Zara Return Policy in 2024 (Complete Return Guide)

In this article, we will discuss the Zara Return Policy in detail.

If you want to return something to Zara, you must know about their return policy and other criteria.

Zara is a Spanish multinational retail clothing chain specializing in fast fashion and sells clothing, accessories, shoes, beauty products, and perfumes.

It is headquartered in Arteixo, in A Coruña Sapin. Amancio Ortega and Rosalia Mera.



What is the Zara Return Policy?

The customer base of Zara is very strong. The brands want to offer a friendly customer experience to the buyers.

The Zara Return Policy provides the customer’s security so that they can shop without having any confusion in their minds.

You may also use their return policy if you face any issues.

You must know the exclusion as well as exclusions of the Zara Return Policy very well to get a hassle-free return experience. 

Zara offers customers a 30-day timeframe to return the products purchased from or in-store.

The product you are returning must be in its original condition, and the original tags must be intact with the product. 

According to their policy, you can return your product in-store or through a drop-point. 


Zara Return Policy for In-store Purchase 

Zara Return Policy for In-store Purchase

Zara allows you to return your in-store Purchase completely free of cost.

You must return the product to the same market or region from where the original purchase was made.

You must bring the product you want to return to your nearest Zara store and the receipt.

You may bring it by phone, a printed copy of the receipt, or show your Zara QR which can be found in the purchase section of the Zara app. 


How can I get my Zara Purchase Receipt?

If you have an account on and want your Zara purchase receipt, you must log in by using your username and password.

You will get the option to get access to your e-receipt in the order details of the item that you want to return. 

If you have checked out as a guest and purchased the product, you will be able to find your e-receipt by clicking on the link that is included in the emails sent by them related to your order. 


Zara Return Policy for Register Users?

The registered users have to log into their account on and raise a return request.

They will generate a return shipping label for you.

You have to attach the return shipping label to the outside of the return package. 


What is Zara’s Return Policy if you made your Purchase as a Guest?

Zara Return Policy as Guest

If you made your purchase as a guest, you would be unable to log in to raid your return request.

You have to check your emails. You will find a return link in any email they send that is related to the order.

You must click on the link and raise a return request for your product. 


I Purchase Zara products online. Can I exchange them?

If you purchased Zara products online, you would not be able to exchange them in-store. You have to exchange them online. 

But the entire exchange will depend on your return.

The brand must accept your return if the returned item is fully okay and unused.

They start their checking first. After completing the checking, they will proceed with the future exchange steps. 

You are only allowed to exchange the product of another size and color. You can’t get a fully new item instead of that one. So you have to be careful in this matter.


When will I get my refund from Zara?

You will get your refund within 14 days in the form of the original method of payment from Zara. As soon as your return is completed, they will send you a confirmation email. 


Zara Return Policy for Accessories & Fragrance?

As per the Zara Return Policy, accessories like gloves, scarf, hairbands, turban, hats, belts, bracelets, bow ties, sunglasses, socks, jewelry, umbrellas, stockings, tights, bodysuits, etc., and fragrances are not eligible to be returned or exchanged. 


How do I Cancel My Return Request On Zara?

If you want to cancel your return request on Zara, you have to contact them so that they can help you in handling this process. If you do not want to return one of the items that are mentioned in your return request, there is nothing to worry about. They will reimburse you considering the items they have received. 


Can I return something to Zara after 30 Days?

Yes, you can return something to Zara after 30 days. But Zara has the full right to refuse your return, and the Zara store can reflect your request if the item is damaged or not in its original condition.


Can you Return Zara online purchases in-store?

Yes, you can return your Zara online purchase in-store. For this, you must bring the receipt included in your original package. 


Does Zara Accept Return without tags?

No, Zara does not accept a return without tags. The main criterion to qualify for a return has the original tags intact.


Zara Return Policy for International Customers?

International customers need to contact Zara for their return. 



We do not need to return our products to Zara frequently.

But we have to be always ready to face any unexpected situation.

That is why the Zara Return Policy recommends you keep the receipt for your purchase for 30 days. 


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