Roots Return Policy in 2023 (Updated)

Roots is a famous Canadian clothing brand. This company mainly sells athletic wear, home furnishing, apparel, leather bags, and Footwear. If you purchase anything from the Roots but are unsatisfied with your item. You can quickly return to the Roots by knowing the Roots Return Policy.



Roots Return Policy in Roots Location

Roots Return Policy for in store purchase

The items that are eligible to be purchased at a Roots store can be exchanged or returned for up to 30 days from the date of purchase. The item must be in its original condition, unwashed and not worn, undamaged, and must include all receipts attached. This does not apply to the final sales items. Visit this link to locate an outlet near you.

Those purchases made in Roots Physical stores can not be delivered by mail or to the sender. If you need any kind of help, just contact their customer support team at 647 799 2694.

Roots also have a toll-free number 1 888 30 76687.


Roots Return Policy for online purchase

Roots Return Policy for in store purchase

Return to a ROOTS store. The purchase made through or orders made through a Roots store and then shipped to you may be exchanged or returned at any Roots store located in Canada or the US with an original order number and confirmation email. Exchanges or Returns are required within 30 days after receiving delivery.

Return by mail Purchases made through or orders made at a Roots site and delivered to you may be sent back to us to be returned. ( For US orders, click here).

Returns must be processed within 30 days of receiving the delivery. When you return multiple items, make sure the return process is correct. Follow the steps below for each order you’re returning items.

For your order to be returned via mail, you must include a copy of the following information inside the package. Print the online receipt here (here). If you cannot print your return receipt, make sure you write down your return details on paper. Without these details, Roots are not able to process your refund. Your package will be shipped to you.

First & Last Name Your Order Number
Phone NumberContact Email


You also have to mention your Item’s return reasons.

Changed My MindDefective
Color or Style is not what is expectedDamaged During shipment
If you are not satisfied with your ProductFound a better-priced item
I received the wrong itemI ordered the wrong color
The size is too smallThe product size is too big
Dissatisfied with productDamaged during shipment


Roots Return Policy for Gifts

Roots Return Policy for Gifts

With Original Receipts

Returns made with receipts issued in the original form will be credited to the original payment method. To receive an original receipt for online purchases, go to


With Gift Receipt

Returned items, including a gift receipt, should be done at a Roots branch. Call us via our Customer Service Team at 647-799-2694. Root’s toll-free number is 1 888 30 76687. Gift returns that include receipts from gifts can be eligible for same-day exchanges or credit of the amount paid into the Roots Gift Card within 30 days from the date of the purchase. Cash is not issued.


In the absence of a receipt

You can contact their customer service team at 647 799 2694. You can also call their toll-free number at 1 888 30 76687.


I placed my order using Credit Card, Paypal, Happy Card, or Roots Gift Card.

When will I get a refund from Roots?

For price adjustments or refunds, we will credit only the payment method used to purchase. You should allow two billing cycles for the credit to show on the statement you receive.

Note: If you purchased any items using a Roots Gift card or an eGift card. It will be processed on a new gift card.

Credit Card: The refund will be immediately sent to the bank issuing the credit card to process. In general, it can take seven business days based on the bank.

Roots Gift Card: When purchasing, if you use Roots Gift Card or eGift Card. Your refund will be processed using an updated Roots gift card or eGift Card. Roots Gift Card or eGift Card processing times are different. eGift Card takes up to 7 working days.

If you use Paypal, Visa Card, Master Card, or Apple Pay during purchase. Your money will immediately be credited into your Paypal, Visa, and Apple Pay. 

Happy Card: The funds will be credited to the Card for refunds that are processed on purchases made using the Happy Card.


You can not return, refund, or exchange on final sale merchandise.

Below we mention

SwimwearGift Cards
Personalized order or Custom orderJewelry
Any Charitable items or Limited editionThose items end in $0.87 or $0.98
Those items include an additional percentage of promotion.


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