After purchasing anything from John Lewis, if you are unsatisfied with the product.
You can quickly return it by knowing the John Lewis Return Policy.
Most of the company’s return policies help to build customer trust.
John Lewis is a British privately held company. John Spedan Lewis set up this company in 1929 in Oxford Street, London.
It is headquartered in Westminster, London, England, UK.
It is famous for selling Clothing, watches & jewelry, giftwares, cosmetics, housewares, furniture, beds & bedding, audio-visual, computing, photography, food, direct services, and financial services.
Contents
What is the John Lewis Return Policy?
John Lewis allows customers to return their products in an original and unused condition within 35 days from the date of purchase, along with proof of purchase. You will either get a replacement or a refund.
The company offers a 14-day return policy for online and phone orders.
They will process your refund after getting your return package. So, it may take 14 days for your refund to appear in your account.
John Lewis Return Policy for Faulty Items
If you find a fault in your product within 30 days from the date of purchase, you need to return the product with proof of purchase.
They will issue a refund or give you an exchange for it. You need to disable the security features and remove your personal data.
After 30 days, you can get a repair or replacement for the product.
Read– Primark Return Policy, Tempur Pedic Return Policy
What is John Lewis Return Policy for Gift
If you want to return a gift, you need to bring the product within 35 days from the date of purchase, and you will get either a refund through a gift card or exchange the gift for another item.
The company will not offer you a refund or exchange if you do not have the receipt or delivery note.
If you are sending back the gift to them, they will provide the refund to the original purchaser only.
The product must be unused and in its original condition, and the labels and tags must be intact with the product.
If the product is faulty, you need to visit a John Lewis shop for assistance, or you may ask the purchaser to contact them to ask for a resolution.
In What Conditions is John Lewis Product not eligible for a return?
In the following conditions, a John Lewis product will not be eligible for a return:
● If the product is not in its original packaging and original condition.
● If you have used the product.
● If the product contains personal data and is registered to a user.
● If you initiate a return after 35 days.
What Products Does John Lewis Not Accept as a Return?
John Lewis does not accept the following products as a return:
● Initiate a return after 35 days.
● Opened or unsealed products.
● Products without original packaging or labels.
● Product or packaging in poor condition.
● Products contain personal data or manufacture registered.
● Opened gift cards, CDs, or vinyl.
● Perishable goods contain food items like hampers or expiry dates.
● Live plants and trees (including live Christmas trees)
● Opened or redeemed computer software.
● Personalised or made-to-measure items.
● Pierced earrings, face coverings, Swimwear (where the hygiene seal has been removed), lingerie briefs and stick-on bras, bedding, mattresses (unless indicated in a supplier promotion), beauty products, toilet seats and brushes, personal care products (such as electric razors, breast pumps) can not be returned for hygienic reasons.
Read– Grainger Return Policy, BJS Return Policy
When will I get my refund from John Lewis?
You will get your refund from John Lewis within five days of your original payment method.
John Lewis Return Policy for Jewellery or Watch?
If the value of the jewelry or watch is £500 or more, you need to bring it to one of their John Lewis and partner shops that stock jewelry.
You should not send it back through courier or by post.
You will get your refund within 14 days as soon as their specialists check the product. Pierced earrings can not be returned for hygiene reasons.
If the product’s value is less than £500 and you purchased it online, you need to log in to your account and find the order you want to return.
If it was a store purchase, you need to bring the product to your local store with proof of purchase within 35 days.
John Lewis Returns Policy for Large Items.
If you want to return a large item, you must pay a collection fee of £29.95 unless the product is faulty.
You need to contact them to solve your issue. You need to provide the order number if it was an online order.
John Lewis’ Return Policy for Small Items
If you want to return a small item purchased online, you need to log in to your account and select the order you want to return.
If it was a store purchase, you need to bring the product to your local store with proof of purchase within 35 days.
Conclusion
We have provided a detailed description of the John Lewis Return Policy. You must read this article before purchasing anything from John Lewis.
Read– Lamps Plus Return Policy, James Avery Return Policy
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