Simons Return Policy in 2024 (Updated)

In this article, we mainly discover the “Simons Return Policy“.

Simons is a popular fashion retailer in Canada.

The head office of Simons is located in Quebec City, Quebec.

This family business is currently operated by Peter Simons and Richard.

You can easily return Simons Products if you are not satisfied with your purchase.



What is the Simons Return Policy?

Simons Return Policy

For whatever reason you aren’t satisfied with the purchase within 30 days of receiving it, you can return the item to receive a credit, refund, or exchange (minus the cost of shipping and handling). 

To be eligible for a refund, your product must be unopened or in the same state as you received it.

It should also be returned in its original packaging.

The merchandise returned must be in the original condition with credit subject to the merchandise being evaluated by the company’s Quality Assurance Specialists.

The merchandise that is modified or damaged in any manner by any jeweler other than Ross-Simons is not eligible for return. 

Credit for the purchase will be issued if the item purchased as a present is returned by the person who received it.

We will subtract an additional $4.95 shipping charge for returning the return.

Certain kinds of products are exempt from return.

For example, perishable items like flowers, food, newspapers, magazines, or even newspapers cannot be returned.

We also don’t accept goods containing intimate or sanitary, hazardous substances, or flammable gas or liquids. 

Simons Un Returnable Items:

·        Gift cards

·        Downloadable software

·        Certain health and personal items for personal

To process our return procedure, you need the receipt or evidence of purchase.

Don’t return your purchase to the manufacturer.

There are some situations in which only partial refunds are given (if appropriate)

A book that clearly shows signs of use.

CD, DVD, VHS tape, video game, and open vinyl records.

A product that is not in the original condition, damaged, or lacking parts for reasons that are not caused by our mistake.

A product that cannot be returned for more than 30 days after the date of delivery.

If you wish to exchange a product, send us an email to customer service or contact our Customer Service at 1-800-835-0919. Click here for more details.


What should I do if my order arrives damaged or incomplete?

Simons Return Policy

Contact us via email Or the Customer Service number at 800-835-0919.

We’ll advise you on how to rectify or return the issue you encounter.

When your package leaves our warehouse, it’s completely inspected and controlled by our team of packing experts.

If you receive an item that is damaged, please contact us immediately by email at [email protected]

If the item you received is defective (i.e., it was damaged or had a manufacturing defect), We can provide an exchange if the item is available.

For more information, please contact our Customer Care team by email at [email protected].


Simons Return Policy for international orders?

If you are unsatisfied with your purchase, please contact us at [email protected] or 800-835-0919.

Make sure to mention “International” in the email subject line.

We will send you additional instructions regarding where returns must be made and how much you are credited.

Refunds on returns will be returned to you in U.S. dollars in the exact amount paid to purchase the product.


Simons Return Policy & Exchanges

Simons Return Policy

100% Satisfaction Guaranteed! We’re dedicated to providing excellent customer service and returning your order as simply as it is. We’re committed to our clients!

30-Day No-Risk Return Policy & Guarantee

If, for whatever reason, you are not satisfied with the purchase within 30 days after receipt, you can return the item for a full refund, credit, or exchange (minus the cost of shipping and handling). 

Returns must be in the original condition, and the credit will be subject to the merchandise being evaluated by the company’s Quality Assurance Specialists. 

Any merchandise that has been modified or damaged in any manner by a jeweler other than Ross-Simons is not eligible to be returned.

Credit for the purchase is given if the item purchased as a present is returned by the person who received it.


Return/Exchange Instructions

Below we share some instructions for Simons Return or Exchange

Step #1: Call for a Return Authorization Number (RA#)

To ensure that your return is handled according to your instructions, contact the customer support department of our company at 1-800-835-0919 to request an authorization number to return (RA#) or information regarding the exchange.

This number will ensure your refund is processed properly and on time.


Step #2: Packaging and Labels

Complete the Return Form included on the shipping label or click here to Print this Return Form.

Make sure you add the authorization code you were given through the above phone number, add the form to the package, and return the form to us within 30 days of receiving the package.

The item must be returned to Ross-Simons, Attn: Returns Processing, 9 Ross-Simons Drive, Cranston, RI 02920.


Step #3: Care and Shipping

Since the safety of returning your package is as crucial to Ross-Simons as it is to you, you should make sure that you insure your package to the entire amount stated on your invoice.

Send your package using USPS REGISTERED MAIL.

Then, you can ask for a return receipt to ensure that Ross-Simons has received the package.

Returning merchandise is the obligation of the person who sent it until RossSimons signs it.

Simons. Diamonds and jewelry are guaranteed to be examined by our jeweler before refunds are processed.

Please give us 3-4 weeks for return processing at our facility.

If you have questions, please contact Customer Service at 800-835-0919 for more assistance.


Incomplete or Late refunds (if the case)

In case you’re not receiving a check in the past, you should first verify your bank account once more.

If you contact the credit card company of your choice, It could be a few days until your refund is issued.

The next step is to contact your bank. There may be some time for processing before the refund is processed.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].



We will only replace products in the event of a defect or damage.

If you need to exchange it for the same item, email us at [email protected].



Purchases made from Simons Shoes may be returned or exchanged within 30 days from the date of purchase.

Refunds must be in a clean condition and in original packaging to be eligible for the refund.

To begin, select one of the options below:


Simons return policy BY MAIL

· Go here to send online returns. You will need your order number as well as an email address.

After your return is approved, you will receive an email with your return label, which is a prepaid USPS return label.

· Repackage your order using your original packaging material and packaging box.

· Make sure you cover the original shipping label using the return label you purchased prepaid that was provided with your purchase. $6.50 is deducted from the refund to pay for your return shipping.

Returns to an international address are the obligation of the shipper.

US Postal Service should make retours to Alaska, Hawaii, and APO/FPO.



Bring your purchases with you to the Brookline store at 282 Harvard Street in Brookline’s Coolidge Corner during business hours. Our staff is happy to help you.



Are you looking for a larger size? Begin your exchange fast by calling Customer Service at 888-626 8748 or visiting the returns page. We’ll make an order and send you a new size/shoe as soon as possible. Your card will be charged for the original purchase when we receive it.

Note: Please note that we’ll have an order to invoice the price of any new item(s) when you ship it.



When your return has been received and examined, we will send you an email to inform the recipient that they have accepted the item you returned.

We will also inform you about the refund acceptance, denial, or denial.

We accept items that aren’t used, worn, or damaged and in their original packaging for a complete refund by the above. 

The cost of returning your shipping can be subtracted from the reimbursement.

Below, you can see the total cost of shipping per location.

If you’re approved, the refund will be processed, and credit will be added to your card or the original way of paying, with no unreasonable delay and, in all cases, no longer than 14 days from the date on which we acknowledge your return. 

The refund will be applied to all transactions received, including, if applicable, the delivery cost.

We will not be obliged to pay the additional cost if you explicitly choose to use a different type of delivery that is not the cheapest type of delivery provided by us.

In any case, you will not be charged any costs due to this reimbursement.


Simons Return Policy in case of Late or Missing refunds

If you haven’t received your refund, verify your bank account.

Contact your credit card company. It could take a while before your refund can be officially made.

Contact your bank. There’s usually some waiting time for processing before a refund can be posted.

If you’ve done all of this and still have not received your refund, please contact us by email at [email protected].


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