WSS Return Policy in 2024 (Detailed)

Like other important things, Wss Return Policy plays an essential role in a company’s success.

The WSS Return Policy is not beyond this. It is made only for the customer’s satisfaction. 

WSS was earlier known as Warehouse Shoe Sale.

WSS became popular when Eric Alon first sold shoes at a swap meet in 1977.

It is headquartered in Los Angeles, California.

As per the reports for 2020, they have 92 retail outlets.

Let’s have a look at the WSS Return Policy.



What is WSS Return Policy 

A return policy is a guideline the customer must follow to initiate a return or exchange their product if they are not completely satisfied with their Purchase. 

The WSS Return Policy is unique and very convenient.

A return policy shows how you can return your product without facing any issues and get a refund.

Not only that, but they also accommodate exchanges.

The most important part is that WSS covers one return shipping charge for every single Purchase.

According to their return Policy, you must return a product within 30 days from the date of purchase. 


How can I return WSS products/items by Mail?

WSS Return Policy Return By Mail

You need to follow the instructions given below to Return/exchange by Mail: 

● The box or package you will use to return the item must be sturdy and sealable. 

● WSS will accept returns only if the products are unworn and unaltered, and all the hangers, hang tags, dust bags, and shoe boxes must be included in the return package. 

● The product must be returned in its original packaging. 

● For returning show boxes, you must use a box to ship your package. 

● If you use a prepaid shipping label generated by WSS, you need to attach the return label outside the box. 

● You must drop off the return package at your nearest U.P.S. shipping center. 

● If you are using the carrier of your choice, you must include the order number on the outside of the return package and ship the return package to the following address: 

ATTN: WSS Returns

11600 Alameda St.

Lynwood, CA 90262

● You must choose a shipping carrier like U.P.S., FedEx, or U.S.P.S. that provides tracking and insurance. WSS will not accept C.O.D. returns. 


Can I return my online or app purchase to In-store?

WSS Return Policy Return by App Purchase

No, you can not return your online or app purchase in-store.

WSS will not allow you to do so. WSS accepts the returns or exchanges of such items by Mail only.

The return must be initiated on or before 30 days from the date of purchase.

WSS will cover the cost of one return or exchange shipping label for every order.

If you want to start the return process, please call them at 844-746-7977 or email them at [email protected]


Can I exchange my WSS order by Mail?

Yes, you can exchange your WSS order by Mail. WSS will cover the cost of one exchange shipping label.

You will receive the replacement product with another size, color, or style of the same value.

If you want to start the exchange process, you may feel free to call them at their toll-free number, 844-746-7977 you may email them at [email protected]


WSS Return Policy for Sneaker Bucks?

For Sneaker Bucks, WSS has the following return policy: 

● Distribution Dates: November 9, 2020 – December 24, 2020

● Redemption Dates: December 26, 2020 – January 24, 2021

Sneaker Buck card is only acquired in-store and can be used in-store only. 

● They can not be redeemed for cash, credit towards the previous or employee Purchase, or combined with any other offer. 

● You can use the card from the date it was issued by visiting any WSS store. 

● It can be used once only. They are applicable once for one person per transaction.

● It has no connection with any other discounts, rewards, promotional prices, or other such offers.

● You can not combine it with the promotions like B.O.G.O., Nike Step into Greatness Event or Pro Club – 3 Tees for $20, WSS Athletic Comfort Tees – 3 for $20, WSS Athletic Shorts – 2 for $30, Celia & Qupid – 2 Sandals for $20.

● It has no cash value. 

● This card is not valid for purchasing items like Nike Air Force 1’s, Nike Air Max 270s, Nike Air Max ’90s, Jordan Retros, Jordan AJ1s, Ultraboosts, Reebok Question Mid, or Gift Cards.

● If the card is lost or stolen, WSS will not take responsibility.

● Returns and exchange policies are the same as the WSS standard return policy. You will receive either a store credit or a replacement item for returning such items. 

● WSS will not accept any photocopy or diagonal version of the card. The card has to be surrendered to a WSS team member during return or exchange. 


When will I get my refund from WSS?

WSS starts processing your return as soon as they receive your return package.

They will issue a refund to your original payment method as soon as possible.

If the original purchase was made through a credit card or Paypal, they would credit back your return within 3-5 business days.

Once your credit is processed, they will notify you through email.

WSS will accommodate the shipping cost only if there is a manufacturer’s defect or WSS shipping error.

Otherwise, the customer will be responsible for the shipping charge. 



This detailed guide about the WSS Return Policy will help customers to make successful returns and exchanges.


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