After purchasing any newborn products from Caden Lane if you are not satisfied with your purchase. By knowing the Caden Lane Return Policy you can easily return it.
Having a kid isn’t easy. From newborn to toddler, parents always try to provide the best thing possible to the kids.
Similarly, for growing babies and toddlers, it’s important to have good-quality clothing, blankets, towels, and other accessories.
And that’s why Caden Lane is here with their wide range of products for the kids.
However, even though customers really like Caden Lane items som, sometimes, out of concern for any other reason, the customers order many items that they know they don’t need, or sometimes the product isn’t a perfect choice for the kids, so in such cases, returning the product is the best choice.
That’s why, in this article, we will discuss Caden Lane’s return policy and its methods.
Contents
What is Caden Lane Return Policy?
After purchasing a Caden Lane item from the website, if the customer isn’t satisfied with the product or the service in that case, it’s important to know about the return policy, as without that, returning a Caden Lane product can’t happen.
So, to return the clothing and accessories for newborns and toddlers from Caden Lane,
● The product has to be returned within 20 days of purchase.
● The Caden Lane Item has to be unused, unwashed, and in perfect condition without any stain or damage.
● The sticker tags and original packaging of the Caden Lane Item have to be intact.
● For the return of women’s swim clothing, the hygienic liner and tags should still be attached, and to confirm that, the customer has to send an email to [email protected].
Caden Lane Return Policy for In-store Purchases
Well, Caden Lane is an online baby and kids product-selling company.
Not only that, they also sell products for newborn babies, new mom nursery items, as well as personalized products.
As a result, Caden Lane has great demand and liking among the users.
But as Caden Lane doesn’t have any Caden Lane outlets available so as a result the customers can’t purchase or return any product in-store.
Returning the item by mail is the only method available.
Caden Lane Return Policy For Online Purchases
So many people purchase items for kids, and new mom’s from Caden Lane.
The range of items and the quality of products the customers can purchase from the Caden Lane website is endless.
After purchasing the items, sometimes customers face some issues for which they want to return the Caden Lane product to the company.
But return through mail is the only returning method available.
That’s why the customer needs to know about the process.
● First, visit the Caden Lane website and log in to your profile.
● After that, find the return and exchange option on the Caden Lane page, or you can directly click on the Caden Lane return page link https://app.shiphero.com/returns/50299/?language=en#/
● There, enter your Caden Lane order number and email address.
● After that, start the return process and enter all the required information like the product you want to return and reviving your shipping options.
● After the process, you will receive a return label from Caden Lane.
● Then, Pack the product from Caden Lane thoroughly.
● Then, stick the return label at the top or side of the Caden Lane return package.
● And submit the Caden Lane return product at the courier service’s drop office.
What is Caden Lane Return Policy on Final Sale Items?
Caden Lane is an incredible company, and based on the customer’s requirements, they provide all the possible services related to the mom’s and kids’ items.
And as a result, they accept most of the things to return.
However, on the other hand, there are a few items at Caden Lane that are considered final sale items and won’t be available for return. So those are,
● Customized item
● Sale items
● Personalized crib sheet
● Pad covers
● Blankets
● Digital wall art
● Curtain panels
● Travel bags
Etc.
Does Caden Lane offer free returns?
After receiving gifts from Caden Lane or purchasing items from Caden Lane, if any situation arises where the customer has to return the Caden Lane products to the company, in this situation, customers really don’t like to pay for the extra shipping charges.
Unfortunately, Caden Lane doesn’t provide any free return services to customers.
As a result, a customer has to take the return label and pay for the return shipping cost required for the Caden Lane items.
How long does it take to receive a refund from Caden Lane?
Generally, Caden Lane refunds don’t take much time to appear at the original payment method. But Caden Lane provides huge flexibility and a return policy.
So after the Caden Lane product successfully returns to the Caden Lane warehouse after that the professionals check the product thoroughly to see if the product is eligible for return or not.
After that, if everything is fine, then after 3 to 5 business days, the customer will receive a full refund of the Caden Lane Item through the original payment method.
On the other hand, if the detained product has any minor damage related to the product or original packaging or if the customer didn’t postmark the returned item Caden Lane Item after 10 days of receiving the RMA, in that case, the customer has to pay 15% restocking charges.
What is Caden Lane Return Policy for Damaged/defective Items?
While sending a product, Caden Lane ensures the item is in proper condition.
Not only that, as they sell clothing and accessory items for newborn kids and new moms, that is why they are very concerned with their items while delivering them.
So chances of receiving a damaged Knix product are low.
Still, is there any issue related to the Caden Lane product material or quality? In that case, the customer should contact Caden Lane customer service at [email protected], or you can also use the live chat service available at Caden Lane. Then Caden Lane customer service will get back to you as soon as they receive your message.
Can I exchange the Caden Lane product instead of return?
No, at Caden Lane, product exchange is not available.
Sometimes, after purchasing any item from Caden Lane, if the customer doesn’t like the item or has some other minor reason.
Instead of returning the Caden Lane item, the customer refers to exchanging it.
But for now, Caden Lane doesn’t provide any extended services to the customers.
So, the customers can return the product to the company and then wait for the refund to order the preferred Caden Lane item.
You can also reach Caden Lane customer service, and they will provide a pre-paid return level and a full refund in the form of store credit for the purchase of another Caden Lane item.
FAQs
Below we share some FAQs
How long do I have to return a Caden Lane item?
After purchasing the Caden Lane item, if the customer needs to return it then they have around 20 days to return it.
How do I return the Product to Caden Lane?
The only possible method to return the Caden Lane item is through the mail.
Therefore, there is no in-store Caden Lane product return available.
Does Caden Lane offer international returns?
Unfortunately for Caden Lane items, international return shipping is not available.
Also, all the international purchases of Caden Lane products are considered as final sale items.
Can I return a Caden Lane gift item?
Yes, give-in return is available at Caden Lane.
But if you don’t want the gift given to know about the gift return, then you have to settle with the store credit as a refund. Or refund to the gift giver is also available, but the person will know about the product return.
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