Petal & Pup Return Policy in 2024 (Updated)

Petal & Pup Return Policy is as attractive as its products.

It offers a simple, easy-to-use return policy for the customers to satisfy them fully and get a better experience by shopping with this boutique.

Petal & Pup is a popular Australian online fashion boutique.

It started from home and then became an international brand.

The bedding of this brand is very simple.

There is a wide range of clothing with the latest designs and trends.

They will catch your eyes as soon as you see them.

The brand started very simply in 2014 in Australia as a small boutique and now reached international countries.

Tiffany Henry opened this small boutique as he was looking for some fun and exciting work.

 

Contents

What is Petal & Pup Return Policy?

Petal & Pup allows you to return any item if you do not like it or face other issues.

They are always happy to offer you a good return policy.

For example, suppose you want to return a product, you must return it within 30 days from the delivery date.

You will be given either a store credit or you may exchange the product.

The item you are returning must be in its original condition.

It should be unused, unaltered, undamaged, and unwashed, and all the tags or labels must be attached to the product.

Swimwear, underwear, activewear, bodysuits, earrings, bracelets, necklaces, and living tan products are not accepted for returns due to health and hygiene issues.

In the Petal & Pup return policy, it is strictly mentioned that for returning shoes, they must try indoors without any marks and scuffs.

They do not accept returns for final sale items.

 

Does Petal & Pup Offer A Free Return?

No, Petal & Pup does not offer a free return.

If Australian and New Zealand-based customers return any item through the portal of Petal & Pup, they have to give a minimum amount of charge of AUD 9.95/NZD to fit each return shipment.

 

Petal & Pup Return Policy Requirement

Petal & Pup Return Policy Requirement

To be eligible for a return, you have to follow some instructions. They are as follows:

  • The item must be returned within 30 days from the date of delivery.
  • The item must be in its original condition.
  • The product must be unused, unaltered, undamaged, and unwashed.
  • There should be no marks, makeup, self-tablets, odors, pet hair, perfumes, deodorant, or washing powder on the product.
  • All the tags and labels must be attached to the product.
  • It would be best if you tried the shoes only indoors. There should be no marks and scuffs to be eligible for return.

 

Petal & Pup Return Policy for Defective Items

Petal & Pup Return Policy for Defective Items

Suppose you have received a defective item; you have to send a photo and description of the defect along with the order number to @petalandpub.com.au. They will arrange a refund, store credit, or exchange for the product.

 

I have lost my original tag/label; what Should I Do?

If you have lost your original tag or label, you must email their Customer team at [email protected]. They will help you to solve your issue.

 

Petal & Pup Return Policy for International Customers

Petal & Pup Return Policy for International Customers

Petal & Pup allows you to return international purchases.

For this, you have to raise a return request in their portal and send it back by the character of your choice.

Only refund or store credit is available for international orders.

They will not offer exchanges. It may take six business days to process your return.

A refund will be initiated after the item is received and checked thoroughly.

You have to pay for the return shipping.

They will not have the responsibility if the item is missing or damaged product by your chosen carrier.

 

Does Petal & Pup Offer an Exchange for their Customers?

Yes, they offer an exchange for the customers of Australia.

You must go to their return page if you want to exchange.

There you will get an option to choose an exchange or shop now.

The New Zealand and International customers are not eligible for exchanges.

They have to return the item if there are any color, size, or other issues and place a new order in place of the thing you have produced.

 

Petal & Pup Return Policy for Faulty Items

If you have received a faulty item, there is nothing to worry about. They will solve your issue as soon as possible.

They offer a refund, exchange, or store credit for the fairy items bought from Petal & Pup.

But they will check whether there is a genuine manufacturing fault; as soon as you receive a faulty item.

ou have to email it with your order number, a description, and a clear image of the fault.

You will get a reply within 1-2 business days.

 

Conclusion

This Petal & Pup Return Policy guide will help you to believe in the brand more and enjoy your shopping.

You must go through this article if you want to know the return policy of Petal & Pup in detail.

 

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