Softmoc Return Policy in 2023 (Updated)

Softmoc is a popular Canadian accessories company. In 1990 this company started. Softmoc is popular because they sell Sandals, Sneakers, Dress Shoes, Casual Boots, and Slippers for Men, Women, and Kids. If you purchase anything from But if you are not satisfied with your purchase. You can easily return it. For Return, you must be aware of Softmoc Return Policy.


What is Softmoc Return Policy?

Softmoc Return Policy

Through this post, you will know about the Softmoc Return Policy.

Every online purchase can return within 75 days of the purchase to the SoftMoc retail store or mailed to our return center. All In-store Pickup orders can be returned to any location of our stores (except those of our Outlet Stores) within 75 days from the time the order is made. 


Softmoc Return Policy Returns & Exchanges Conditions 

For Online Purchase

Every online purchase can return within 75 days of your purchase date at a SoftMoc retail store or the mail to our return center. You can also make an exchange or request credit for your purchase within 90 days of your purchase date.

Every online purchase placed through that is eligible to receive Free Shipping will also qualify for free returns. The qualifying orders will be provided with the return postage label prepaid.

Return Eligibility: The item has to be in its original condition, unworn, and still in its original shoebox (if you are returning by mail, it must be packaged in a secure shipping box) and be accompanied by an original invoice.


To Return Via Mail

Enter your Order Number & Billing Last Name. Afterward, go to your return Order tab and request a Return ID number. After that, you will get an email containing all the necessary information for returning, and, if applicable, you will be issued the return label for free. Label. If you’re not eligible for a free Return Label, you can follow your “Return Address for Canadian Customers” below to create your label for the Courier.

Please mark the Return ID number on the outside of the box (not the shoe box itself).


Return Address for Canadian Customers:

SoftMoc C/O Online Department505 Finley Ave

Ajax, ON

L1S 2E2


Softmoc Return Policy for In-Store Purchase

The In-store Pickup purchase can be returned at any of our retail stores (except the Outlet Stores) within 75 days from the time the order is made. You can also request an exchange or get a store credit within 90 days of the date of the purchase.

Return Eligibility: The item must be in pristine condition and within the box initially used, including a copy of the original invoice.


Free Size Exchanges

If you love your purchase but the size isn’t enough, we’ll accept your return and allow you to repurchase!

Visit us in-store to exchange your order in a flash or start the process on our website.

To make an online size exchange, please go to the ‘Order Tracking page to track your order. Then, click on the ‘Free Size Change’ button. Choose the size that is new to your item. You have the option to exchange it at an outlet near you or to ‘Continue Exchange by Courier.’ If you decide to return via Courier, you will receive a Free Return Label in your email, allowing you to return your original purchase. Once it is received, the larger size will be delivered to you.

Remember that your original item must be in line with our return eligibility policy to be eligible for a size exchange.


Softmoc Refund Policy

Softmoc Return Policy

Refunds are applied to the payment method for the purchase on the Internet. Refunds are processed according to your spending on the item(s) and any sales tax added during the purchase. Please allow 3-10 working days for these changes to appear on your statement.

Due to the hours of courier operation, all weekends or holidays cannot be included in the estimated delivery times. If a Frequent Purchase credit was utilized on your initial purchase and the credit was not credited, it won’t be returned to your bank account until after the original purchase was refunded. If you want to use the credit, you must wait until the original item has been returned before placing the new order. Online only Price adjustments

Note A purchase made after March 2nd, 2021, will not qualify to be adjusted in price.

SoftMoc offers one-time price adjustments if the item is reduced within 30 days from the original purchase date, provided the item purchased previously is still accessible online in the exact size and color purchased.

Requests for a price adjustment after 30 days have not been considered for processing.


Note: Certain restrictions apply. We do not adjust prices for SoftMoc promotions with time restrictions. Winter clearance door-crashers, Boxing Week, Black Friday, Cyber Monday, and other promotions on special occasions.


Shipping Information

Free Shipping

SoftMoc is delighted to provide free shipping for all eligible orders. The majority of items are shipped to the majority of destinations at no cost! After you have provided your shipping address in the checkout procedure, SoftMoc will display any shipping costs on the checkout page. The shipping charges are calculated on a per-item basis.

The majority of order processing is completed within 24 – 48 hours. They will be shipped within 1 to 4 business days!


In-store Pick-up

We are pleased to provide our loyal customers the option of sending your purchase for easy pickup at any SoftMoc site throughout Canada for no cost. If the item is priced below $34.99 or is a Clearance Item, we can provide reduced shipping for just $3.99 to a SoftMoc you choose! Just place your order on like usual and select “In-Store Pickup”!

If the item you are purchasing via is available at the selected SoftMoc pickup location, The $3.99 cost of shipping to the store is waived. Additionally, the pickup service in-store is free. The only instance in which the $3.99 fee is charged is when the item isn’t readily available or available at your chosen location.

Most orders are available for pickup 48-72 hours after delivery at the retailer’s location. Certain items might require more prolonged time if shipped to or from distant SoftMoc stores. Due to the hours of courier operations, weekends or holidays cannot be included in the estimated shipping times. Free Returns

Every online order made through that is eligible to receive free shipping is also eligible for FREE SHIPPING FOR RETURNS. Orders that qualify will be shipped a prepaid return shipping.

For a return request to us, go to the Order Tracking website and go through the instructions on the “Return Order” tab. You can also reach out to us via our SoftMoc Customer Care team, and we’ll gladly help you.


1 Year Reasonable Wear Guarantee

SoftMoc provides a 1-year Reasonable Wear Warranty for all our products. The guarantee is based on manufacturing imperfections in artistry and materials. It does not include the general wear and tear of accidental damage or the natural degradation of materials and colors in the course of use and time.

Suppose you’re worried that you have an issue with the manufacturing process. In that case, SoftMoc welcomes you to bring the product with a valid proof of purchase to the closest SoftMoc Retail location for inspection by our expert staff members.

If SoftMoc determines that a defect exists within the original refund time, we can provide a full refund or a replacement for the product. If SoftMoc discovers a defect after the end of the original refund period but within the one-year warranty, the company will issue cash credit to the store in the form of gift cards or a replacement product based on the inventory available.

If you require additional info or support, you can contact our customer support team.


Security Statement

The checkout section of SoftMoc’s website runs secured by an SSL SERVER to protect your online transactions. This means that all data you send over the Internet is encrypted and can’t be read by a third outside entity. If you decide to pay using a credit card, we ask you to input the credit card number when you purchase because we do not keep your card number on our website. Your credit card details are only used to complete your purchase. We believe this will provide you with the safest shopping experience.

SSL is an encryption protocol created by Netscape Communications to compensate for the absence of Internet data protection. It lets you transmit and receive encrypted data between and to SoftMoc. That means any data that is sent through SoftMoc will be encrypted completely. While data can be transferred across 20 networks, no one can decrypt the data being transferred or received.

Suppose the browser you’re using is compatible with SSL, for example, Netscape Navigator, Microsoft Internet Explorer, and AOL browsers. In that case, you’re confident that your personal information will be sent to our server with the highest level of security.



 Below we share some FAQs related to the “Softmoc Return Policy”

What are the purposes for which my data will be used to do?

The transactions you make using SoftMoc on this site are private. Your information will not get added to any email lists and will not be passed on to a third party.


How do I return something to Softmoc?

If you are not satisfied with your purchase you can easily return it. To return your purchase products must be unworn, in the original shoebox, and must include the original invoice copy.


Is Softmoc a Canadian Store?

Yes, Softmoc is a Canadian store and in 1996 it became the first online shoe store in Canada.


Is Softmoc legitimate?

Most of the customers are dissatisfied with their purchases.


How many stores does Softmoc have in Canada?

Softmoc operates more than 120 locations in Canada.


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