, and the return code. 

● Then, you must pack the product, return form, and invoice securely in a box, envelope, or bag. You should use the original packaging. 

● Then, you have to select a carrier of your choice pay the shipping cost, and ship the product to the address given below for the corresponding states: 


California Hawaii Alaska
Arizona Kansas Montana
Nebraska New Mexico Oklahoma
Utah Wyoming Washington
Oregon New Mexico North Dakota

Charlotte Russe Online Returns

22000 Opportunity Way

Riverside, California




Connecticut Alabama Illinois
Louisiana Maryland Michigan
Virginia Wisconsin West Virginia
Pennsylvania Rhode Island Ohio
New Hampshire Mississippi New York
North Carolina Missouri Massachusetts

Charlotte Russe Online Returns

1 Passaic Street – Building 24

Wood-Ridge, New Jersey



For Florida, Georgia, Kentucky, South Carolina, and Tennessee:

Charlotte Russe Online Returns

540 West 83rd Street

Hialeah, Florida,



Does Charlotte Russe offer Exchange to customers?

No, Charlotte Russe does not offer exchanges to customers by mail. But you can make your exchange in-store.


Charlotte Russe Return Policy for in-store purchase 

For in-store purchases, Charlotte Russe offers the customers an exchange or a store credit if they process the return on or before 14 days from the date of purchase.

The product you are returning must be unwashed, unworn, and undamaged along with the original tags intact.

You must provide a valid receipt to qualify for a return or Exchange.

You need to provide your name, signature, address, and phone number to them for auditing reasons. They do not offer refunds. 


Charlotte Russe Return Policy for Damage Items 

In case you have received a damaged item, you need to contact their customer service team at [email protected].

They will ask you to provide a photo of the item you have received.

They will replace the item if it is in stock. Otherwise, they will issue a full refund. 


Charlotte Russe Return Policy for Final Sale items 

Charlotte Russe does not accept the final sale items for return or Exchange by mail or in-store. The final sale items are as follows: 

● All cosmetics, jewelry, intimates (underwear and bras), and swimwear 

● All “Final Sale” items, listed at 70-80% off or under a Buy 1 Get 2 Free promotion 


Can I return Charlotte Russe product if I purchased it from Amazon?

No, you can not return a Charlotte Russe product to any of Charlotte Russe’s stores if you purchased it from Amazon.

You must follow Amazon’s return policy for Charlotte Russe products bought through Amazon.


When will I get my refund from Charlotte?

You will get your refund from Charlotte Russe within 5-7 business days in your original payment method as soon as the company receives your return package.


Can I return Charlotte Russe’s product if I purchase it by using Afterpay?

Yes, you can return Charlotte Russe product if you purchased it by using Afterpay.

The return must be initiated by mail, not in-store. Returns of such products are not supported in-store at this time.

The company will issue a refund in the form of your original mode of payment.

The product should not be sent directly to the payment provider. 


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