In this article, you will learn all you need to know about the Merrell Return Policy.
If you have so many queries in your mind, you can go through this article till the end.
Merrell is a famous American footwear manufacturing company. Clark Matis, Randy Merrell, and John Schweizer founded this company in 1981.
They first started to make high-performance hiking boots.
They also sell athletic shoes, sandals, jackets, knit caps, gloves, t-shirts, hoodies, shorts, and socks.
It also sells accessories like bags, backpacks, and stuff sacks.
It is headquartered in Rockford, Michigan, U.S.
Contents
What is Merrell Return Policy?
Merrell is always happy to accept returns from customers within 30 days from the date of purchase.
It offers free exchanges to the customers.
If the exchange orders are not received after 21 days, they will be canceled.
You have to pay $5 as a return shipping charge. It will be deducted from the refund amount.
In the Merrell return policy, it is mentioned that they will initiate the refund in the original form of payment.
The customer will receive the refund within two billing cycles.
Merrell claims that even without a receipt, the business will acknowledge demands for returns or trades.
However long the things being returned or traded are fresh out of the box, new, unused, despite everything in their unique pressing, this is adequate.
Albeit the organization doesn’t need a receipt for a discount or trade, it is vital to know that you will, in any case, have to introduce the Visa that was utilized to make the first buy.
If you made a money installment instead of a credit or charge card, you should have your receipt close by to start a return or trade.
Does Merrel offer free returns to customers?
No, Merrell does not offer free returns to customers.
If any customer returns a product to Merrell, a return shipping charge of $5.00 will be deducted from his reputable amount.
But this is to inform you that you can exchange a Merrell product completely free of cost if you use their prepaid shipping label.
Merrell Return Policy for Damage or Defective product
If your product got damaged when shipping, you might contact their customer service team immediately by phone at (800)288-3124.
You may also talk to them in a live chat to discuss your issue. Their review team will consider whether your item is defective or not.
They have some particular guidelines for defective items. Your product has to meet those guidelines to be considered defective by their review team.
A defective product is if there is an imperfection in the product with a manufacturing defect or design defect.
If your product has a manufacturing or design defect, you must call them at (800)288-3124.
You have to fill out the defective order form. They will email you a case number as soon as you submit your form.
Merrell Return Policy for Online Return
If you want to return a product to Merrell online, you have to follow the steps that are given below:
● First, you have to go to the official website of Merrell.
● Then, you need to go to the Returns and Exchanges page.
● Then, you should click on Start My Return.
● Then you must provide all the necessary information about your order.
● Then you have to tap on Next.
● Then will ask you a few questions related to your order. You have to answer all the queries.
● Then, you have to follow the instructions to receive the shipping label.
● Then, you must print the label and affix it to the outside of your return package.
● Finally, you must ship the return package to Merrell by visiting your nearest FedEx location.
When will I get my refund from Merrell?
As soon as your return package is received at Merrell’s returns department, they will check your product to make sure that the product you have returned is unworn and undamaged.
Once they initiate your return process, they will send you a confirmation email. It may take two weeks to initiate your return process.
The refund amount will be credited to your original payment method within two billing cycles.
Remember that a return shipping charge of $5.00 will be deducted from your refundable amount.
In What Conditions does Merrell not consider a product to be Defective or Damaged
The conditions for what Merrell does not consider a product to be defective or damaged are as follows:
● If there is stitching, worn soles, or frayed webbing due to normal wear, the product will not be considered defective or damaged.
● If you have any comfort issues does not mean the product is defective or damaged.
● If any damage is due to misuse, normal wear and tear, or the product got damaged during storage, they will not consider it damaged or defective.
● Broken or damaged laces, lace retention devices, and worn soles will not be considered damaged or defective.
● If you have purchased the product from aftermarket sources like online auction sites, liquidators, consignment shops, private sellers, and salesman samples, they are not considered damaged or defective.
● If the product does not fit you properly, that does not mean it is defective. It is the responsibility of the owner to buy a product that will fit him.
Conclusion
Now you have learned the Merrell Return Policy in detail. You should not keep any confusion about Merrell anymore.
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