Mattress Firm Return Policy in 2024 (Updated, Damage, Refund)

If you want to return Mattress Firm items, especially mattresses, you must do it within 30 to 120 days.

In this American mattress store chain, customers can purchase a variety of mattresses based on their requirements and customize them as required.

Besides that, there are also other items available, but the Mattress firm is mostly famous for its mattress collection. 

This company has been a subsidy brand of Steinhoff International from 2016, and it was first established in 1986.

So, the Mattress Firm company has been in the market for around 40 years, and now they have over 2300 stores all over the United States and a great website.

And because of the variety of mattresses available at the store, customers keep coming to Mattress Firm to purchase appropriate mattresses for their requirements.

But still, if it isn’t satisfying or comfortable enough for the customer, then returning or exchanging the Mattress Firm item to the company is the option they can use.



What is the Mattress Firm Return Policy for items?

The mattress firm is full of interesting household and bedding items.

That’s why people from all over the United States greatly prefer Mattress Firm.

But If the customers are not satisfied with the Mattress Firm item, they can return it to the company.

But there are some basic rules that the customer should know about Mattress Firm returns.


so, to return your Mattress Firm product,

● If you are returning a Mattress to the company, then to get comfortable or adjust the mattress to your body, the mattress firm provides a 120-night Sleep Trial.

● After the first 30 nights, if you are still uncomfortable with the mattress firm item, you can consult Mattress firm customer service for a return.

● The 120 Night Sleep Trial mattress service is unavailable on pillows, mattress protectors, adjustable bases, furniture, etc.; the return system is different for these items.

● For exchanging or returning a mattress at the Mattress Firm company, the customer must pay a 10% and 20% restocking fee. 



How to Return Product to Mattress Firm?

How to Return Product to Mattress Firm

Hundreds of customers purchase bedding goods, furniture, and especially mattresses from Mattress Firm.

But after purchasing and using the mattress for a 120-night trial, if the customer still doesn’t feel comfortable using the mattress from Mattress Firm, they can return it. 

So to return the items, you have to contact Mattress Firm first.

Show their customer service number (877) 316-1269, website, or you can visit the store in person.

After consulting with the Mattress Firm customer service, they will guide you through returning the Mattress Firm Product to the company. 

If store return is available for your order, you can return the item at the Mattress Firm store.

If a stolen return is not available in that case, you can mail it back to the company, but for that, proper guidance by the Mattress Firm employees is required. 


Does Mattress Firm return Policy for Damaged items?

Mattress Firm mostly deals with bedding goods, so the chances of receiving damaged items from the company are very low.

Well, you know it’s difficult to receive a damaged pillow.

But still, if there is any furniture or accessories you purchased from Mattress Firm and found damaged, in that case, you must contact Mattress Firm customer service number (877) 316-1269 or send them a customer service request form.

After that, for a return, you have the right to ask for a product replacement or a full refund.


What products does Mattress Firm not accept as a return?

What products does Mattress Firm not accept as a return

Mattress Firm is a well-known mattress company whose customers can purchase many varieties of bedding goods.

But the company is mostly known for its comfortable range of mattresses.

And for this company providing customer satisfaction is very important.

But still, there are a few items that Mattress Firm can’t accept in return for their well-being.

So if any customer wants to return their mattress from Mattress Firm after 120 Night Sleep Tria, the mattress must be in great condition.

If the mattress has any stain, damage, or unsanitary evidence, the product is unacceptable for return or exchange at the Mattress Firm.

That’s why to ignore such a situation, and it is highly recommended that the customer use a waterproof mattress protector to keep the mattress clean and new during a 120-night sleep trial.

Also, at the time of return, the mattress must have all the original tags attached to it.

If the tags are removed from the mattress or foundation, the return or 120-night sleep trial is unavailable. 

Then, items that are special order-sized, such as California King, Split Cal King,tri-fold, etc., are not eligible for exchanges or returns.

Besides that, if any mattress by Mattress Firm is purchased from a third-party website or store, then that item is not eligible for Mattress Firm’s return facilities. 


Can we exchange the Mattress Firm Product instead of return?

Customers use mattresses for a comfortable sleeping experience, so the company provides 120 nights of trial to settle into the mattress.

Now, the thing is, Mattress Firm provides an exchange or return only once.

So after 120 days, if customers are unsatisfied with the mattress they used for four months, they can exchange that item for a new one.

For the exchange as a return delivery fee, the customer has to pay $99.99, and then later, they will receive the amount as credit toward the purchase price of a different or new mattress.

But for exchanging the mattress with a new one, while exchanging it, the customer has to spend a 10% restocking fee based on the amount of the original mattress purchase price.

Also, the restocking fee can’t be any higher than $250.

You must contact customer service for guidance if it’s higher than $250.

Also, after receiving the new mattress from Mattress Firm, if the customer still isn’t satisfied with the new item, then there is no other option but to return the item to the company.


Does Mattress Firm have a free return?

Does Mattress Firm have a free return

Unfortunately, Mattress Firm doesn’t have a free return policy for their item.

Mattress Firm does provide free shipping at the time of delivery, but even for return bearing, the shipping cost is too much for the company. 

It’s true that after purchasing a mattress and completing the 120-day trial, returning the mattress to the company is a little unsatisfying for the Mattress Firm’s customers.

Because of this, most customers expect free return service from the company. 

But mattresses are a huge thing, and even for return, handling and shipping them is difficult for the company.

That’s why in return, the customers have to pay $99.99 to the company as the return fee.

This return fee will be deducted from the refund amount from your Mattress Firm returned item.


How much time will it take to get a refund from Mattress Firm?

After returning a Mattress Firm item to the company, the customers start feeling restless for a refund.

But to return a mattress or any other item from Mattress Firm, it takes time to reach the company’s return department.

After the product has reached the company return department, then, the product gets checked thoroughly to verify any error.

When the returned item is passed the checking, the refund gets generated, and it takes around 7 to 14 business days to complete the whole process and receive the refund.

After you return a mattress to the company, $99.99 is deducted from the refund as a shipping cost.

Then, the customers have to pay the restocking fee of 20% of the originally purchased mattress, but the restocking fee can’t be above $500.

Not only that, if any further taxes are required at the time of refund, they will be reduced from the product refund.



Below we share some FAQs

How to return a mattress at Mattress Firm after 120 nights?

After using the mattress from the Mattress Firm company, if the customer is not satisfied, then they can retain the product back to the company by contacting the Mattress Firm customer service number (877) 316-1269.


What is the Mattress Firm policy for bed frames?

Well, while purchasing a mattress, the bed frame is not included, so you have to purchase them separately.

If you have an existing frame, then you should make sure that the existing frame provides proper support to the mattress set to protect your warranty coverage.


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