CB2 Return Policy in 2024 (Updated)

CB2 is a modern furniture store that was first launched in Chicago.

Presented they have 15 stores. It is primarily famous for its artistic design and modern style.

CB2 has a return policy for both online and in-store customers.

Let’s learn about the CB2 Return Policy.



What is Cb2 Return Policy?

You are allowed to return or exchange a non-furniture product of CB2 within 90 days from the date of delivery by showing valid proof of purchase.

The item you are returning must be in its original condition. It should be undamaged, unused, unworn, and unwashed.

If you do not open it, it will be easier for you to return it.

If you have received a defective or damaged product, CB2 ensures that it will initiate the return process.

For this, you must provide them with valid proof of purchase and your valid photo identity.

Suppose you want to exchange the product; you do not need to show them any proof of purchase.

You are allowed to have only the same item in place of it. You can return the product in-store, via mail, or with basic freight.


Does Cb2 have a Free Return? 

CB2 has no free return policy except for damaged or defective products.

You have to pay the return shipping and return pick-up charges.

The company is liable to bear the return shipping and pick-up charges if you have received a damaged or defective product.


Cb2 Return Policy for Furniture? 

CB2 Return Policy for Furniture

You can not return stock furniture online. For returning stick furniture, you have to contact them within seven days from the date of delivery. You must have original purchase proof so that they can initiate your return. The return process must be completed within 30 days of delivery or pick up.

But the return is not possible for customized furniture.

You can not exchange it either.

If you want to cancel or change your custom order, you must do it within 48 hours from ordering the furniture. Once you cancel the custom order, you will not get a full refund. You will get only a 50% refund.


What is Cb2 International Return Policy?

The same return policy is applicable for international returns. CB2 can not take returns of international orders that are bought from cb2.com through their global partner Borderfree. For international online purchased product returns, you will get a refund from their global partner, Borderfree. Proof of purchase is mandatory for returning any product.


Cb2 Return Policy for Damage Items 

Cb2 Return Policy for Damage Items 

If you have received any damaged product CB2 is liable to repair or replace the item. If it can not be repaired, you may exchange it also.


When will I Get a Refund from Cb2?

You will get the refund amount within7-10 business days in the original form of your payment method.


Cb2 Return Policy for In-Store Purchases 

You are allowed to return the product that you want to return to any CB2 store within 90 days from the date of purchase. The product must be returned to the same brand. It means you are not allowed to return any CB2 product to any Crate and Barrel store. You have to maintain the same rules for the Crate and Barrel products. You must bring the product you want to return directly to the store along with valid proof of purchase. You may exchange it or take a refund for it.


How to Return Cb2 Product by Mail? 

Cb2 Return Policy

If you want to return CB2 product by mail, you have to follow their online returns feature with the simple steps that are given below:

  • First, you must sign in to online returns by providing your order number and billing Zip code.
  • Then you have to select the item that you want to return. You have to mention a valid reason for returning the product.
  • A return shipping label will be generated. You have to print out that FedEx returns shipping label.
  • Then you must pack the item correctly in the original package if possible.
  • Then you have to drop off that package at any FedEx store.
  • Your return is completed. You may track your return online very quickly.


What is the Cb2 Basic Freight Return?

This is to inform you that CB2 does not allow you to return essential freight items online. If you want to return important freight items, you may call them on 800.606.6252. If you have purchased the item from the store, you must contact the store from where you bought it within seven days from the date of purchase. Returns must be completed within 30 days from the date of delivery. Otherwise, they will not accept the return. You must take the original proof of purchase with you to get the refund.


Cb2 Return Policy for Stock Furniture? 

You are not allowed to return stock furniture online. If you want to return any stock furniture, you have to contact them within seven days from the date of delivery. You must have the original receipt with you. They will arrange a return or pick-up of your product. You must return the item within 30 days of delivery or pick up.


Cb2 Return Policy for Mattress

The return policy for mattresses varies with the brand. Tomorrow’s Sleep allows you for a 365-day return. You are eligible to return Brentwood Home mattresses within 120 days. For Simmons mattresses, you have to return your mattress within 30 days from the date of delivery or pick up. You must have proof of purchase to initiate any return process or get a refund.


To Sum Up

The CB2 Return Policy is very much simple. It gives enough time for the customer to return any product, as 90 days is a lot of time. It has been mentioned that you must provide valid proof of purchase to return or exchange any CB2 product.


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