A return policy plays an essential role for a company. It is a vital part that is to be composed very carefully. This article will give you a vivid idea of the Houzz Return Policy.
Houzz is an American website famous for architecture, interior design, decorating, home improvement, and landscape design. Adi Tatarko and Alon Cohen set up this website in the United States in 2009, headquartered in Palo Alto, California.
- 1 What is the Houzz Return Policy?
What is the Houzz Return Policy?
Houzz allows you to shop items sold directly by Houzz or third-party sellers. Houzz allows third-party sellers to list and sell their products on their marketplace.
Houzz tries to offer its customers a wonderful experience with every single purchase. The Houzz Return Policy covers all the items that are purchased through Houzz.com. A return policy is composed to give the customers confidence that the brand is always with you with every issue you face with your product. Houzz offers an easy return policy for customers so that they can return their products easily if they are not satisfied with their purchase after receiving them. It offers the customers a 30 days timeframe to return their product and get a full refund. The return shipping charges are the customers’ responsibility. It will be deducted from the final refund amount.
How do I return products/items to Houzz?
If you want to return products or items to Houzz, you have to follow the steps that are mentioned below:
● First, you have to go to the My Orders page.
● Then, you have to select the returns or replace item button for the order that you want to return and the instructions that will be displayed.
You must pay for the return shipping charges, excluding the damaged or defective products.
If you do not want to use their return label, you must return your package through a trackable shining method and by insuring the package.
They will not issue a refund if the package gets damaged during transit.
What items does Houzz not accept as a Return?
Houzz does not accept the following items as a return:
● The items designated as final sale or “non-returnable” on the product page or during the checkout process
● Gift cards
● Any items shipped to Canada and sold directly by Houzz.
Houzz Return Policy for Damaged or defective products
If you have received damaged or defective products, Houzz allows you to return the item or part of a damaged order. You may replace the item or get a full refund if you return the items within the following deadline:
For returning the items shipped by Parcel Carriers (such as FedEx, UPS, or USPS):
You have to return damaged or defective items in or before 30 days from the date of delivery.
For returning the items shipped by Freight Carriers (including White Glove Service):
i. Damaged Items: You must return such items within five days from the delivery date. It is very difficult to report the issue within this period, so a claim can be filed with the carrier.
ii. Defective Items: You have to return such items on or before 30 days from the date of delivery.
That is why Houzz recommends you check the product as soon as it is delivered to you. If you find the package damaged from the outside, you must take a picture of it, inform the carrier, and do not accept the delivery.
If you want to report an issue with your product, you must go to my orders page and select the return or replace item option. You will be asked to provide photos of the defective or damaged product and its packaging to initiate your return.
Houzz Return Policy for Missing items
If any item or part of your order is missing, you must inform them immediately after receiving the product. You must notify them within 30 days from the date of delivery. If the product was purchased from Houzz, you must click on the Contact Houzz button by visiting your My orders page to contact their customer support.
If the purchase was made from a third-party seller, you have to contact that particular seller directly by clicking the contact seller button. In this way, you will be able to resolve your issue.
When will I get my refund from Houzz?
You will get your refund as soon as Houzz receives your return package. They will issue a refund to your original method of payment.
Houzz Return Policy without Receipt
If you return a product to Houzz without a receipt, they will issue a store credit for you, not a refund in your original payment method.
We have mentioned the guidelines about the Houzz Return Policy. Now you must review these terms and conditions very well if you are going to purchase from this brand.
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