Journeys Return Policy (** Complete Return Guide**)

Journey is a website from which customers can buy their clothes, shoes or any other item per their needs. If you are unsatisfied after purchasing any product from Journeys, you can return it by knowing the Journeys Return Policy.

Like if we talk about any other website, it offers its customers a complete 365 days for a return from the day of purchase. Also, if a customer can do the return in a time frame of 30 days, Journey is ready to give them the entire amount back.

The exchange offer is free for the customer. Also, their return and exchange policies are much easier for the customer. They have both an online and an offline tear return policy for their customers. Their customer care service is also very prompt and responsive in the event of any return or exchange.


What is Journeys Return Policy?

Journey is one of the best websites that allows customers to return any product within 365 days of purchase. But the product must be in good condition, and there must be the original receipt attached to the product. Then the customer can easily get the return or exchange as per their choice.


Journeys Return Policy without a receipt?

Journeys Return Policy without a receipt

If a customer wants to return some product, then he or she has to send the return with the original receipt or bill. If it’s missing from the customer’s side, then the customer can also get it again from the Journey website through the order details.

But the returnable item must be in good condition, with the proper packaging, and unused and unwashed. In case of a return without receipt, the customer can also visit the Journey Website and follow the Contact Us page, where in the chat box, all the details have to be filled in, and then follow the further instructions given by the website for return.

Nowadays, As Journey has a motto of going green; they no longer issue any physical bills or receipts to their customers. Still, at the time of return in any store, customers can show the email confirmation of the order as proof of their purchase.

Customers can also benefit from a full refund if they return the item within 30 days of purchase and it is in resalable condition, such as when it was delivered. There is only one condition in the case of a return: the customer must buy the product from the Journey official website.

Only then can they get the advantage of returning the product directly to the actual company. The return process will also depend on the retailer if the product is purchased through some retailers.


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How to Return Journey Items to a Store

If a customer wants to make a return through a Journey store, then they have to follow some easy steps.

  • First, customers have to find their nearest Journey Store.
  • The customer must take the item he or she wants to return or exchange along with the original packing and receipt and submit it to the store.
  • Then the customer will get the return or exchange from the store easily.


How to return it by mail if I order online?

If a customer wants a return by mail for an order placed online, then there are the following steps to keep in mind:

  • First, the customer has to visit the Journeys Return Page and create a Prepaid Shipping label.
  • The Prepaid Shipping Label will cost a minimum amount, which will be later deducted from the refund after processing.
  • After creating the shipping label, the customer can now send the items for return by any shipping service.
  • This return process can take an average of two to four weeks.


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How do I return a store purchase by mail?

In the event of a store purchase

  • First, the customer has to fill out the Return/Exchange Form.
  • Some details need to be filled in the form, like the billing name, Order ID, customer contact number, product details, etc. Also, customers can choose between a return and a refund as per their choice.
  • The customer must then contact Journey’s customer service if he or she requires a prepaid shipping label for the return.
  • After receiving the shipping label, the customer can send the item for return with the original packaging and the original receipt and ship the return to the specific address given by the Journey website return.


Is there a charge for return shipping?

In the case of a mail return, when creating the prepaid shipping label, they charge $7.95 from the customer, which is later deducted from the refund after processing. But the exchange process is completely free of charge.


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