Shoe Palace Return Policy in 2024 (Updated Guide)

This article about the Shoe Palace Return Policy will be enough to wipe away all your confusion about Shoe Palace Returns.

Shoe Palace is a popular retailer of shoes situated in the United States.

There are more than 160 outlets of this company in the United States.

The company’s present owner, the Mersho family, set up the company in 1993 in San Jose, California.

It has a unique, easy-to-use return policy known as the Shoe Palace Return Policy, so customers can easily raise their return requests online and in-store.

It has an enormous customer base all around this universe.

Shoe Palace inaugurated the return policy to make their shopping easy and productive.



What is the Shoe Palace Return Policy?

Shoe Palace always takes proper care to satisfy every customer’s purchase from

It also allows you to initiate a return for in-store purchases.

But as per the Shoe Palace Return Policy, you must initiate a return online if you have purchased a product online from

If you have purchased an item from the retail locations of Shoe Palace.

You have to initiate a return for that particular item by visiting any retail location of Shoe Palace. 

The company offers the customers a 30-day timeframe from the date of purchase to initiate their return.

Once you return the item, the company will issue a refund in your original payment method as soon as they receive the return package in their warehouse.

You have to pay the return shipping charges. If you have received a defective product, the company will offer you a return free of cost.


What criteria do I need to follow before returning to the Shoe Palace?

Shoe Palace Return Policy Return Criteria

The criteria that you have to follow before returning to the Shoe Palace are as follows: 

● The products you return must be unworn, unwashed, and undamaged. 

● You will be responsible for paying a restocking fee for every return. 

● The products you are returning must be complete. 

● You have to return the items in their original and undamaged packaging. 

● For returning shoes, you must package the shoe box to avoid damage to the original box. 

● All the tags must be attached to the product you are returning. 


What are the Shoe Palace Return Conditions for Merchandise?

The Shoe Palace returns conditions for merchandise are as follows: 

● Online items purchased from the online store at must be returned or exchanged online. 

● A retail product purchased from the retail locations needs to be returned in-store. 

● If the return timeframe exceeds, the company will not accept your return. It will be sent back to you.


How Long Does Shoe Palace Take to Refund?

Shoe Palace Return Policy for Refund

Shoe Pace takes 8-10 business days to press your return after receiving the return package in their warehouse.

They will credit back your refund to your original method of payment.

If you used a credit card for the original purchase, they would send you the refund on your credit card within 1-2 billing cycles. 


How Much Does the Shoe Place Charge for Return Shipping?

The Shoe Palace charges return shipping for the products except for the defective items.

You will be responsible for paying a $6.99 processing fee for every return and a $15.00 processing fee for returning New Releases and ‘Limit One’ items. 


How do I exchange my Shoe Palace Product?

If there are any size, color, or style issues with your product, you may exchange the product by following the exchange policy of Shoe Palace.

You will be contacted to pay the shipping for the item if the product is in stock.

If the product is out of stock, they will send you a notification and issue a refund for that item.

You have to print out a return form and fill that out.

Then you must pack the item in the original packaging and return form.

Then you have to ship the package to the following address: 

Shoe Palace Corporation 

Attn: SP Online Return Processing 

745 Jarvis Drive 

Morgan Hill, CA 95037

They will ship back your exchanges using ground services, and you will receive your package within 4-7 business days after processing.

They will send you a confirmation email once your exchange is processed. 


Does Shoe Palace have a free return policy?

No, Shoe Palace does not provide a free return policy unless you have received a damaged or defective product. 


Can I change any item after giving the order?

No, it’s not approved at all. Once you have confirmed an order, the product is sent to wrap and shipped to your address.

So at that time, it is totally impossible to change the order.

For this, you have the return policy in your hand.

After getting the product, if you are still eager to change it, you can apply for a return.



A return policy is the main attraction for every company.

So it has to be unique so that the customers get attracted to the company and enjoy hassle-free shopping with that company.

The Shoe Palace Return Policy is unique and made only for customers.

It is very useful for the customers.

We have given a detailed description of the return policy of Shoe Pace in detail.

Also, we have mentioned the most common faqs along with the corresponding answers. 


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