After purchasing any fashion product from popular Italian fashion retailer Net A Porter. After receiving the product, you find your product is damaged. Now you want to return it. No worries, you can easily return it by knowing the Net A Porter Return Policy & its instructions.
The company has a potential and flexible return policy that serves the customers with the best possible assistance regarding their returns or exchanges.
What is a Net A Porter Return Policy?
Net A Porter allows customers to return or exchange their products on or before 28 days from the date of receiving your package. The customer may inform the company whether he/she wants a different size or a refund, and the company will collect the product from their home, work, or an alternative address.
As per Net A Porter Return Policy, the product you are returning must be in an unused condition, and all the Net A Porter tags and the designer labels must be intact to the product. If the products you have learned cannot meet their return policy, the company will send them back to you again.
If you want to exchange your product, you do not need to pay any extra charges. The company has the full right to refuse your return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
The company will deduct your refund under the following conditions:
● If you have returned used, worn, washed, and damaged products.
● If the designer labels and the Net A Porter tags are not intact on the products you have returned.
● If you have not returned any packaging which is considered an essential part of a product (such as a dust bag).
They will inform you if they decide to reduce your refund for any such reasons. In this case, you may take back those products at your expense.
How do I return something to Net A Porter?
If you want to return something to net a porter, you have to follow the steps that are mentioned below:
● You have to create your return first. If you are a registered customer, log in to your Net A Porter account and go to the my orders’ section. You must select the order number containing the item you want to return there.
● Then, you have to click on the Create Exchange/Return button and select a valid reason for your return. If you want to initiate an exchange, you have to select the proper size you want.
● Then you need to check the box to agree with their return policy. Then you will get an email from them that will contain all the return instructions.
● Then you have to sign the proforma returns invoice included in the box with your order. If you do not have this anymore, you may find a replacement PDF copy that was affixed to your dispatch email. You have to send the package open so that they can check the contents.
● Then you have to book a free collection with UPS by calling 1 800 823 7459 and quoting their account number found in your returns email. You may also drop off your return package at your local UPS store.
How to create a return label to Net a Porter?
You may create a return to Net A Porter and return your product on or before 28 days from the date of receiving your product. If you want to create your return, you must log in to your Net A Porter account in case you are a registered user. Then you have to book your free collection. Then you have to return your purchase to them.
Net a Porter Return Policy for Puerto Rico?
Net A Porter’s Return policy says that if you want to return a product from Puerto Rico, you have to follow the instructions you have received in the email as soon as you have created your return.
How long does it take to get a refund from Net a Porter?
It will take up to 10 business days from the date of receiving your return package to get a refund from Net A Porter. But the refund time frame completely depends on the payment method you used at the original purchase and the processing times between payment providers.
When will I get my refund if I purchase with Paypal?
If you have purchased a product by using PayPal and want to return it, you will get your refund in your Paypal account within 24 hours of getting your refund email.
When will I get my refund if I purchase with a Credit Card?
If you want to return a product you purchased using your credit card, you will get your refund on your credit card within ten business days of receiving your return package.
What happens if anyone frequently returns Net a Porter?
If anyone frequently returns to Net A Porter, he/she will be flagged, and the company may close that particular user’s Net A Porter account or refuse future orders.
A return policy helps customers to avoid any inconveniences regarding a return or an exchange. It is the customer’s responsibility to know a brand’s return policy before making any purchase from it. We have provided all the details about the Net A Porter Return Policy. You must go through this article to have a clear idea about this.