This article will help you to learn about the James Allen Return Policy. After Purchasing from James Allen, if you are unsatisfied with your purchase. You can quickly return it. You must do just one thing: invest 5 to 10 minutes to read this article.
James Allen introduced itself in the market for the first time in 2006. It is famous for selling fine jewelry online. Oded Edelman, Janes Schultz, Michele Sigler, and Dean Lederman strived their best to set up this company.
What is James Allen Return Policy?
James Allen always takes utmost care to satisfy the customers with every purchase. But if you are not completely happy with your purchase James Allen has a very convenient return policy for you that can be used to initiate a return for your product. The James Allen Return Policy allows you 30 days from the shipping date to initiate your return and get a full refund or exchange for it. The most attractive part of their return policy is that they even bear the return shipping charge.
James Allen offers free returns only for the customers of the U.S. and Canada. Every customer can avail of 3 free returns as it is limited. International customers have to pay $50 as a return shipping fee. If you return an engraved item, you must pay $25 as a re-polishing fee.
How to return to the James Allen?
If you want to initiate a return to James Allen, you have to follow the steps that are mentioned below:
● First, you have to contact their customer service department at 1-877-826-9866.
● Then you have to tell the representative that you want to return your item.
● They will send you an email with a prepaid, fully insured, FedEx 2-Day label within one business day of your phone call. All the packing instructions will be given on the label, showing how safely and securely you have to pack your items.
● Then, you have to take your product along with the label you received to the nearest FedEx location for mailing back the item. FedEx is always there to help you if you require any packaging materials.
● The product must be reached to them within two business days except for holidays and weekends.
● They will refund the amount within two weeks in your original form of payment.
James Allen Return Policy for Improperly Packaged items
If James Allen receives a return package without a RAN number, after 30 days of the standard return period, or a package that is improperly packaged or uninsured. In that case, it has the full right to refuse your return. James Allen will never accept returns for improperly packaged items.
James Allen Return Policy for Damaged or Used items
The James Allen return policy mentions that if you want to return a product, that has to be undamaged and unused. The product must be returned in a brand new condition. But if they detect that the item is damaged or used after receiving your return package, they will not accept your return request.
So you should remember that the product must be unworn, and it need not be altered by any jeweler other than James Allen if you want your return package to be accepted by James Allen.
What is James Allen Return Policy for Loose Diamonds?
You must provide the original laboratory grading report if you want to return loose diamonds. Otherwise, you must pay a $150 charge for replacing the certificate.
James Allen Return Policy for Eternity Bands and Tension rings?
The James Allen return policy prohibits you from resizing eternity bands and tension rings. They have to be completely remanufactured.
If you want to resize an eternity band or tension ring after the standard 30-day timeframe, you have to return the ring completely. James Allen will send the ring to the factory, and they will estimate a manufacturing fee for the ring. Most of the time, they provide some credit towards the manufacturing fee. They will tell you an approximate amount. So it can vary as per your ring.
James Allen Return Policy for Special order items
James Allen is unable to accept returns for special order items. So they are considered to be non-returnable products.
To Sum Up
A good return policy is enough to eliminate the confusion from the customers’ minds, especially online customers. The James Allen Return Policy is highly praiseworthy. They have easily made their return policy so customers can easily understand it. We have given a detailed description of the James Allen return policy and all answers to the most common frequently asked questions so that you can easily understand the return policy.
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