Yoox offers the customers a convenient return policy called a Yoox Return Policy so they can easily return their product if they are not completely satisfied with it.
Yoox is a popular Italian online fashion retailer introduced on 5th October 2015. It is headquartered in Milan, Italy.
In this article, the Yoox Return Policy will be discussed in detail.
Contents
What is Yoox Return Policy?
A customer may be upset after purchasing an item. In that case, what should the customer do?
A return policy or exchange’s goal is to determine the circumstances that should be met on how, when, and why clients can return their buys.
A return policy shows your clients that you care about their pleasure with your items and administrations.
An effective merchandise exchange fills in as a reliable strategy that is justifiable to you and your customers while shielding your association from fake returns.
Furthermore, it builds your validity and unwavering quality according to the client.
Yoox offers you 60 days from the date of purchase to initiate a return for any product.
You have the full right to withdraw from the sale contract for any reason without having to pay the penalty if you raise the request within ten days from the date of receiving the product.
Customized or personalized returns are not eligible for return. If you have opened any sealed item after delivery, you can not return it.
How do I return something to Yoox?
You may return something to Yoox by the courier UPS.
This will give you a prepaid return label.
So you can initiate your return free of cost.
But it will be later deducted from your refundable amount.
You may contact UPS to arrange a return.
You may also return any product via another courier.
You must pay the shipping cost upfront and will be responsible for any damage or loss to the product during transit.
What conditions need to be checked before Yoox Return?
The conditions you need to be checked before Yoox returns are as follows:
● You must check if the product is unused, unwashed, unworn, undamaged, or unaltered.
● The tags and the disposable seal must be affixed to the product.
● You must return the product in the original packaging in a brand new condition.
● The product must be returned within the given deadline.
Yoox Return Policy for Damaged or Faulty items?
If you have received a damaged or defective product, you may use the online return form available on the website to inform them about the error within 40 days of delivery. If the timeframe exceeds, you may contact customer service to get more information about the return. They will check your product and send a confirmation email if your return gets approval. They will refund the total amount along with the delivery charges. If they do not find any fault, it will be delivered again at your own expense. Otherwise, Yoox will retain the product as well as the amount.
Yoox Return Policy for Australia & Hongkong
For Australia and Hongkong, the vendor advises using a DHL courier to return your product.
What are the Compliance checks for Yoox Return Policy?
Yoox will send you a notification if your returned products do not meet the conditions of the Yoox Return Policy.
You may get the products back to you at your expense.
The products you are returning must be new and unused.
All the protective materials must be in place, along with the tags and stickers.
You must place all the packaging, accessories, and documents in the package.
If they decent the product to be used or altered, they will cut down the refund or exchange amount.
They will inform you if they reduce your refund for any such reason.
If you do not want this, you may take the returned product back to you at your expense.
If you refuse to take the amount, Yoox has the full right to keep both the product and the amount.
When will I get my refund from Yoox?
Usually, it takes 3-7 business days to initiate your refund. For PayPal and Money Yoox returns, you will get the refund within 24 hours, whereas for credit card returns, it may take seven days.
Yoox Return Policy with Identification Tag
All the products of Yoox come up with an identification tag along with a disposable seal.
They are the most important part of the Yoox products.
When you are trying the product, you should not remove the tag or seal, as Yoox will not accept returns for products without the tags and seals.
Yoox Return Policy with Consumer Code
There are some conditions for getting the authority to withdraw from the sale contract; this is the most important part of the General terms and conditions of the sale.
They are all governed by Italian law and specifically by the consumer code.
Is Yoox offering an exchange to its customers?
Yes, Yoox is offering an exchange to its customers if there is a color or size issue in the product.
The customers must raise an exchange request within 60 days from the delivery date completely free of cost by filling out the return form.
They have to choose the exchange option and choose a replacement size or color from the available products.
Then it will be sent to you again.
Conclusion
We have given a detailed description of the Yoox Return Policy. You have to go through this article very well to keep you updated with the Yoox Return Policy.
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