Wickes Return Policy in 2024 (Detailed Return Guide)

Any company with a customer-friendly return policy can easily build the customer’s trust.

Wickes is a famous home improvement and garden center.

After purchasing from Wickes, if you are unhappy, you can easily return a product by knowing the Wickes Return Policy.



What is the Wickes Return Policy?

Wickes wants to make all the customers happy with their every purchase.

If you are unsatisfied with your purchase, you are allowed to return the product along with a valid proof of purchase, which can be your receipt or your order confirmation email.

As per the Wickes Return Policy, the products you are returning must be in their original condition as you have purchased them or as it was delivered to you.

The products must be packed in their original packaging. 

You will get 30 days from the date of purchase or receiving the product (whichever will be the latest ) to initiate a return for your product.

They will be happy to offer you a refund or a replacement.

You may return your product in-store or arrange a collection by contacting their customer service team.


Wickes Return Policy within 30 Days. 

Wickes Return Policy within 30 Days

If you return an item to Wickes within 30 days of purchase or delivery, they will provide you with a full refund or an exchange. 


Wickes Return Policy after 30 days 

If you return a product to Wickes after 30 days of purchase or delivery, they will either repair or replace the item. 


Wickes Return Policy for Faulty or Defective Products 

Wickes Return Policy for Faulty or Damage items

If you have received a faulty product from Wickes, you may bring the product to a local Wickes store along with proof of purchase.

Remember that the Wickes Kitchen and Bathroom stores can not accept returns for products purchased online, through the app, from any other stores. 

You can also arrange a collection for the faulty or damaged item by contacting their customer service team and completing a contact form by providing your order number and the details of the product you want to return.

They will collect it completely free of cost and provide you with a replacement, a refund, or a repair of the product. 


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What products does Wickes not accept as a Return?

The following products can not be returned to Wicke unless they are faulty or damaged: 

Made to measure goods Gift Cards
Perishable Items Out-of-date Products
Products that were designated as non-returnable when you bought them.


What are the Ways you can return to Wickes?

There are two ways to return a product to Wickes. They are as follows: 

Bring it to a store

Wicked allows you to visit one of their stores and return your product completely free of cost.

You may return your Inspire purchases as well as online or app purchases in this way.

But you must remember that the products purchased in their Wickes kitchen & bathroom stores are not eligible to be returned whether purchased online or in any other stores.

You must return the item to the store where you have purchased it. 


Arrange a collection

If you want to return a product that was delivered to your home or a heavy or bulky item that can not be brought in-store, you have to contact their customer service team by completing the contact form so that they can arrange a collection.

You will be responsible for paying a collection fee that will be equal to the delivery charge. 


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When will I get a refund if I return in-store?

If you return an item in-store, you will get your refund within 3-5 business days in your original payment method. 


When will I get a refund if I return via Collection?

If you return a product to Wickes via Collection, you will get your refund within 14 business days in your original payment method. 


What is Wickes Refund Policy for Damage or Faulty Items?

If you have received a damaged or defective product from Wickes and returned the item for this, they will issue a refund along with the delivery charge in your original payment method on or before 14 days of receiving it. 


How do I return a Wickes Product if I Paid by Paypal?

You will not be able to get a refund in-store for PayPal orders.

You may get a replacement to the same value or get a Wickes gift card. 

If you want a refund for returning your PayPal order, you must contact them via their customer service team after completing a contact form.

They will process your refund and collect your product by courier completely at their cost. 



We have tried to mention all you need to know about the Wickes Return Policy.

Now you have to read this article to avoid future inconveniences. 


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