Cycle Gear Return policy is valid for 60 days.
Please contact their customer service team via the contact page if you have not received your refund within 60 days.
You must return your item in the same condition you received it to be eligible for a refund.
Only one wash is permitted.
You can return the item in its original packaging or your packaging, but you must ensure that it is protected.
You cannot return free samples or gifts.
We will instead arrange the new item via an 80% discount order as soon as we receive your request.
This will enable us to receive returns and exchanges of customized gear and process the exchanges as fast as possible.
We need to know your request and order number to complete your return.
· In some instances, partial refunds are possible: (if applicable).
· A paid, and unpaid gift item is included in every order
· A damaged, soiled, or altered item has not been repaired.
· Any item that is not in its original condition or damaged is missing parts for reasons other than our error.
· Returns of items received after 60 days are prohibited.
Contents
Cycle Gear Return Policy Instructions?
Please request a Return Authorization Number (RA#) from one of their staff members by calling 1-800-292-5343 during regular business hours or contacting our customer service page.
Make sure you have your order number ready. Once approved, please follow these instructions.
After receiving your Return Authorization email, please print and include the label and form with every shipment to Cycle Gear.
You have 90 days to return merchandise after the RA has been issued.
Please print the form and label it as soon as possible to ensure that you get it back to Cycle Gear.
Do not tape any items to the original packaging.
All products and packaging must be returned to us.
All products (and their packaging) must be returned in new condition.
You can return all merchandise to the manufacturer in its original packaging.
Please do not use the manufacturer’s product container as your shipping container; our returns department will reject it.
If you have not noted otherwise on your return authorization instructions, all returns should be sent to the following address:
· Cycling Gear
· Attn: Returns
· 4060 Frehner Rd
· Suite 101
· North Las Vegas (NV 89030)
Keep track of your return tracking number.
Cycle Gear will not be responsible for any lost packages in return shipping.
However, cycle Gear will send you a confirmation email once your return has been processed, and this email will contain all details about the refund.
When should I get a refund from Cycle Gear?
After your return request has been received and approved, your refund is processed and applied to your original payment method, credit card, or store credit.
There are no refunds for customizations, special requests, or personalization text.
You will receive a full refund for any modifications to the item, including adding thermal fleece or changing the gender or length of sleeves.
These requests can take up to 7 business days for financial institutions to process.
What should I do if my Refunds are delayed or not received?
· You should first double-check your bank account to see if you have ‘t received a refund.
· Contact your credit card company. It may take a while before your refund is posted.
· Next, contact the bank. It is standard for a few days before a refund can be issued.
· If you have done everything and still haven’t received your refund, please contact us via the support page.
Get free prepaid returns on select items:
· Special Cycle Gear products are eligible for free returns
· For a link to the UPS prepaid return label, don’t hesitate to get in touch with Customer Service
· Only valid for returns within the contiguous 48 United States
· Returns of eligible items can be made in the same box with the same shipping label.
· One free return label is prepaid only per order.
· The standard Return Policy Terms and Conditions apply.
Satisfaction Guarantee:
It is essential to have the right gear.
The right equipment can make the difference between a memorable ride and one that is dull, inefficient, or outright uncomfortable.
Cycle Gear is proud to offer quality motorcycle products from the best brands.
We are avid riders ourselves, so we understand the importance of having gear that you can trust.
If the product does not meet your expectations, we will replace it or return it.
All returned items must have not been used and be in new condition to be eligible.
You must include all original packaging and tags.
No returns will be accepted for everyday wear and tear or damage caused by improper use or accidents.
· No hassle returns
· There are no re-stocking fees
· It’sIt’s as easy as that.
Cycle Gear Return Policy for the Nuts & Bolts:
Cycle Gear allows you to return or exchange a product within 90 days after purchase or delivery.
You must have the original packaging, tags, and receipt to be eligible for a return or exchange.
The company will not accept items that have been damaged by accidents or improper use.
Cycle Gear will replace or refund any product that does not meet your expectations within 30 days from purchase.
After the company has received and examined the returned product, they will refund the original payment method.
Cycle Gear will refund your purchase amount as store credit if they cannot send it back in the original payment method.
Depending on the credit card company, this can take up to 2-10 business days.
These items are not returnable if purchased from Cycle Gear:
· Any electronic item that was removed from its original packaging or had the manufacturer seal broken
· Any item that is installed or attempted to install on a vehicle
· Open-box products without the packaging discarded/damaged
· Any chemical or instrument that has had its seal broken or opened
Is there a Cycle Gear Return Policy that offers free return shipping labels?
Here are some things you need to know:
Domestic returns:
· Cycle Gear offers a prepaid shipping option for returns within the contiguous United States. You will need to pay $7.99
· Shipments made with COD are not accepted
International returns:
· Cycle Gear is not responsible for return shipping costs for international returns.
· Cycle Gear recommends that international returns be made as “Merchandise Returns” with a carrier that does not charge brokerage fees.
· The company also recommends that you ship with a carrier that gives you a tracking number.
· If applicable by the carrier, you will need to pay customs and brokerage fees.
· If you bought Cycle Gear Exclusive Products in any of the 48 states, are you eligible for a prepaid return?
What is the Cycle Gear Exchange Policy?
Complete the return procedure and place a new Cycle Gear order to exchange your item.
If your new order qualifies for free ground shipping, your replacement will be sent to you without additional shipping fees.
Exchanges in-store are subject to product availability at the particular Cycle Gear store.
The store may ask you to contact customer service to arrange your business.
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How to return an item and get an item instead?
You always have the option of returning any product that we sell for full reimbursement (see our terms pages to learn more), but we also make it easy to exchange merchandise.
We do not offer traditional exchanges. Instead, we encourage you to return any product you do not wish to keep and request that you place a new purchase for the product(s).
You can either place your exchange order immediately (cross-ship) or wait for your return to us (non-cross ship).
These features make it easy and affordable to return items:
· No re-stocking fee is charged for any merchandise return, even closeouts.
· All orders for merchandise exchanged for returned merchandise are eligible for our “free shipping above $89” promotion.
This means that any demand for merchandise exchanged for merchandise is shipped free to any continental US address, and international customers may be eligible for a discount.
· We offer US customers the convenience of an automated RMA system.
They can also print a return shipping label at their office or home for $8.99 (limit one per order). deducted from the refund/store credit.
FAQ:
Below we share some FAQs related to the “Cycle Gear Return Policy”
1〉 Is Cycle Gear free shipping?
Yes. Cycle Gear offers free shipping as of -. For more information, please see the discussion thread.
2〉 Do Cycle Gear offers free returns and exchanges?
Yes. Yes, Cycle Gear offers a free return policy as of April 20, 2021. For more information, please see the discussion thread.
3〉 When can I pick up my order?
All shipping lead times and shipping methods apply when you ship to the store.
The product page will display your product lead time, and the confirmation email will include it.
You will also receive emails regarding the following, similar to regular orders:
· Confirmation to notify you that your order was received.
· notification that your shipment has been shipped
· Notification that your order arrived at the store that you chose and is now available for pick up
· If necessary, you can receive reminder emails regarding your pick-up
· Once the item is picked up, you will receive a confirmation email.
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