After Purchasing any electronics product from Crutchfield. If you are not satisfied with your Purchase.
You can easily return it by knowing the Crutchfield Return Policy and its return instructions.
Crutchfield is a North American retailer specializing in a huge range of electronics, including mobile audio and video equipment for automobiles, speakers, televisions, and other electronics for home or portable use.
It provides its services mainly in the United States and Canada. William G. Crutchfield, Jr. founded this company in 1974.
The company is headquartered in Charlottesville, Virginia.
Contents
What is Crutchfield Return Policy?
The company allows the customers to get some time to adjust to their gear.
In case they are not completely satisfied with their purchase, the company allows them to initiate a return for such items on or before 60 days.
The returning product must be new in condition, and all the products you received with the package have to be included in the return package.
How to make a return to Crutchfield?
I’ll you want to make a return to Crutchfield; you have to follow the four steps that are mentioned below:
Get a Return Authorization
To initiate your return to Crutchfield, you have to first log into your Crutchfield account.
If your product was shipped by a freight carrier or shipped directly from the manufacturer, or you have a defective product, you have to contact a Crutchfield Support representative before initiating a return online.
You are also requested to call 1-800-316-1044 or chat to raise your return request.
A Crutchfield Support representative is there to help you gladly with the best possible assistance.
Pack your items securely.
The returned product must be new and in the original packaging.
You must return all the original accessories and manuals you have received with the product.
To prevent your product from any damage during transit, you have to use Crutchfield over-boxes in most products.
You have to use the original over-box and original packaging of the manufacturer.
Affix the shipping label
The company will provide you with a UPS Authorized Return Service or ARS shipping label and the return authorization number for most returns.
You must remove or completely hide the original labels and carefully tape one completed ARS label to each package.
Drop off the return package to UPS
Then you have to take the return package to any official UPS drop-off location.
If you want to know the nearest UPS drop-off location, call 1.800.742.5877 or visit www.ups.com.
Read– Zulily Return Policy, Marks Return Policy
Crutchfield Return Policy Return shipping Charges?
Crutchfield cut down the return shipping charge from the final refund amount of its merchandise credit.
The company provides a UPS Authorized Return Shipping (ARS) label for most returns.
Using this shipping label, you will be responsible for paying a flat fee of $12 for every package.
But you will have to pay for returning the products like larger TVs, furniture, and large tower speakers delivered to you through freight shipping.
A Crutchfield Support representative will decide the exact return shipping cost for returning freight items. Some examples are given below:
● Furniture: $75
● Tower speakers (per pair): $75
● Powered subwoofers: $75
● Other freight categories: $100
● Thule Freight: $125
● TVs 46″ to 59″: $125
● TVs 60″ to 69″: $135
● TVs 70″+: $175
Read– Woot Return Policy, Champs Return Policy
What happens after my Crutchfield Return is processed?
After processing your return, the company will inform you by sending a confirmation email.
As soon as they receive your return package, they will start to process your refund or exchange within two business days.
As soon as they provide a refund, the amount may take up to 5 business days to appear in your bank account.
However, the timeframe may vary depending on your financial institution.
How to make Crutchfield return to a store?
If you want to make a Crutchfield return to a store, the company gladly allows you to return the item at either one of their retail stores in Charlottesville or Harrisonburg.
If you are unable to bring the product back to the retail store, or in case you made the purchase online or over the phone, they request you to give them a call at 1-800-316-1044, and they will help you with the best possible assistance by making the necessary arrangements for a return.
What items does Crutchfield not accept for return?
Crutchfield is a great electronics company, but when it comes to electronic products, it’s important to have a proper idea about those items.
After delivery of the product, the customer must always treat the product correctly, as any abuse can lead to damage.
And then, the customers try to return the product.
Hence, If Crutchfield has any of the following issues, then the item can’t be returned to Crutchfield, so,
- The product has to be brand new, but if the product is in returnable condition, then Crutchfield might accept it but will change the restocking fee.
- If the Crutchfield return product has a different serial number than the originally shipped Crutchfield one.
- Missing parts or the original Crutchfield product packing material.
- Damage from drops, spilled liquid, or mishandling.
- The Crutchfield has been heavily used.
Etc.
FAQs
Below we share some FAQs
Does Crutchfield provide exchange instead of return?
Yes, Crutchfield does provide an exchange if you don’t want to return your product completely.
It’s normal to have some issues with the item size or range; for example, if you are unsatisfied with the 40-inch TV, you can exchange it for a 46-inch or more.
What do you have to pay for the extra amount separately?
Does Crutchfield accept international returns?
Crutchfield accepts returns from international addresses, but the return is the customer’s responsibility.
UPS and ARS return shipping labels are only eligible for US returns.
So, if you are returning the Crutchfield products from an international address, you must pay for international shipping charges or duties.
In which method does Crutchfield provide the refund?
Crutchfield refund will be credited through the original method of payment.
That’s why at the item of refund in all forms of payment such as credit card, debit card, gift certificate, or other, Crutchfield won’t cause any issues.
Conclusion
Crutchfield guarantees customers that they will not get any defective products.
If you face such issues, you may feel free to contact them.
They always try to give the best of themselves to make the customers happy with their Crutchfield Return Policy.
Read– Birkenstock Return Policy, Eastbay Return Policy
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