White Fox Return Policy enhances its reputation and helps to build the company’s trust.
The company becomes attractive if there is an attractive customer-friendly return policy.
White Fox is a famous Australian clothing brand that provides its services worldwide.
Georgia and Daniel founded this company in 2013.
Contents
What is the White Fox Return Policy?
White Fox allows you to return any purchases, including full-priced items and items purchased with a discount code, if you are not completely satisfied with the product within 30 days.
You will receive store credit as White Fox does not accommodate refunds for change-of-mind or incorrect sizing returns.
You can use the store credit within 12 months to purchase any items from White Fox’s website.
As per the White Fox Return Policy, items like fake tan, socks, sticky bras, boob tape, or earrings, unless defective, will not be eligible for return.
Below We Share Customer Service Details
What Criteria must be followed before White Fox returns?
You have to follow the following criteria before White Fox returns:
● The product must have all the tags intact and be unworn, unperfumed, unwashed, and without any makeup & fake tan.
● The customer will be responsible for the return shipping fee except for defective or damaged products.
● You must try all clothing and swimwear over underwear to maintain hygiene.
● You should not remove the high-end seal given in the swimwear; if you do so, it will become non-returnable unless it is defective.
● For returning shoes, pack them in the show box and then in a postage bag; the box must be undamaged.
● Ship your package via a traceable delivery method.
How do I return items to White Fox?
If you want to return items to White Fox, you may log into your White Fox account and click Return items that are visible next to your order, or you may submit a return through their returns page. You will receive a store credit only as per the White Fox Return Policy.
You have to follow the steps that are given below:
● You have to enter your order number and email address and then click on Return items.
● Then, you must select the item you want to return and click next.
● Then, you need to choose your return reason and quantity from the drop-down menu and then click next.
● If you are returning the item to changing of mind, you will be responsible for bearing a USD 10.99 return label fee.
● Then, you need to download and print the label from the returns portal and attach it to the return package.
● Then, you have to drop off the package by visiting your nearest USPS Post Office or Postal Box.
Can I return a Final Sale Item to White Fox?
No, you can not return a final sale item to White Fox unless it is faulty or damaged. The sale items are already given in less price. So they are not accepted for the return again.
What is the White Fox Return Policy for Damage Items?
If you have received any damaged item from White Fox, you have to email their customer service team without further delay at [email protected].
You have to attach 2-3 clear photos of the visible damages.
If there is a manufacturing defect in the item, they will arrange a free return and issue a refund, sure credit, or replacement.
Damaged products due to wash, and wear, and White Fox will not accept tears for return.
White Fox Return Policy for Afterpay Purchase
If you are returning a product purchased with Afterpay, that company will issue a store credit for the item’s final price.
White Fox Return Policy for International Customers
International customers can log into their accounts to submit a return request or return a product through the return page.
They have to provide the order number and email address and then select the item they want to return along with the reason for the return.
They will receive the return address and need to pay the cost of the return. Then they have to ship the product back using a trackable delivery method.
White Fox Return Policy for Australian
The Australians have to go to the returns page or log into their account to submit a return request within 30 days from the date of purchase.
White Fox Return Policy for New Zealand
Customers of New Zealand can initiate a return by logging into their accounts.
They will be responsible for paying a return shipping cost of AUD 9.95 if the return is initiated due to a change of mind.
Can I get a refund on White Fox?
No, you can not get a refund from White Fox unless the product has a manufacturing defect.
The company only provides store credits that will be valid for 12 months from the date of issue.
The refund will depend on you. If you can return the original item along with the purchase bill, you will surely be assured of your refund.
Customer Service
Customer Service is available Monday to Friday- 9:00 AM to 5:00 PM
For Australia- 61 412 345 678
For the United States- 201 555 0123
The United Kingdom- 44 7400 123456
FAQs
Below we share some FAQs
Does White Fox provide a free return?
Unfortunately, free return isn’t available for the customers at White Fox.
In the time when most companies provide free return shipping, you have to pay for the return shipping label with your own money.
Also, you have to choose a courier service of your choice as well for product return.
Does White Fox provide exchange?
No, at White Fox, there isn’t any exchange service available.
Hence, instead of exchanging at White Fox, you must return the product and place a new order. But for final sale items at White Fox, no return is available.
What will happen if the customer doesn’t have a White Fox account?
If you don’t have a White Fox account and purchase the item as a guest, no worries, as you can easily return your product. For that,
- Go to the White Fox website
- Click on the Submit A return option using your order number and email address used for the order.
- Once the company receives and processes your return, your store credit will be applied to the email address.
- Then, later, to accept the White Fox store credit, you must Register the account.
Does White Fox provide international return shipping?
Yes, White Fox does provide international return shipping.
But for that, you have to use the courier service that you prefer.
Also, all the return shipping charges for the White Fox item should be paid, as the company doesn’t provide COD service.
Conclusion
The White Fox Return Policy varies from Country to Country.
That is why you must know the return policy very well before purchasing a product from it.
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