Dr. Martens is always happy to help you to initiate your return process.
In this article, we are going to discuss Dr. Martens Return Policy in detail.
Dr. Martens is a famous British footwear and clothing brand.
But mainly it is renowned for its wide range of footwear.
Klaus Martens set up this company in 1975 in the United Kingdom. It also sells shoe care products, clothing, and bags.
This company’s unique return policy is the main attraction for choosing this company. Most people are worried when they opt for online purchases.
But in recent times, everything has become digitized. So online shopping has become very much standard at this time.
Covid has made us get accustomed to this new trend more.
Dr. Martens endures you to assist you by providing you with all the help you need if you do not like the product or face some other issues and want to return the product.
Contents
What is Dr. Martens Return Policy?
Dr. Martens allows you to initiate a return within 30 days from the date of purchase no matter it is an online purchase or an in-store purchase.
In Dr. Martens’s return policy, it is strictly mentioned that a product must be unworn and undamaged to be eligible for returns.
Shoes must be tried indoors, and they should be returned without any marks and scuffs.
The product must be in readable condition. Otherwise, they will send it back to you again.
You have to return the item in its original packaging.
You must check whether you have packed it properly, for any damages they will not take any responsibility.
The tags of the products must be attached to them.
Any exchanges are not possible. You have to return the product and get a refund if you do not like it.
Dr. Martens Return Policy for APO, FPO, and Rico Customers
The APO, FPO, and RICO customers have to contact customer service to return a product to Dr. Martens.
Do not forget to keep your tracking number for future use.
Once the product is received at their warehouse, processing your return may take 2-3 weeks.
An email will be sent to you as a confirmation as soon as your account is credited with the refund money.
When the refund process is done, it may take 2-3 business days to see it credited to your bank account.
If you have not received all the items listed in the packing slip, you must contact customer service instantly.
You should keep your packaging very carefully.
Dr. Martens Return Policy for International Customers
When you are unhappy with your international purchase, contact them at [email protected].
You will get further instructions on where you have to ship the product and how you will get a refund.
The refund is processed for all international returns by their partner Border-free.
You will get the credit in the same currency and with the exact exchange rate just as your original order.
Can I Return Online Purchase to the Dr. Martens Retail Store?
No, you can not return an online purchase to the Dr. Martens retail store.
If you want to return an online purchase, you must replace it via post to their warehouse. They will clean and process the item safely.
How do I return to Dr. Martens?
You will get 30 days from the date of purchase to make your return.
To return the product, you have to create your return label first.
Then you have to pack the item correctly and attach the return label to the package.
Then you have to drop off your package at the nearest UPS location.
What should I do if I lose my Return Form?
If you have lost your return form, there is nothing to worry about.
You can take a printout of a new return form.
You must mention your order details and the reason for returning the order so they can process your return.
If you lost the return form, you may print a new Collect Plus label directly from www.collectplus.co.uk/retailers.
When will I get a refund from Dr. Martens?
You will get a refund from Dr. Martens to your original mode of payment within 14 days as soon as it is received at their warehouse.
Once the refund is processed, it may take 5-7 business days to show it in your bank account.
Dr. Martens Return Policy for Defective Items?
Suppose you have received defective items you have to contact them as soon as possible. They will help you to solve your issue.
If you want, you may return the product and get a full refund by following the standard return procedure.
Final Thoughts
You should know the return policy before buying anything from anywhere, whether online or in-store.
Dr. Martens Return Policy is created thinking of the customers only.
If you once read this article, you will understand Dr. Martens Return Policy very well.
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