Zales Return Policy in 2024 (**Detailed Return Guide**)

After purchasing any earrings, watches, necklaces, or watches from Zales.

If you are unsatisfied with your purchase, you can easily return it by knowing the Zales Return Policy.

Zales is a world-famous shopping website known for its wide range of rings, necklaces, earrings, bracelets, watches, and jewelry collections.

It is quite popular for its engagement rings and fashion jewelry.



What is Zales Return Policy?

If any customer is unsatisfied with any of the purchased products from Zeal, they can return them easily.

There are some standard policies for the return procedure, which are mentioned below.

  • A customer can return any product to Zeal within 30 days of the purchase date.
  • But in any Jewelry case, the time limit for return is 60 days.
  • Any customized product, Gift cards, or Piercing earrings are non-returnable.
  • If a customer wants to return any jewelry or watch, then it should not be used, and the original box and packaging must be intact at the time of return.
  • In the case of returning any smartwatch, the customer has to ensure that all the information and other things stored in that should be cleared.
  • If a customer purchases a product by paying through a credit/debit card, the refund amount will only be credited.
  • In the case of payments made through cash, the refund will be given by a check if the amount is more than $500. The check will be issued within 21 days.
  • If a customer wants to return any traded-in item, then he or she will receive the original or similar one.


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How to return a product to the Zales store?

Zales Return Policy for store return

If a customer wants to return a product to any Zeal store, then he or she has to bring the product back to the nearest store along with all the original receipts and bills.

Then he or she can ask the store person for the return.

The customer has to ensure that the item is in its original condition, unused, and unworn, and there should not be any damage to it.

After the store accepts the return, the customer can expect the refund amount within 30 days on the billing statement.


How to return Zales products by mail?

If a customer wants to return any product by mail, then he or she has to follow some small steps.

  • The customer must generate a prepaid shipping label and include it with the return item box.
  • Then send the box for shipping.
  • Zales will take approximately five business days to process the return.
  • Then the refund will be credited within 5-7 business days.


When will I get my refund if I purchase by using a credit card?

Zales Return Policy for refund

If any customer purchases an item using their credit card and the item is not satisfactory as per the customer’s needs, then he or she can easily return the item.

However the refund will be credited within 5-7 business days after processing the return.

The amount will be credited to the original paid method used when purchasing the product.


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How long does it take to get my refund for a cash purchase?

In the case of any cash purchase, the refund amount will be credited in cash only.

If the amount is more than $500, it will be given by check, which will be issued from the Zales corporate office within 21 business days.


Zales Return Policy for gift card purchases

There is no return policy for any gift card purchased by the customer.

If the customer wants to return the gift card, he or she will get another gift card in exchange. If there is any requirement by law, it will be treated as a special case.


What items does Zales not accept as a return?

Any customized item, special ordered watches, ear piercing earrings, gift card, and merchandise received via the jewelry replacement plan will not be accepted as a return.


What is Zales exchange time for jewelry and watches?

Customers have to follow a particular time frame in the case of returning any jewelry items and watches.

  • Customers will get a 30-day return from the purchase day in the case of watches.
  • For any jewelry item, customers will get 60 days from the day of purchase for return.



In this article, we have given all the information regarding Zales Return Policy.

If a customer wants to buy anything, and if he or she is not getting full satisfaction with the product and wants a return, refund, or exchange, then just go through it once for any further help and support.


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