Etsy Return Policy in 2024 (A Complete Return Guide)

In this article, we are going to discuss Etsy Return Policy.

After purchase, if you realize you are unsatisfied with your purchase.

You can easily return it by knowing the Etsy Return Policy.

Etsy is an American company that sells handmade or vintage items and craft supplies like jewelry, bags, clothing, home décor and furniture, toys, art,
Robert Kalin, Chris Maguire, Haim Schoppik, and Jared Tarbell set up this company in 2005. It is headquartered in Brooklyn, New York.



What is the Etsy Return Policy?

After purchase, if you are unhappy because of your purchase.

Don’t worry; you can return your product within 14 days on Etsy.

For sellers, the Etsy Return policy is a little bit different. Sellers can set their return Policy.

A Return policy is the guidelines that help the customers know how to return a product if there is any issue.

It helps the customers to get their money back or a replacement. 

The Etsy Return Policy is no exception in fulfilling the customers’ queries regarding their returns or exchanges.


How to return products/items to Etsy?

Etsy Return Policy Return Process

If you want to return products or items to Etsy, you must contact the seller from whom you purchased the product.

He will be the only person who can guide you in the best possible way.

Every individual seller handles their orders on Etsy and can only make decisions about cancellations, refunds, and returns. 


ReadJD Sports Return Policy, John Lewis Return Policy


How does the Etsy Return and refund process work?

The sellers do not need to accept returns, exchanges, or provide a refund unless it is mentioned in the shop policies.

You have to go to the shop’s homepage and scroll to the bottom to check the shop’s policies.

If the seller wants to accept the return, you must settle the details in a message before returning the item.

If the seller cannot help you, you have to ask for help from Etsy by opening a case.

You will be able to get a full refund if your order does not arrive, arrives damaged or faulty, or does not match the description with the help of the purchase protection program of Etsy for qualifying orders. 

If you want to get help from Etsy, you have to select your order and then select open a case at the bottom of the page.

In case you have checked out as a guest, you have to link your order to an Etsy account to open a case with Etsy. 


Is Each Seller responsible for their policies on Etsy?

Yes, Each seller is responsible for their policies on Etsy. 


In what conditions do I issue a refund?

Etsy Return Policy Refund Conditions

You can issue a refund under the following conditions: 

● You can use a refund as per your shop return policies. 

● If you want to issue a refund to the buyer. 

● If the buyer has been overcharged for shipping. 

● If the buyer did not remember to apply a shop coupon. 


ReadMissguided Return Policy, Game Return Policy


When can I issue a refund on Etsy?

You may issue a refund if you have learned the product to Etsy on or before 180 days of purchase.

If 180 days have passed, you will not be able to refund an order through Etsy Payments. 

If the shop from where you have purchased the product allows you to return and get a refund after 180 days, you will be able to refund the buyer by using a payment method other than Etsy, such as PayPal. 

If you are providing this type of refund, Etsy will not provide a refund for your seller fees. 


When can’t I issue a refund on Etsy?

You will not be able to issue a refund for the following reasons: 

● If you cannot find the issue, a refund button means the product is not eligible to be returned. 

● If you initiate a return after 180 days from the date of purchase or the buyer has claimed a chargeback for the order. 


Can you return anything on Etsy?

You will be able to return the product that has been delivered faulty or damaged or does not match the description or photos. You can get a full refund if the product does not reach you. 


Who pays for return shipping on Etsy?

The customers will be responsible for paying a return shipping on Etsy if they are returning the product only because they do not like it. If the product has been delivered to you and comes out to be faulty or damaged, the company or seller will bear the return shipping cost. 


Can you have a no refund policy on Etsy?

No, you can not have a No refund policy on Etsy. 


How long do Etsy refunds take?

As soon as the seller processes your refund, you will receive your refund within 3-5 business days in your original payment method. 



To conclude, the Etsy Return Policy is a simple and easy policy that helps customers to make hassle-free returns.

We can not deny that returning to Etsy is quite difficult as the company does not handle the product.

The products are handled by the sellers who have individual return policies.

So hurry up and read this article before purchasing something from Etsy. 


ReadApple Return Policy, Wayfair Return Policy