This article will enrich you by providing all the details you need about the Lidl Return Policy. Lidl is a globally popular German discount retailer chain. The company is headquartered in Neckarsulm, Germany.
Joseph Schwarz founded this company in 1932, with more than 11000 stores across Europe and the United States.
Lidl offers an easy-to-understand return policy. They want to make the customers happy with their return policy.
What is the Lidl Return Policy?
Lidl wants to make all the customers happy with their purchases. That is why they have introduced a contingent return policy known as the Lidl Return Policy so customers can easily raise their return requests.
As per the Lidl Return Policy, you will get 90 days to initiate a return for the product with which you are not completely satisfied.
A gift card return will be refunded by issuing a gift card only. Lidl provides the refund in the original form of payment. You must have the original receipt or proof of purchase to qualify for a return or refund.
Lidl Return Policy for Branded Items
Lidl is always happy to accept returns or exchanges for all Lidl-branded products. If you are not completely satisfied with your purchase, Lidl allows you to initiate a return or exchange for that particular item on or before 90 days.
You must have a receipt if you want to make your return accepted. They will credit back your refund in your original method of payment as soon as they receive your return package.
The return policy will be applied only to Lidl private label products. This return policy does not cover Lidl surprise items, gift cards, alcohol, and national branded items.
If you are returning the product just because you do not like the product or the quality of the product, this return policy will not be applied to those items.
Lidl Return Policy for National Brand or Non-food Items
Lidl promises to provide a full refund if you return National brand or non-food items to Lidl. If you want to get back the full refund, you have to initiate the return on or before 90 days.
The product must be returned in its original packaging. The company will issue a full refund in your original form of payment after receiving your return package. But you have to provide the original receipt to get a refund.
You can not initiate a return or claim a refund for gift cards. Returns of alcohol are not covered in this return policy. There might be some other exclusions also.
The company will issue store credit for the product’s lowest selling price if you cannot provide a receipt.
Lidl Return Policy for the United Kingdom
Lidl introduced different return policies for different types of items.
For food or grocery items
● If you are not happy with your food or grocery items purchased from Lidl stores, Lidl is always happy to accept returns for the item if you have the original packaging or the receipt.
● If you have changed your mind about a food or grocery item purchased from one of the Lidl stores, you may easily initiate the return. You have to return the item in its original packaging. You have to provide the original receipt, also. The product must be in a resalable condition.
Non-food specials items
If you are happy with the quality of a non-food special item purchased from one of the Lidl stores, Lidl allows you to return the product within one year from the date of purchase.
To qualify for the return, you must provide the original receipt or proof of purchase when you visit the Lidl store to initiate a return or exchange. They will issue a refund or replacement for the product.
Non-faulty Non-food specials items
If you want to return a non-faulty, non-food special item purchased from the Lidl store just because you have changed your mind, Lidl allows you to return the product by visiting a store. Lidl will provide a full refund.
You have to initiate the return on or before 30 days from the date of purchase. You must return the product in its original packaging and the receipt. The product must be in a resalable condition. Only non-perishable products are included in this policy.
What is the Lidl (UK) Return Policy within 12 Months?
If you have purchased a non-food special item from any Lidl store and are not fully satisfied with the quality of the product, Lidl allows you to return the product within 12 months from the date of purchase. Lidl will issue a replacement (if available ) or a refund in your original form of payment. You must visit a Lidl store along with the receipt or proof of purchase.
What is the Lidl (UK) Return Policy after 12 Months?
If you have found any fault with the quality of a non-food special item purchased from any store of Lidl after more than 12 months, you have to contact their customer service department to get the proper guidance. You can speak to one of the experts and get the best possible solution.
You can contact- 0800 977 7766
Customer Service Time
Monday to Saturday- 8:00 AM to 8:00 PM
Sunday- 9:00 AM to 5:00 PM
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