If you are unsatisfied after purchasing from Lulus because the product is not as your expectation.
Don’t worry; you can return it by knowing the Lulus Return Policy.
Lulus is a shopping website that offers a wide range of shoes, cosmetics, animal hair, handbags, deodorant, and other items.
It also offers grocery items to customers.
What is Lulus Return Policy?
Lulus has a specific return policy for its products. Customers have to keep some small things in mind in terms of returning any item-
- Customers can easily return any item within 30 days of the delivery date.
- After 30 days, all the returns will be taken as a denial.
- If a customer returns within ten days of delivery, the return will be free shipping.
- The product must be in its original condition, unworn and unwashed, then it can only be returned.
- The customer has to attach all the receipts and tag the original with the returned item.
- If a customer wants to return any shoe, it must be kept in the original shoe box. Then the box must be packed or covered with any other box or material to prevent damage to the original box.
- In the case of any handbag or purse, if there is a dust bag with it, then at the time of return, the dust bag must include it.
- Any kind of obvious use item, make-up, animal hair, dander, deodorant, perfume, or any other item that does not fulfill Lulus’s terms and conditions for return, will be treated as a denial.
- No final sale item is not eligible for a return.
- All Gift cards are excluded from the return policy.
What are the conditions for Lulus return?
There are some strict conditions for Lulus’s return.
- Customers will get 30 days from the date of delivery of the item.
- No returns for final sale items.
- No return for gift cards.
- The customer has to return the item with the original receipt, tags, and box.
- Any kind of make-up, deodorant, animal hair, etc., is non-returnable.
- In the case of any shoe return, if the shoe box is damaged, then the return will not be accepted.
- The original shipping charges are non-refundable.
How do I make a return to Lulus?
Customers can easily return to Lulus through the following steps-
- Customers have to log in on the Lulus website.
- They have to provide their order number and mail ID.
- Then follow the further instructions mentioned on the website for return.
In what condition did Lulus reject My Return?
There are some terms and conditions. If a customer’s return does not meet those, then the return can be rejected or treated as a denial.
- If the customer did not return any item within 30 days of delivery,
- If the returned item does not have the original receipt or invoice along with it,
- It can be rejected if the returned item is not in actual condition or damaged, washed, or worn.
- In the case of any shoe return, if the original box is damaged, the return can be rejected and charge additional costs to the customer.
- If a customer returns any handbags or purses without the dust bag, it will be rejected.
Are Lulus charged for return shipping?
Yes, there is a minimum amount chargeable for return in Lulus.
If a customer returns or exchanges any items from Lulus with a Lulus label, then a $7 shipping charge will be deducted from the customer’s refund amount.
But if a customer can do the return within ten days of the item’s delivery date, then the return process will be completely free of charge.
Does Lulus offer a return label for the United States Territories?
No, Lulus will not accept any return labels for US territories.
If any customer from the United States Territories wants to return some product, they will get 45 days from the delivery date.
The United States Territories customer must follow the steps below for a return.
- Customers must log in with their email ID and order number to the Lulus website.
- The customer has to write the order number on a piece of paper and keep it in the box of the returned item.
- Finally, it must be sent via courier to the Lulus USA address listed on their website for the return process.
What is Lulus Return Policy for non-Lulus items?
There is no return policy for non-Lulus items to the Lulus website directly.
You are only allowed to return their brand’s items.
Can I return multiple ordered items to Lulus?
Yes, customers can easily return multiple order items to Lulus.
Customers must take a printout of every order number they want to return together, or they can easily write down all the order numbers on a piece of paper and keep them in the return box when they return those items.
Here is all the information given regarding the Lulus Return Policy.
By reading this article, you can easily understand how to return any products to Lulus, the given time frame & other important information.