After Purchase from Jomashop, if any customer is unsatisfied with his/her Purchase from Jomashop.
He/She may easily return or exchange the product by following the Jomashop Return Policy.
This article about the Jomashop Return Policy will erase all the confusion in your mind.
Jomashop is a famous and popular company that sells watches, handbags, sunglasses, jewelry, crystal fine writing instruments, apparel, and shoes.
Jomashop wants to deliver the products customers want. They want to keep their customers happy and satisfied.
Contents
What is the Jomashop Return Policy?
Jomashop always tries its best to give customers high-quality products.
They do not want to leave a space for the customers to complain about them.
But sometimes, the customers are not completely happy with their purchase or receive a defective product.
According to the Jomashop Return Policy, they can return within 30 days from the date of purchase.
After that, customers can initiate hassle-free returns.
But if you want to return special order items, you must pay a restocking fee.
Jomashop return policy always offers a comfortable procedure for every type of customer.
In this era, people like to shop online more than visiting stores physically.
Jomashop simply has kept both the online and offline return systems.
If you are not habituated to online, you can go offline.
Whatever the medium is, if you can maintain all their given conditions, your return must be approved by Jomashop.
If you think you have to return an item, you must have to keep this item carefully in a new condition with the original papers.
What are the main Criteria for Jomashop Returns?
The main criteria for Jomashop returns are that you must return any product with which you are not completely satisfied within 30 days from the date of purchase.
For returning pre-owned items, you will get only 14 days.
The company offers you a refund or an exchange as per your requirement.
What is the Return eligibility for Jomashop Return?
The return eligibility for Jomashop’s return is as follows:
● Return must be initiated within 30 days for most of the items. You will get 14 days only for pre-owned items.
● The product must be in its original condition.
● You have to return the product in its original packaging.
● You must return all the packing materials, manuals, blank warranty cards, and accessories along with the product.
● The package must be shipped through an insured ground service like USPS or UPS that provides a tracking number.
● The customers have to pay the return shipping charges.
● The company will not be responsible if your return package gets damaged or lost during transit.
● The company will refuse your return if they detect any wear and find any missing parts of the item.
Jomashop Return Policy for Damage Products
If you have received any damaged product, you must inform Jomashop within five days from the date of purchase.
You may have to provide photographs of the defective item so that they can help you well. Jomashop will accept the return and provide the return shipping charges.
You may get a full refund or an exchange as per your wish.
How can I exchange products from Jomashop?
You must get an RMA number if you want to exchange products from Jomashop. You have to go to the Returns Center if you want to raise a request for getting an RMA number. But that does not mean that you have got approval for your return. After receiving it, they will inspect the product very well and give you approval. You must keep in mind that the RMA numbers are valid for only ten days. So you have to start your return process within this timeframe. You have to follow the steps that are mentioned below if you want to start your exchange:
● First, you must place the original package into a shipping carton.
● You have to place the invoice and the reason for the return inside the package. You must mention the defect if you have received a defective product and returned it.
● There is no need to stick the stickers or shipping labels on the manufacturer’s original package.
● You must write the RMA cleRky on the shipping carton so the company can not refuse it.
● Then, you must ship the package through an insured ground service that provides a tracking number. The company will not bear the cost of the return shipping. It is the customer’s responsibility. The company will not take responsibility if your return package got damaged or lost during transit.
● If Jomashop ships your package through ground shipping, the initial shipping fee will be reduced from the refunded amount.
Does Jomashop offer a free return to Customers?
For items under $4000, Jomashop will not charge a fee for returning them. They are eligible to be returned completely free of cost. But for special order items like items not available in the warehouse, items not listed on the website and ordered specially from the distributors, and items more than $4000, you have to pay an 8% restocking fee.
How do I cancel an order on Jomashop?
If you want to cancel an order on Jomashop, call them at (877) 834-1434 by keeping your order number ready. You may also come on a live chat or contact the customer service center to cancel an order on Jomashop.
Conclusion
Now it is your responsibility to learn the return policy of Jomashop very well if you are going to purchase Jomashop.
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