After Purchasing from DJI, if you are not happy with your purchase.
You can easily return it by knowing the DJI Return Policy.
DJI stands for Da-Jiang Innovations.
It is a famous Chinese technology company.
That is headquartered in Shenzhen, Guangdong. Frank Wang founded this company in 2006.
It provides service all over the world.
DJI is a famous brand for manufacturing commercial unmanned aerial vehicles (drones) for aerial photography and videography.
They also manufacture products like camera gimbals, action cameras, camera stabilizers, flight platforms, propulsion systems, and flight control systems.
Let’s learn about the DJI Return Policy.
Contents
What is DJI Return Policy?
DJI offers the customers a 14-day timeframe from the date of receiving the Product to initiate a return for their products.
You will not be able to return enterprise products if they have been activated once.
If you want a refund, the product must have a manufacturing defect or be unworn, undamaged, and unaltered.
A return policy shows how efficient a company is.
The DJI Return Policy is not an exception in this case.
It can also deal with all customers’ requirements regarding their returns or refunds.
What are the instructions for the DJI Return Policy?
If you want to initiate a refund to DJI, you need to do this within 14 days from the date of receiving your product.
The return instructions for the DJI Return Policy are as follows:
● First, you have to log into your account.
● Then you need to go to the My Orders section.
● Then, you must find the order you want to return and click Details.
● On the right side of the item you want to return, you will find ‘apply for after-sales. You have to click on this.
They will review your return and refund application within two business days.
In what criteria does DJI not accept your return?
DJI will not accept your return under the following criteria:
● You have requested a return after 14 days from the date of receiving the product.
● You have sent the product to DJI fit return and refund without all the original accessories, attachments, or packaging, or the product is not in its original condition, such as there is a crack, dent, or scratch.
● You do not include a valid proof of purchase, receipt, or invoice, or they detect that you are doing forgery.
● There is any fault or damage in the product due to misuse, or the product is altered.
● The product is exposed to moisture, and foreign bodies like oil, water, sand, etc. have entered it.
● The product is wrongly installed or mishandled.
● The product is damaged due to uncontrollable external mishaps, like fires, floods, high winds, or lightning strikes.
● The product has not reached DJI within seven days after the date of receiving the return and refund service confirmation.
What do I need to follow to get a refund from DJI?
You need to follow the things given below to get a refund from DJI:
● The product must have a manufacturing defect.
● The product must be unworn, undamaged, unaltered, and in its original condition to be resold.
● The product must be purchased from the DJI online store.
● You must return the product within 14 days from the delivery date.
● They should be along with their labels and serial numbers, and the package should not be damaged or worn. You have to return the accessories, attachments, packaging, and product.
When will I get my refund from DJI?
DJI credits back your refund within 7-14 business days in your original method of payment as soon as they receive your return package.
The refund time frame varies from bank to bank. If you face any issues after 14 days, it’ll be better to contact the banks once.
However, to get your refund successfully, you must have to follow their given conditions regarding the products. If the returned products are fully okay and returned with the bill and other necessary papers, you will be confirmed about the refund.
How can I exchange my DJI product/item?
If you want to exchange your DJI product or item, you have to contact their After-sales team within 15 calendar days from the date of receiving the product at www.dji.com/support.
DJI Return Policy for Hardware?
If you want to return the hardware to DJI, you have to return the product along with all the standard accessories, the original machining of the manufacturer, a valid proof of purchase or invoice, and gifts to DJI.
DJI Return Policy for Software?
If you want to return software, you have to return all media along with the product keys. Software is an electronic download.
So after returning it, they will cancel or change the access to the download links or the digital key of the product as per your refund or replacement item.
You must sign an electronic destruction letter as a condition of refund and replacement of the software products.
How much does DJI charge for return shipping?
The customers have to pay for the return shipping along with the cross-border and international shipping costs unless there is a manufacturing defect in the item.
How do I return a DJI drone for repair?
You must submit an online service request if you want to return a DJI drone for repair.
Conclusion
If you already know about the DJI Return Policy, It’s great that you can go shopping without any confusion.
Otherwise, Just go through this article for a complete Detail about their return policy.
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