Romwe Return Policy in 2024 (Damage Items, Refund)

When we purchase any product online, sometimes it successfully meets our expectations, and sometimes it fails.

Being a regular customer of Romwe, you must know the Romwe Return Policy very well. 

In this article, you will be able to get a step-by-step guide about the Romwe return policy that will help you wipe away all your confusion about Romwe. 

Romwe is a popular online retailer famous for selling trendy outfits for women. This brand is web-based.

Online it has been retailing its items all over the world.

They also introduced some cute apparel on their final sale days.

But the question is – whether the customers can get any return advantages or not in Romwe.



What is Romwe Return Policy?

Romwe offers its customers a timeframe of 60 days from the date of purchase to initiate their return of any item if they do not like it. 

If you have received a damaged item, the Romwe return policy strictly states that you must inform customer service within 24 hours.

When you are returning an item, it should be unworn and unwashed.

There must not be any lint or hair on the item. It should be returned in its original condition. 


Does Romwe offer a free return to its customers?

Yes, Romwe offers a free return to its customers.

Customers must initiate the return process within 60 days from the date of purchase.

Romwe offers a first return or exchange free of cost. After that, you have to pay a shipping charge for your return. 


How do I return a package to Romwe?

Romwe Return Policy Packaging Process

There are two ways to initiate your return to Romwe. Both processes are very simple and easy. 

You may initiate your return via USPs. When initiating a return for the first time, Rome offers you a free return.

Then $7.99 will be deducted from your refund amount for shipping for your next returns.

If you want to initiate your return through USPS, you have to follow the steps that are mentioned below: 

  • You have to log in to your account. 
  • Then you have to click on orders. 
  • Then you have to select the items that you want to return. 
  • Then you have to click on submit. 
  • Then you will get a return label for your return package. You have to affix the return label outside your return package. 

You may also initiate your return by yourself. If you want to initiate your return by yourself, you have to follow the steps that are mentioned below: 

  • You have to visit the Romwe website. 
  • Then you have to pick on my orders. 
  • Then you have to click on return items. 
  • Then you have to select the items that you want to return. 
  • Then you have to choose the method of your return or refund. 
  • Then you have to mail out the return package by you’re the carrier of your choice. 


Which carrier options are suitable for Romwe?

You may know the return process in detail. But you may not be aware of the carrier option. You may return Romwe items via USPS or by a mailing service of your choice. 


How can I check my status of Romwe Return?

Romwe Return Policy Return Status Check

After shipping your return package, you may track the status of your Romwe return.

You have to contact customer service and tell them your return tracking number; they will help you to track your return.

You may also go to the return tracking link to track the status of your return. 


Romwe Return Policy for damaged items 

You can easily return any damaged item to Romwe.

You must contact customer service within 24 hours after receiving the damaged product.

Romwe will check the item, and if the item is proven to be damaged, Romwe will issue a refund for you and the shipping charges.

Then you can make a new order. 


Does Romwe offer an Exchange policy to their customers?

No, Romwe does not offer an exchange policy to their customers.

There is no exchange policy for any product.

So if you are unhappy with the item you have purchased, or it does not fit you, you have to return the package, and you will receive a refund.

Then you may place a new order from Romwe.


When will I get a refund from Romwe?

Romwe will thoroughly check the returned product as soon as it reaches Romwe.

If the product successfully meets the Romwe return policy Criteria, they will initiate a refund for you.

It may take up to 7 business days to process your return.

You will get the refund in your Romwe wallet or your original payment method.

You must choose the payment method when raising a return request to Romwe. The shipping cost and the insurance cost are non-refundable.


What is the limitation of the Romwe Return Policy?

Several items are considered non-returnable to Romwe.

The return policy will not work with those items. The non-returnable items are as follows: 

  • Bodysuits 
  • Lingerie 
  • Swimwear 
  • Jewelry 
  • Personal and health care items 
  • Beauty products 
  • Accessories excluding bags, mermaid blankets, and scarves



If you are a customer of Romwe, you must go through this article about the Romwe Return Policy.

It will help you to have a hassle-free return experience at Romwe. 


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