Eastbay is a retailer based in the United States specializing in selling sporting goods, including footwear, clothes, and equipment.
Mail is the primary distribution method for Eastbay’s sales to its consumers.
Before purchasing Eastbay, one should always check the store’s Eastbay Return policy.
If you are interested in returning any sports products you purchased from the Eastbay firm.
If you are not pleased with the items that the business sells, you can return those things by mailing them back to the company.
The firm will accept the return of any stock or un-printed merchandise that you want to return for any reason.
Contents
A Guide to Eastbay Return Policy
The time limit for returns is ninety days.
The standard period for returning the vast majority of Eastbay’s items is ninety days, and the company’s return policy makes the process as painless and simple as possible for its consumers.
You are free to return the items at any time in the future; however, you will get a merchandise credit in exchange.
Before you send your product back, make sure you keep the following Eastbay Return Policy rules in mind:
If the item is returned after the first 90-day grace period, you will get a refund, and the goods will be sent back to you.
Merchandise returned or exchanged must still have the original tags attached and be in an unused, fresh condition.
Items that are being exchanged are required to be returned in their original packaging, including both the box and the bag and all of the original hang tags.
What is the procedure for returning Eastbay merchandise?
Only by visiting the Eastbay website can you return an item purchased through the online retailer.
This approach guarantees a hassle-free and worry-free return.
Your return will be accepted without inquiry by the firm.
Send a Letter Back to Eastbay
According to Eastbay Return Policy, returns for online items must be received within 90 days of the original shipping date to obtain credit in the original mode of payment.
You must follow these procedures to return things through mail:
Step 1:
- Visit Eastbay.com.
- Sign in with your Eastbay account.
- Choose the “make a return request” link.
Step 2: Click this link and enter your order number and email address.
Step 3: You will get a return label by clicking on the “Start the Return” tab.
Step 4: A return department address (where the package should be returned) is printed on the shipping label, and a return instruction sheet is included.
Step 5: Attach the return label and remove the original shipping label from your shipment.
Step-6: You may request a free return through USPS by visiting this page.
Alternatively, you may send your return to the firm by doing the following steps:
Step 7: Include the return form, which may be found on the back of the invoice with your shipment, when returning an item you bought.
2. Fill up the return form and send it to the address below:
Eastbay Return Policies/Exchange Department 500 N 72nd Avenue Wausau, WI 54401
Refunds from Eastbay
Eastbay will usually refund you using the same payment method you used to make the purchase, so make sure you only return things that are unused and in their original packaging.
The refund will appear on your credit card statement within two business days.
Purchasing with PayPal necessitates sending the item back through the postal service. The firm estimates 1–3 business days for this process.
For Different Products, Eastbay Allows Returns
Eastbay Return Policy is very easy and hassle-free for consumers.
Returns must be in their original packaging, and things must be returned in the same condition.
Policy for Returns Made by Eastbay’s Team Sales:
Your return of in-stock, unprinted products purchased from the Eastbay Team will be accepted for any reason within 30 days of the date of shipping as long as the items are in the same condition as when they were received, including having all original tags and packing attached.
Items that have been printed or decorated cannot be returned or exchanged.
These goods are not eligible for returns or exchanges under any circumstances.
If you decide to return an item that has been decorated, you will neither get a refund nor get the item back.
To get a return label, please click here.
We cannot accept returns of any items that have been altered from their original state.
This includes the addition of any screen printing or embroidery completed by a company other than Eastbay.
Any returns are required to have a postmark that is less than thirty days from the shipping date, and they may be subject to a restocking charge of up to twenty-five percent.
Please consult with the sales representative assigned to you to establish whether or not your purchase will be charged restocking costs.
Your refund will include the purchase amount of the item and any applicable taxes.
There is no way to get a refund for the shipping and handling costs.
All sales are final on items that have been decorated or printed.
These goods are not eligible for returns or exchanges under any circumstances.
Any refunds will be applied to the payment method that was first used.
Your designated salesperson must address any requests for exchanges that are made.
Because of the length of time it takes for carriers to deliver packages, crediting an account or credit card for returned merchandise may take three weeks.
Returns for Items Deemed to Be Defective:
Every allegation of a flaw in the product’s manufacturing will be looked into.
As a general rule, an inquiry has to be opened no later than 30 days from the day the cargo was made.
This timescale may need to be modified depending on the amount of usage and wear the product has experienced.
Large pieces of equipment and specialist items sold in stores (but not things that have been embellished) could come with a guarantee from the manufacturer.
All the Information You Need to Know Regarding the Return Policy of Eastbay
Returns may be made in-store or over the mail for any item purchased from Eastbay as long as it is in a saleable condition, has its original packing and tags attached, and has not been used.
When you return an item, you must submit the original receipt, packing slip, or invoice as confirmation that the item was purchased.
Qualifications and limitations in Eastbay Return Policy:
Within the first thirty days after the conclusion of the Test Run Program, worn spikes and cleats may be returned.
Eastbay does not accept returns for foreign orders or paid for with cash on delivery.
Returns made via Klarna cannot be processed in physical shops; nevertheless, the standard return policy is still applicable.
Returns must be made via the mail for PayPal orders.
Your return may incur restocking costs.
You will be charged extra for delivery options such as overnight and express.
If you bought your things in bulk or directly from the manufacturer, you will be responsible for paying shipping expenses.
Free Return Shipping From Eastbay
With the SmartLabel, you may take advantage of Eastbay’s free return policy for regular shipping throughout the mainland United States and APO/FPO locations.
Your receipt contains the label for your purchase.
Eastbay Return Policy for Online Orders
If you want to claim a refund for an online purchase, it must be returned within ninety days of the day it was sent.
This entails following the regular procedure for handling returns for these orders.
How to Get Started with Eastbay’s Return Process
You may get started on an item return with Eastbay by using any one of the following methods:
- By phone
- Chatting it up online
- By way of the website of the firm
- Via email
Making a Return Request Over the Phone
You may reach Eastbay’s customer support staff at this number: 1-800-826-2205.
Their customer care personnel may be reached seven days a week between 6 a.m. and 12 a.m. Central Standard Time (CST).
There are two categories of items that do not adhere to this rule, and they are as follows:
Icon Fitness’s customer care staff may be reached at 1-877-993-7999; contact them if you have questions about Weider, iFit, FreeMotion, Reebok, or Proform goods.
To return anything purchased through Steel Body or Marcy, please contact the customer care specialists at Impex Fitness by calling 1-800-999-8899.
Start a Return using the Online Chat System.
You may get the ball rolling on the return procedure by using the Eastbay website:
Launch the page titled “Contact Us.”
Hit the “Support” button located in the screen’s lower right-hand corner.
Request assistance with the returns.
Beginning the Return Process on the Company Website
You can get the return procedure started on the website for Eastbay.
Follow the steps on the screen, and specify whether you bought the product in question at a shop or online.
Beginning the Return Process through Email
You may get in touch with Eastbay by emailing the [email protected] address and asking for more instructions if you want to make a return request via the website.
Eastbay Return Policy Regarding Returns and Exchanges
Once Eastbay has received and inspected the returned products, they will offer reimbursements in the same way the original payment was made.
It takes to mail your package can range anywhere from three to seven days.
It might take one to two billing cycles for a credit card refund to show up on the statement.
Used cleats and spikes may be returned for store credit, as can goods that have been given to the customer as presents.
Eastbay will only reimburse the amount of the product’s purchase plus any applicable taxes.
Only if an item is inaccurate, defective, or damaged will the firm pay for the shipping costs of replacing the item. If the size you want to swap the item for is not available, you will be given a refund instead of being allowed to make the exchange.
FAQs
Below we share some FAQs related to the “Eastbay Return Policy”
1〉 What is the phone number for Eastbay’s customer service department?
You may do this by calling the Customer Service hotline at 18008415784.
You may reach us Monday through Friday from 7 a.m. to 7 p.m. and on Saturday from 9 a.m. to 6 p.m. Central Daylight Time.
2〉 Does Eastbay impose a fee for refilling items that customers return?
The majority of the items sold on Eastbay are subject to a restocking charge that may reach 25 percent.
To establish whether or not your purchase will be subject to restocking costs, you will need to interact with the specialized sales professional assigned to you.
3〉 When will I get my money back, and over what period?
It may take anywhere from one to three business days for Eastbay to credit your account with the refunded amount, and it can take anywhere from one to two billing cycles for the credit to be applied.
Conclusion: Eastbay Return Policy
Eastbay takes pride in providing quality products and excellent customer service. Eastbay Return Policy gives you the flexibility and convenience you deserve.
Eastbay offers a 60-day return policy on most items, with a few exceptions noted below.
This gives you plenty of time to make sure the thing is right for you.
If you’re not satisfied, return it within 60 days for an exchange or refund. Please note that original shipping charges are non-refundable.
In addition, Eastbay offers a 100% Satisfaction Guarantee on all footwear and apparel purchased from Eastbay.
If you’re not completely satisfied with your purchase, return it within 60 days for a full refund (original shipping charges are non-refundable). No questions asked!
Eastbay also offers free returns on most items! Use the provided pre-paid label to send your item back free of charge.
For more information check the Eastbay Return Policy Page.
Read About Other Articles
- Understanding HIPAA Compliance: Obligations for Covered Entities and Business Associates - April 23, 2024
- Things to Invest in for the Easter Season in 2024 - March 29, 2024
- Why Experience Matters: Finding An Established Dental Implants Provider - March 29, 2024