PXG Return Policy in 2024 (Damage, Process, Refund)

Parsons Xtreme Golf, in short PXG, is an incredible company that manufactures and distributes items worldwide.

The company designs, builds, markets, and sells items on its own; because of this, the best quality products are affordable or lower than any other branded items.

The PXG company was first established in 2014, and even though its company has been in the market for less than ten years, it has still managed to build a great position in the sports industry.

At PXG, people mostly purchase Golf-related items, but other sports equipment is also available.

As so many varieties are available, customers enjoy shopping for sports-related items from PXG stores and websites.

But sometimes, people change their minds after purchasing something from PXG and want to return their items.

For that, this article about PXG’s return policy is here to help. 



What is the PXG Return Policy?

Well, PXG is an incredible company for sports equipment and other accessories.

But for those who are into Golf, PXG is like heaven.

But no matter how many customers prefer PXG for themselves, but still, there are cases where they prefer to return the item, and to do that, there are a few rules that the customers should know,

So, to return the PXG item, back to the company,

The customers have to send their items within 14 days.

● Before sending the item, the customers have 30 days to submit a PXG return form at the website. 

● After that, when the company receives the return application, the customer already has 7 to 14 business days to return the item to the company.

● At the time of return, the PXG item must be new, unused, and in the same condition as it was delivered.

● The tags of the items should be intact. Also, All parts, accessories, warranty information cards, manuals, and other printed materials must be in their original packaging. 

● The original box of the ordered item should also be in good condition. 

● At the time of return, if the PXG item is purchased from the store, then it has to be returned at the store, and if the item is purchased online, then it has to be returned to the company via mail. The returns should be sent directly to respective channels.


Etc. These are the main rules for returning any PXG item to the company.


How to return the Product to PXG?

How to return the Product to PXG

PXG is a well-known company where thousands of customers purchase sports equipment.

At PXG, the varieties of sports equipment and accessories are endless.

But after purchasing something, customers try to return their item; at that moment, it’s important to know how you can return your PXG items,


So, to return your PXG item through mail,

● At the PXG website, first log in to your account. 

● After that, a few new options will appear in the “My Account” option; among them, click the “Orders” option.

● From your PXG order list, find the one you want to return and then click “Order Information.”

● On the new page, you’ll find an option “Request a Replacement or a Refund” tao into it, 

● After that, the next page provides all the required information about your PXG items, the reasons behind their return, refund or replacement, etc. 

● Then after completing the PXG return process, the company will know about your request.

● Then, use your preferred courier service to return your PXG item to the company.

● Download and print the PXG return label from the courier website. 

● Then pack the PXG return item thoroughly, and include a copy of the order number and return request inside the return package. 

● Then, stick the return label at the top or side of your PXG return parcel.

● And then send it to the address,

E-Commerce Division

MST Golf Sdn Bhd 198901011987(189294-P)

MST Golf Plaza

No. 8 Jalan SS13/5

47500 Subang Jaya Selangor

Tel: +603 5566 8666

Fax: +603 5566 8667


If you are using PXG as a guest, then to return the item, use your order number and email address to get access to your PXG order history.

Try to use the same device, like your phone or laptop, through which you ordered your PXG item; this way, the website will validate your IP address and take you directly to the orders page.

But if you are using a different device, then the system will send an email with instructions so that you can complete the return process. After that, the process is the same as the above.

But before returning an item at PXG, you must let the company know about your item return.

Also, some items from PXG are non-returnable, so while returning the items, you can’t return that item to the PXG company if the return option doesn’t appear.

But still, if you have any doubts, you can contact PXG customer service.


PXG Return Policy for Damaged items?

PXG Return Policy for Damaged items

Customers purchase great quality sports equipment from PXG, and PXG also ensures they get the perfect service they deserve.

So, while delivering the item, PXG packs the sports equipment thoroughly.

But still, at the time of delivery, the products can get damaged.

Therefore when the customers get damaged items, then the customer doesn’t have to worry as PXG has policies for that as well. 

So when the customer receives a faulty or misdescribed item from PXG, then the customer can return that item to the company.

After it reaches the PXG Wearhouse, the customers look into the product thoroughly and verify the reason for return.

When damage is the reason for the return, PXG will replace the defective product and refund your return shipping fee.

If the item cannot be replaced, the customer will receive a refund of their purchased item, including the shipping charges.


What products does PXG not accept as a return?

PXG accepts most of the items for return at the website. But it is also important that they keep the quality of items intact.

That’s why, like other companies at PXG, there are a few things that they don’t accept in return. 

So, PXG won’t accept the returned item if it’s,

● Used or get damaged by the customer,

● If the seal of the product for health protection or hygiene is broken. 

● When it’s a personalized, custom-made order for the customers.

● Items marked down as clearance items or Promotional/Annual Sale Items.

● Any DVDs purchased from PXD.


These are the main items you can’t return to the PXG company; if required, you can contact PXG customer service through call or mail.


Does PXG have a free return?

Does PXG have a free return

Unfortunately, at PXG, the return shipping cost is not free.

When customers purchase any sports equipment from PXG, they are very excited about the arrival of that item.

But a return is the only way if the product quality or size doesn’t satisfy them.

But PXG is not connected with any courier company or service.

That’s why when a customer wants to return something to the company, they have to arrange the return delivery on their own and pay all the required fees to the courier service company the customer is using. 

So you can choose any courier company and standard or Express shipping services.

Still, you must pay for all the shipping and handling charges, as PXG doesn’t provide any free return labels for their delivered items. 


Can I exchange my PXG item instead of returning it?

Well, after purchasing something from PXG, you like the product very much, but its size, color, or because of any order minor issues, you can’t have it.

In that case, most customers prefer exchanging the item instead of returning it.

Well, if you purchase the item online, in that case, you can’t receive any exchange facility for your PXG-purchased items.

To exchange the item, you have to return the PXG product to the company, and after receiving the refund, you can order your desired item from the PXG website.

But, PXG also has a right-to-exchange policy, where the customers can exchange their PXG item at the store within 28 days of purchase.

So, if you want to exchange your PXG item, you can do that if the company or store allows it. 


How much time will it take to get a refund from PXG?

After returning the ordered item to PXG, the customers patiently wait for the refund, but at some point, they get annoyed with the waiting.

So, after you deliver the product to the company, it takes a few days to reach the Warehouse; after that, the employees from PXG check the product thoroughly to see if it got any damaged, and then every part of the item is intact.

This whole process takes around 7 to 14 business days.

After the product passed all the checking, the customers received their refunds on their original payment method.


Then at the time of refund, there are a few cases where the refund cost will reduce, 

● For the PXG orders, if you choose an expensive shipping option, even then, you will receive the payment of the least expensive delivery method for a return. 

● Then if the returned item is slightly damaged or used and would not be permitted in a shop, in that case, the refund amount will be reduced. 

Besides that, if the customers receive their PXG item late, if there is any error in pricing or description,

In such situations, the customer can ask for a shipping cost refund. So if you want to contact PXG, call 0800 066 9449 or email us at [email protected].


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