Pet Supplies Plus is a pet supply chain located in the United States with over 250 locations and is considered one of the biggest pet food retailers nationwide.
If you’re considering going to the popular pet store or have recently purchased something from them, you may wonder what their Pet supplies plus return policy are.
Because most Pet Supplies Plus stores are franchised, their return policy will differ depending on the location.
We’ve researched for you and included an overview of what you can expect when returning a Pet Supplies Plus purchase.
Contents
Items like collars, toys, pets’ beds, toys, and even clothing are generally returned with tags that are not provided initially and the receipt is given upon return request.
If the merchandise is unworn and in a good state, it’s possible to return it with tags.
However, the cashier is likely to determine your fate and the extent of the store’s tolerance.
Pet Supplies Plus Return Policy Used or Opened Products
Most Pet Supplies Plus locations are willing to take back a product provided you have proof of purchase, even if the product was opened or partially used.
If you bought a product that did not satisfy your expectations for one reason or another, the retailers strive to accommodate your request to return the item.
Certain places will only provide exchanging food items open like kibbles and other treats instead of a refund.
In general, food items must be at least half-full or as full as you can, regardless of whether you’re thinking of swapping or returning them.
Specific locations have stricter guidelines, and to be eligible for an exchange or return, the item must be unopened or in the same state it was in when it was purchased, in its original packaging.
Returns are generally granted within 30 calendar days from the original purchase date.
It is recommended to keep the original receipt to ensure that the return or exchange process is as simple as possible.
Certain stores might allow returns without having a permit.
However, it is contingent on the store’s management decision.
If you present a receipt that is more than 30 days from the date of receipt, be aware that there is no exchange or refund available.
It will be offered in all but not all places.
What is the Return Process for Pet Supplies Plus?
To return or exchange an item purchased with Pet Supplies Plus, you must bring things that need to be replaced and your purchase receipt (if available) along with the method of payment used to make the purchase.
Refunds will be made according to the initial payment method when you present your receipt.
The process must be carried out during the store’s regular hours, which could vary by location.
Most Pet Supplies plus places are open between 9 a.m. and 9:00 p.m. on Mondays through Saturdays and from 10 a.m. until six p.m. on Sundays.
However, you should confirm this with the store.
Pet Supplies Plus Return Policy without a Purchase Receipt?
If you’ve lost or removed your receipt, you could be eligible to receive an entire refund of the purchase using the payment method you used to pay for it when you’re a member or a member of The Pet Supplies Plus Preferred Pet Club.
Members of the team can find information about your Preferred Pet Club details and provide an account of your previous purchases.
However, the shop may accept your return if you’re not a Preferred Pet Club member and do not have receipts.
However, you’ll likely receive the amount as store credit, not cash or credit to your initial payment method.
What are the implications of online Purchases?
Pet Supplies Plus doesn’t allow returns by mail, regardless of whether you purchased the item online and shipped it to your residence.
Because these stores are franchised, the local store will fulfill orders made online, which means you’ll have to speak with the store directly to exchange or return your order or if you believe that a portion of your purchase was damaged or missing.
Refunds
If you provide your receipt, you’ll typically get a credit for the payment method you used initially.
If you don’t have the receipt, you may be eligible to receive an entire refund to the payment method you used initially if you’re a Pet Supplies Plus Preferred Pet Club member.
An associate at the store should be able to locate the Preferred Pet Club number and keep a record of the purchase.
If you don’t have your purchase receipt and Preferred Pet Club number, the shop may still allow your return (as previously mentioned); however, you’ll probably get your refund through store credit.
30-Day Return Policy
If you’re not satisfied with the item, you can exchange it within 30 days of the date you received it.
Be aware that the item(s) need to be new or unused, in its original condition, and in the original box, including the accessories, all parts, and packaging.
We must be contacted to request an authorization number for return (RA number) along with shipping guidelines.
Include an original invoice along with your return, and write your RA# clearly on the outside of the packaging along with the packaging slip.
Please let us know why we return our product so we can improve our services.
Returns made without a Return Authorization number (RA#) could experience processing delays between 45 and 60 days.
You are subject to an additional 10% processing fee.
There are 20 percent restocking fees for all items returned within a state of discoloration, with traces of hair from animals, missing parts or packaging, or if the item is considered unsellable.
Return shipping costs are not refundable except if an item returns because of our mistake (damaged or defective, a wrong item shipped or returned, etc.) We suggest you send your return in prepaid shipping via UPS or FedEx to ensure your safety.
We do not accept COD.
Keep the shipping receipt and the tracking number as proof of the return delivery.
We cannot be held accountable for returning packages damaged or lost by the company that shipped them back.
The original credit card you used will be credited after processing the return.
You request a refund. If you made a payment via check and your account is credited.
If you use a gift card, such as Visa, MasterCard, or American Express, please retain to ensure the proper credit.
Refunds that are late or not received (if the case)
If you haven’t had a refund, make sure you check your account at the bank.
Contact the credit card company you used to use; it could take a few days until your refund is issued.
Contact your bank. There’s usually some processing time required before the refund is processed.
Pet Supplies Plus Return Policy For Gifts
If the item was marked as a gift at the time of purchase and delivered directly to your address, you’ll be issued a gift credit in the amount of the return.
When the item you return is received, the gift certificate will be sent to you.
If the product wasn’t designated as a gift when it was purchased, or the person who gave it to you ordered the item to gift to you in the future, We will issue an amount of money to the gift-giver, and they will inform him or about the return.
What is the Shipping Charge for Pet Supplies Plus?
You are accountable for the return shipping charges for the item.
Shipping costs are not refundable.
If you get your money back, the return delivery cost will not be included in the refund.
Based on your location and where you reside, the amount of time it could take for the exchanged item to arrive at your home may differ.
If you’re shipping something over $75, you may consider employing a tractable service or buying shipping insurance.
We can’t guarantee that you will receive the item you return.
What is the Service Policy of Pet Supplies Plus?
At 1800PetSupplies.com, we are dedicated to offering you affordable prices.
Due to changes in the market, price fluctuations are subject to change at any time without notice.
Certain items will be exempt from discounts because of manufacturer guidelines.
The item(s) sold with a quantity discount and returned may be assessed at the original purchase cost if returned to us.
Item (s) purchased do not meet the requirements for the value.
If you have questions, you should go to the Help Center.
We cannot be held responsible for any typographical error or omission.
Due to factors beyond our control, some products might be unavailable at all times.
Sometimes, we’ll occasionally make our mailing list of addresses and names accessible to carefully selected businesses that might be interested in your products.
FAQ
Below we share some FAQs related to the “Pet Supplies Plus Return Policy.”
Do you know if Pet Supplies Plus offers free shipping?
Yes. During the year – Pet Supplies Plus does offer free shipping policies.
Is it true that Pet Supplies Plus offers free exchanges and returns?
Yes. From February 10, 2022, Pet Supplies Plus does offer a free return policy.
Can Pet Supplies Plus offer international shipping?
No. Based on our most recent check on February 10, 2022, Pet Supplies Plus was not offering an international shipping policy.
Do Pet Supplies Plus offer curbside pickup?
Yes. In February 2022, Pet Supplies Plus does offer pickup in-store.
Conclusion
Pet Supplies Plus typically allows returns within 30 days; however, the Pet supplies plus return policy may differ based on the location.
You should keep your receipt on hand for the process to go smoothly.
However, if you do not have your ticket the store might accept your return and be able to trace the purchase without it if you’re a Preferred Pet Club member.
Returns are only accepted in-store and online purchases are delivered directly to your house.
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