Kirklands Return Policy in 2024 (Mattress, Damage Items)

The Return Policy of Kirkland’s is simple and easy.

Customers are very happy with their purchases.

In this article, you will learn more about the Kirklands Return Policy.

Kirkland’s is an American retail chain popular for selling home décor, furniture, textiles, accessories, and gifts.

Jackson founded this company in 1966 in Brentwood, Tennessee, in the U.S. It is available in more than 35 states having almost 361 stores. 



What is Kirklands Return Policy?

Kirkland’s offers you two return policies.

You may return an item by visiting a store along with the purchase receipt or confirmation mail or return any item by mail.

You will get 30 days from your purchase date to initiate a return or exchange process.

If it has been more than 30 days, you will receive a gift card for the present value of the item plus tax. Kirkland will refuse the return if it has been more than 90 days. 

Kirkland’s return policy states that a gift card purchase will be refunded as a gift card.

Final sale items and clearance products are non-returnable.


Does Kirkland’s offer a free return to their customers?

Yes, Kirkland’s offers a free return to their customers. 


How can I return to Kirklands by Mail?

Kirklands Return Policy By Mail

If you want to return Kirkland’s by mail, you have to follow the steps that are mentioned below: 

  • You must print a copy of your confirmation email to initiate your return. 
  • You have to circle the items you are returning on the printed copy of your confirmation email. 
  • Then you have to choose the code to state the reason for your return. You have to enter the number next to the circled item. The return codes are as follows:
  1. Wrong item (requesting refund)
  2. Damaged or product quality (requesting refund)
  3. I changed my mind (requesting a refund)
  4. Gift return (requesting refund via a gift card)
  5. Wrong item (requesting a replacement if available)
  6. Damaged (requesting replacement if available)
  • Then you have to pack the items in their original shipping package and affix the prepaid return label outside the box. 
  • Then you have to take the package to FedEx or FedEx office location. If you want to locate your nearest FedEx location, you may go to You may also call at 1-800-Go-FedEx.


Kirklands Return Policy for PayPal Orders

If you return PayPal orders in the store, Kirkland’s will issue a gift card as a refund.

For returning PayPal orders through the mail, you will get a refund in your PayPal account. 


Kirklands Return Policy for Mattress

Kirklands Return Policy for Mattress

Mattresses must be returned within 30 days from the date of purchase.

You can not return mattresses to the store.

To initiate a return process for your Mattress, you have to call customer service at 877-541-4855.

If you want a full refund for an opened Mattress, you must provide the proof of purchase and Kirkland’s home receipt.

Non-satisfactory mattresses must be donated to the charity as per your choice, and you must prove the receipt to customer service. 

You must communicate through the Jamison Warranty program if you have received a damaged or defective mattress.

If you want to get more info, you may contact the manufacturer through email at [email protected]


What is Kirklands Return Policy for Damage items?

If you have received a damaged item from Kirkland’s, you must contact Kirkland’s home customer service as soon as possible.

You must inform them within 30 days from the delivery date so they can solve your issue timely.


Kirklands Return Policy for Gift

Kirklands Return Policy for Gift

You will receive a gift card for the lower purchase price or the lowest selling price of the item within the last 60 days plus local sales tax if you have returned a gift through mail to Kirkland’s home stores.

You will not receive a refund for the shipping charges.

You may use the gift card when purchasing from any Kirkland’s home store or online at

But you can not redeem a gift card in cash.

Kirkland’s will not replace the gift cards that are stolen or lost. Gift cards do not have an expiry date or a fee. 


What is Kirkland’s in-home delivery return?

You may decline your delivery if you have changed your mind after seeing the item in your home.

The delivery person will take the item back with him.

But you will not get a refund for the delivery charges.

If your item is damaged, you should not sign it, and your item will be taken back.

You will get a refund and delivery charges for a damaged item. 

If you want to return the item after delivery, you must call customer service within seven days of delivery; if there is damage, the return pickup must be completed within 30 days. 



This article will help you to enjoy your shopping without having any confusion or hesitation in your mind. 


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