Sierra has a lovely return policy for customers. The Sierra Return Policy helps the customers to do shopping with Sierra freely.
This article will give you a step-by-step guide about their return policy. Let’s have a look at the Sierra Return Policy in detail.
The full name of Sierra is Sierra Trading Post which is famous for selling outdoor recreation, fitness, adventure gear, apparel, footwear, clothing, and home décor items. It was founded in Reno, Nevada, in 1986.
What is the Sierra Return Policy?
Sierra is bound to accept returns for any products in their original condition. Customers will get 40 days to initiate their return for online purchases. And for in-store purchases, Sierra offers the customers 30 days from the date of purchase to initiate their return process and get a film refund against it in the form of the original payment method.
The product you are returning must be unworn, unwashed, undamaged, and unaltered. All the hang tags must be attached to the products. You have to return the item in its original packaging. Otherwise, they will be sent back to you again.
Sierra will issue a merchandise credit for the returns with a receipt. A valid photo ID proof, signature, name, and address are mandatory.
In the Sierra Return Policy, it is mentioned that you have to pay an additional surcharge for oversized products depending upon the size or weight of the product.
Sierra Return Policy for In-store Purchase
Sierra allows you to return your in-store purchase to any open Sierra store within 30 days from the date of purchase. You have to bring the item in its original packaging to the store and price all the required information, and Sierra will take your return request immediately. Do not forget to bring the purchase receipt with you.
How to return Sierra Items by Mail?
Sierra gives you a timeframe of 40 days if you want to return your online purchase in-store or by mail. If you want to return items by mail, you have to follow the steps that are given below:
- You have to go to Sierra’s online return portal.
- After completing the return form, you must pack the items in their original packaging.
- You must ship the package by attaching the FedEx prepaid return label with your package on the outside.
- You must pay $6.95 as return shipping, which will be deducted from your refund amount.
Sierra Return Policy without Receipt
A receipt is not only a piece of paper but also a piece of authenticity. Every detail related to the product’s purchase is jotted down on a receipt. So it has become one of the most demanding things to return any product. Sometimes, a mistake will be made. You may either forget to carry or send the receipt with the product. Or you may lose that thing.
Sierra will provide a non-transferable merchandise credit in place of a refund if you do not have the receipt with you. You have to bring the product to the Sierra store with a valid photo ID. You must provide your name, address, and signature to claim the credit. The product can not be returned online without a receipt.
Sierra Return Policy for Oversized items
For returning oversized items, you have to pay a shipping surcharge cost along with standard delivery and processing charges as per the size or weight of the product. You will not get a refund for shipping and handling charges and shipping surcharges.
When will I get my refund from Sierra?
You will get your refund from Sierra within 7-14 business days in your original payment method.
What is the Sierra Return Policy if I purchase items by using PayPal?
If you have purchased items by Pay Pal, you must process your return online using their shipping label. You will get your refund to your Pay Pal account, or Sierra will send you a multi-brand gift card that can be used at the time of your future order.
Packing and Return instructions for Sierra Returns
- You must pack the items that you are returning in sturdy packaging.
- You have to place a copy of your invoice in the package.
- If you do not have the invoice, you may check your email and reprint the invoice if you have initiated the return process online. Otherwise, you may attach your customer number, full name, and billing address with it. This information will help us to process your return fast.
- A return shipping fee will be deducted from their refund money for those using the return level provided with their original order.
- When using a carrier of your choice, you must attach the prepaid return label and insure it. Sierra will not take COD packages.
Does Sierra offer an exchange policy for customers?
Yes, Sierra offers an exchange policy for customers. Sierra stores a credit on your Sierra account for online returns for 60 days. You have to order the exchange product within this timeframe.
This detailed description of the Sierra Return Policy will help you to have a great shopping experience with Sierra. So if you are still confused about returning your disliked item after purchase, you can freely contact their customer support team.
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