Sephora Return Policy in 2024 (Complete Return Guide)

We will vividly discuss the Sephora Return Policy in this article.

Sephora is a French multinational retailer specializing in personal care and beauty products.

The company sells beauty products like cosmetics, skincare, body, nail colors, fragrances, beauty tools, body lotions, and hair care.

Dominique Mandonnaud set up this company in 1970, headquartered in Paris, France. Initially, the company was set up in Limoges and is now based in Paris. 

A return policy is a set of terms and conditions you must follow to initiate a return for any product.

Every company must have a return policy to make the customers happy and satisfied. Sephora is no exception in this case.

It also has a potential return policy that is flexible enough to fulfill the customers’ issues regarding their returns.

 

Contents

What is the Sephora Return Policy?

Sephora is always happy to offer you a return policy so that you can return a new or gently used product if you are not completely happy with a Sephora purchase or Gift for any reason. 

As per the Sephora Return Policy, you will get a full refund in your original method of payment if the return has been initiated within 30 days from the date of purchase. 

If the returns are made within 31 to 60 days from the date of purchase, Sephora will issue an online credit for mail returns or store credit for in-store returns. You must have proof of purchase to qualify for a return and refund. 

If Sephora detects that you are abusing their return policy, they will notify you in writing that they will no longer accept your returns with or without a receipt. 

Gift Cards, specific Sephora Favorites Kits, and some intimate care items are considered to be final sales and are not eligible to be returned by Mail or in-store.

It may take 30 days to process your return and credit back your refund in your original form of payment or to issue an online store credit. 

 

How to return Sephora products by Mail?

Sephora Return Policy Return by Mail

If you want to return Sephora products by Mail, you have to click the link below to initiate or track a return: 

https://returns.narvar.com/sephora/returns?locale=en_CA

https://returns.narvar.com/sephora/returns?locale=fr_CA

● First, you have to use the link above and mention the items you want to return and the reason for the return. 

● If you use their prepaid return label, you do not need to use any packing slip. 

● Then, you need to pack the items in the manufacturer’s box and Sephora packaging if available, or you may pack the item in a well-padded envelope or a box so that the product or package does not get damaged during transit. 

● Then, you must print the return label from the above link and mail your return through Canada Postal Service.

You may also track your return through the above link. They will send you a confirmation email once your return is processed. 

 

How to return Sephora Products in-store?

Sephora Return Policy for In-store Purchase 

Sephora allows you to return an item purchased from sephora.ca on or before 60 days from the date of purchase.

You must bring an original packing slip or Sephora.ca Order or Shipping Confirmation email or the Sephora.ca order on your mobile device or your Beauty Insider information along with the product. Also, you need to bring the credit or debit or Klarna account details that you used at the time of the original order. 

 

What is Sephora Return Policy if I purchase from a third-party Marketplace? 

Sephora does not offer exchanges by Mail for the purchases for purchases on third-party marketplaces.

But they allow you to exchange new or gently used products by visiting any of their store locations on or before 60 days from the date of purchase.

 

Sephora Return Policy for In-store Purchase 

If you want to return a Sephora in-store purchase, it must be in new or gently used condition.

You have to visit a Sephora store location along with the receipt.

You can not return Sephora in-store purchases through email.

Sephora is also happy to exchange in-store purchases within 60 days from the date of purchase. 

 

Sephora Return Policy for Gift 

If you want to return a gift to Sephora that you received through the Mail and do not want the refund to go to the purchaser, you have to call 1-877-SEPHORA (1-877-737-4672) to set up the gift return under your account before Mail back the return. 

They will issue a refund in the form of an online store credit that can be used at any time on Sephora.ca.

If you want to redeem your line store credit, you have to call them at 1-877-SEPHORA (1-877-737-4672). 

 

Conclusion 

We have given every detail of the Sephora Return Policy.  Before purchasing anything from any company, you must know their return policy guideline.

 

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