La Senza Return Policy

La Senza Return Policy in 2024 (**Detailed Return Guide**)

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La Senza has a customer-friendly return policy, which will be discussed in this article.

Let’s have a look at the La Senza Return Policy. 

La Senza is a Canadian fashion retailer that is popular for selling women’s lingerie and intimate apparel. Laurence Lewin and 

Irving Teitelbaum set up this company in 1990. It is headquartered in Columbus, Ohio, United States. 

 

 

Contents

What is La Senza Return Policy?

According to their return policy, La Senza offers a 30-day return from the date of purchase. 

La Senza wants to make its customers happy with every purchase.

As per the La Senza Return Policy, you will not be able to initiate a return for undergarments, pantyhose of any kind, bodysuits, or intimate apparel like teddies and lingerie or swimsuits. 

The customers must have a proper idea about the return policy before shipping back their product for a return. 

 

What are the Criteria for La Senza Return Policy?

La Senza Return Policy Return Criteria

The criteria for the La Senza Return Policy are as follows: 

  • You must provide extra time for processing online returns if shipping carrier delays occur. 

 

  • You need to return your product directly to their distribution center (online orders only)or in-store (both online and in-store orders) on or before 30 days from the date of purchase. 

 

  • If you have purchased a product from a store, you need to return it to a store in the same country from where it was purchased. If you send a store purchase to their warehouse, it will be sent back to you at your expense. 

 

  • To qualify for a refund, you have to provide the original invoice. 

 

  • The company does not accommodate online exchanges at this time. 

 

  • You will get your refund in your original payment method, like PayPal, credit card, or Interac. 

 

  • If you have purchased a product with a gift card and want to return it, you will get your refund on your original card. 

 

  • The products purchased online from all categories are eligible to be returned or exchanged. But if you have removed or cut the garment or price tag, it will not be accepted for return or exchange. 

 

  • You will not be able to return gift cards and Club La Senza cards.

 

  • The product you are returning must be in its original condition, and unworn along with the tags intact or must be defective to qualify for a refund. 

 

Read– Sleep County Return Policy, Morphe Return Policy

 

La Senza Return Policy with and without original receipt 

If you want to initiate a return with the original receipt, you will be able to exchange the product or get a refund in your original method of payment, but you have to initiate the return on or before 30 days from the date of purchase.

The returned product must be unwashed, unworn, and unused, with all the original tags intact.

If you return the product after 30 days from the date of purchase, it will be considered a return without an original receipt.

The original receipt does not mean the return, gift, or exchange receipt. 

If you want to initiate a return without the original receipt, you will be able to exchange the product or get a refund considering the current selling price of the item.

The item must be unworn, unwashed, and unused with all the original tags intact.

The same policy is applicable to defective products.

If you return a product without the original receipt, you must provide valid photo ID proof. 

 

How to return La Senza Merchandise By Mail?

La Senza Return Policy Return by Mail

If you want to return La Senza merchandise by mail, you have to fill out the return form that is included with your shipment.

Then you have to pack the items you want to return and place the return form and the original invoice inside the return package.

Then you need to ship back the return package to the following address: 

La Senza Corporation

6100 Freemont Blvd

Mississauga, ON L5R 3V7

Canada 

The customer must pay all the return shipping and handling charges, duties, and taxes for international orders. 

 

Read– Jomashop Return Policy, Calvin Klein Return Policy

 

La Senza Return Policy for wrong order 

If you want to initiate a return for the wrong order, you have to email their customer service. In the email, you have to include the following things: 

  • The incorrect product. 
  • Your name 
  • Your mailing address 
  • The order number on the shipping label. 

 

How to exchange my La Senza Product?

If you want to exchange your La Senza product, you need to return your unused, unworn, and unwashed product and the exchange receipt within 30 days from the date of purchase.

The products you have purchased online and shipped to Canadian addresses are eligible to be exchanged in Canadian stores within the given timeframe.

But you will not be able to exchange them at stores in any other country. 

 

Conclusion 

We have provided all the information about the La Senza Return Policy.

Before purchasing a product from this brand, you should go through this article to know this return policy. 

 

Read– Lamps Plus Return Policy, Uggs Return Policy

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