After purchasing any medicine from Chemist Warehouse.
If you find the purchased product is not good, they send other medicine.
For that condition, do not worry.
You can easily return the product by knowing the Chemist Warehouse Return Policy and its return instructions.
Chemist Warehouse is an Australian company.
It operates a chain of local as well as international retail pharmacies. Jack Gance, Sam and Lydia Gance, and the Verrocchio families introduced the company in 2000.
Contents
What is Chemist Warehouse Return Policy?
The company wants to make customers happy with their purchases.
If you are unsatisfied with your product, you have a potential return policy.
According to the Chemist Warehouse return policy, you can return the product within 30 days from the date of your Purchase.
What are the Chemist Return Policy Product Return Conditions?
If you want to return the Chemist Warehouse products or because you have changed your mind, you need to meet the following conditions:
● You must initiate a return within seven days from the date of purchase, excluding Marketplace items for which you will get a 30-day return timeframe.
● You must provide your original Chemist Warehouse register receipt, online tax invoice, or other valid proof of purchase when returning the item.
● The product you are returning should be unused and undamaged. The original packaging, manuals, pamphlets, and accessories must be intact. It should be kept unopened, unused, and in a resellable condition.
● The product is not listed among the products which are not eligible to be returned.
If you cannot meet these conditions, the company has the full right to refuse you to provide an exchange or refund.
Read– Catch Return Policy, Jb Hi Fi Return Policy
What is the Chemist Warehouse Return Policy for Online orders?
The company strives its best to ship every package very carefully.
But in case you have received a damaged box or item.
You have to inform their Customer Service Team seven days before receiving your order so that the company can check the damage and give you the best possible solution.
You may have to provide them with a clear photo of the damaged product or the delivery package to get a solution as early as possible.
The company will not accept your return request if you cannot inform their team about the damaged product within seven days.
As per the Australian Consumer Law, if you want to return a product that you ordered online, you need to contact their Customer Service Team so that they can collect your product and take it back to their warehouse to check whether it is eligible to get a replacement, repair, or refund.
You have to remember that all the Online Only products must be returned to their distribution center.
That is why you have to contact their Customer Service Team to arrange a return for the products.
What Products does Chemist Warehouse not accept as a Return?
Chemist Warehouse does not accept the following categories of products as a return:
● Medicines (Prescribed or Over The Counter)
● Baby Formula
● Fragrances
● Vitamin Supplements
● Consumable Products
What is the Chemist Warehouse Return Policy For Faulty Products?
Suppose you have received a faulty product.
You need to contact their customer service team seven days before the date of receiving your product.
Their team will check the fault and give you the best possible solution.
They may either replace the product or give you a full refund.
Read– Suitsupply Return Policy, Mr Porter Return Policy
What is the Chemist Warehouse Marketplace Return Policy?
All Marketplace Sellers accept the Change of mind returns.
You have to initiate a return within 30 days from the delivery date, excluding Chemist Warehouse items with a seven-day return timeframe.
If you are returning a marketplace order, you have to keep the following things in mind:
● You have to include a reference to the order number.
● You must return the product in its original packaging and all attached boxes, bags, and tags.
● You must place all accessories, manuals, certificates, and warranty cards in the return package.
● You must include any gifts or samples you have with it.
● It must be unworn, unused, unopened, or unexpired.
● It should be in a resalable condition.
The company does not accept change-of-mind returns for the following products:
● custom-made, monogrammed, personalized, or altered products;
● swimwear, underwear, hosiery, and nappies.
● pierced jewelry
● personal care products like electric toothbrushes, shavers
● cosmetics and make-up;
● bedding accessories like quilts, pillows, and mattress protection items
● perishable goods like food, baby formula, vitamins
● gift hampers;
● items that are marked as not eligible for Change of mind returns.
The company will issue a refund to your original method of payment.
Suppose you find an issue or the Marketplace seller declines to accept your return within 30 days of delivery.
In that case, you need to contact their customer service team to get the best possible assistance.
Their mailing address is https://www.chemistwarehouse.com.au/contactus.
Conclusion
So you have got a detailed guide on the Chemist Warehouse Return Policy.
Always remember if you have a clear idea about a company’s return policy.
It can help you during the product return.
Read– Vera Bradley Return Policy, PC Richards Return Policy
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