Aerie Return Policy in 2024 (Return Confusion)

In this article, we will learn about the Aerie Return Policy. 

After purchasing from Aerie, if you realize you are unhappy with your purchase.

You can easily return it by knowing the Aerie Return Policy.

Aerie is the short form of American Eagle lingerie. It is an intimate apparel and lifestyle retailer that American Eagle Outfitters own.

It was established in 2006 and headquartered at 77 Hot Metal Street Southside Works, Pittsburgh, Pennsylvania, United States.



What is the Aerie Return Policy?

Aerie allows customers to return their online purchased products at any open AE or Aerie store locations or by mail.

However Aerie cannot accommodate refunds or exchanges by mail for the products purchased in-store. 

Due to the pandemic, the AE and Aerie stores are closed in some areas.

That is why Aerie allows you to return a product in-store when it reopens.

The most interesting thing about the Aerie Return Policy is that there is no timeframe for such returns.

They will provide a full refund in your original method of payment. 


What are the requirements for Aerie in-store Returns?

Aerie Return Policy in-store return requiremts

You may bring your products to any American Eagle or Aerie store in Canada and return your product very easily, completely free of cost.

The company also accolades exchanges for customers.

The requirements for Aerie in-store returns are as follows: 

● While visiting a store for a return, you must bring the original receipt or order confirmation page, order details page, or order emails as proof of purchase, along with the credit card you used at the time of making the original purchase. 

● If you cannot provide proof of purchase, they will issue a refund in the form of an AE gift card considering the item’s current selling price. 

● If you have said shipping charges during the original purchase, Aerie will not give you a refund for this. 


How do I return Aerie online Purchase by Mail?

Aerie Return Policy online return by Mail

Aerie allows you to ship back your online ordered items or the items purchased through the American Eagle or Aerie app to them for a return.

You should try to use the original packaging for initiating a return. Aerie does not provide free physical return labels along with your order at this time.

You need to follow the information given below to return an Aerie online purchase by mail: 

● You need to go to the order details page and select Start a Return to access their online returns portal. Then you have to click on the product that you want to return. 

● If your order is allowed to get the free return, you may use the free return label or QR code if you want to mail back your products completely free of cost. 

● If your order is not allowed to get the free return, you will still receive a return label so that you can mail back your products to Aerie. You need to pay for the postage charge when you go to drop off your return package at the carrier of your choice. 


Aerie Return Policy for Damaged Items 

Suppose you have received damaged items and must return the product.

If you have more queries, you may feel free to contact their customer service at 1 (888) 468-4333.

Though they never provide any kind of damaged item, they will take responsibility if they make any mistake. 


I have lost my original purchase receipt. Can I return it to Aerie?

Yes, you can return a product to Aerie if you have lost the original purchase receipt.

You may provide them with the confirmation email or the order history details. They will act like an invoice. 


Can I return my Aerie online Purchase to the store?

Yes, you can return your Aerie online purchase to the store. Aerie accepts returns for all online orders at all American Eagle and Aerie store locations. 


When will I get my refund from Aerie?

If you have shipped back an online order, you must wait for 2-4 weeks until Aerie receives your return package.

As soon as it is received, they will send you an email to notify you that they are processing your refund.

As soon as it is done, you will get your refund within 5-7 business days in your original form of payment. 


Aerie Return Policy for Afterpay Purchase 

If you want to return an item that you have purchased with Afterpay, they will issue a refund to your Afterpay account.

Afterpay will send you an email with the details of your refund and cancellation of your payment plan. 

They will issue a refund considering the discount, tax, shipping cost, and item condition. 

Aerie does not accommodate exchanges for the orders paid with Afterpay. 


Can I return my Aerie Live Order?

Yes, you can return your Aerie live order completely free of cost.

You may visit your nearest American Eagle or Aerie store to return your item.

You may also return the product by mail by using their online portal. 


Is Aerie and American Eagle the same?

Yes, Aerie and American Eagle are the same. American Eagle owns Aerie. 



You have learned about the Aerie Return Policy in detail, which will help you avoid any future inconveniences regarding a return or exchange. 


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