Soma Return Policy in 2023 (Updated)

Soma is a famous lingerie and clothing retailer under Chico’s FAS, Inc, USA. If you have purchased their products around Christmas, you may already know that finding their holiday return policy is quite hard. But, you don’t need to worry because we have some valuable suggestions to help your product return from Soma. 

We’ll share a few essential details about the Soma return policy. Make sure you have the original gift receipt or ticketing. Though the website has not mentioned any specific date to return its products around Christmas, it says requests will be processed within 60 days of purchase at maximum. 



What is Soma Return Policy?

All exchanges and merchandise returns may be accepted except as-is or final sale items under 60 days of purchase date. An original/gift receipt must accompany all return packages. The returns will also be validated if the amount and date of purchase are recorded in their system. 

You might need to attach your customer identification details to help them ensure the request’s legitimacy. Soma can reject or limit returns for any reason.  


Soma Return Policy for International Customers

Soma Return Policy

If unsatisfied with your purchase, you can follow any of these steps to place a return order within 60 days of purchase. 

● Contact customer service at [email protected] or call 866.768.7662 for a Return Authorization Number.

● You can return items at Borderfree, Soma’s e-commerce partner. You will be refunded the item’s original price, taxes, and duties fee in the same currency. 

Please note that shipping cost payments will be your responsibility. 


Soma Return Policy Without Receipt

The return policy says they will exchange the item if the company honors a refund without proof of purchase. In other scenarios, they might also issue a merchandise credit for returns per the lowest historical selling price. Plus, they will include all discounts, free items, promotions, coupons, and offers that may have applied.  

You will be limited to requesting a return for merchandise that costs up to 250 USD with no receipts within 60 days. This offer is not applicable for defective merchandise. 


What is Soma Return Check Policy?

Soma Return Policy

As approved by law, a service charge of 25 USD or more will be assessed for NSF checks. The charges for service and check might be collected through a debit card. In other cases, the bank draft might draw from your account.


Soma Return Policy by Mail

If you wish to request a return by mail, you’ll need to affix the Provided Prepaid Return Shipping Label with the invoice to the package. Drop it in the U.S. mail.

Check out their Returns Portal if you don’t have your Prepaid Return Shipping Label. Find the label and download it. Also, ensure to print a prepaid return shipping label. 

The retailer would deduct around 7.00 USD as a handling fee from your refund. However, if you are a ShopRunner member, you’ll get free return shipping on all your orders. 

If you use a carrier of your preference and your label, it’s advised to use an insured and traceable delivery form.


Soma Return Policy for Bras

You need to attach the bra packaging with the original ticketing for your request to proceed. Under the risk-free bra guarantee, full-price purchased bras are allowed for returns for any reason. Unlike other products, you can return them even after they have been worn or washed. If the retailer proceeds with a refund without original ticketing, you will get the refund in the form of a merchandise card. Packages must be sent back to the country of original purchase. However, a return for purchases made via BorderFree can be done online. 


When will I get a refund from Soma?

The retailer brand will send you an email notification once they receive the returned item. You will get the notification of approval or refusal of your refund. The amount will be processed to your original payment method if they approve it. Usually, it takes up to 30 days after the approval of the return request. 


How Long Does Soma Take to Exchange Return Product?

The process starts only after the staff at the retailer company have received the returned product. Once they confirm they have received the product you returned, you’ll probably get the exchanged item within 30 days. 


Soma Return Policy for Paypal Order

You can return items purchased via PayPal directly in-store. However, if you prefer to mail to make the request, then you will need a Return Shipping Label given by the retailer. Contact customer support immediately if you can’t find your Return Shipping Label. 



Soma offers multiple bra solutions for women around the globe. However, due to any reasons, if you wish to return the product, you must know about its return policy. Soma doesn’t allow returns and exchanges of items for gift cards, but the original receipt can get your money back or an exchanged item. Hopefully, we cleared all your doubts about the Soma return policy. Make sure to keep the labels and receipts they provide for full refunds. 


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