Kendra Scott Return Policy in 2024 (Online, In-store, Damage)

If you are willing to return your Kendra Scott item to the company, you must do it within the first 30 days of purchase.

Wearing metal or nickel jewelry isn’t satisfying because of sweat, makeup, or even for daily use.

The color of the jewelry fades. But in Kendra Scott, you can find and purchase 14-carat gold jewelry there.

Besides that, silver and diamond jewelry are also available that are pocket-friendly and comfortable for regular use.

But still, no matter how much customers love purchasing items from Kendra Scott, there are situations where they have to return those products to the company.

So, for situations like these, it’s very important to know about the return policies of Kendra Scott. That’s why this article is here as your guide.



What is the Kendra Scott Return Policy?

Kendra Scott jewelry has great popularity as their range of items is perfect.

For regular use, and even though they are made of gold, silver, or diamond, they are quite affordable because of the carat option.

But still, if any customer is interested in returning the Kendra Scott, I came back to its company; then there are a few rules that the customers should know,


1. For return, the customer must be returned to the Kendra Scott distribution center within the first 30 days of purchase.

2. The jewelry must be unworn and unused and have all the tags attached at the time of return. 

3. For in-store returns, having the original receipt of the Kendra Scott item is very important, and for online returns, you can find the receipt in the Order history.

4. Then if you purchased any item from Kendra Scott during a “Gift With Purchase” or “Buy One, Get One Free” promotion, that can be returned, but you have to return the gifted item as well, or the price will be adjusted from the refund amount.

5. You can’t return or exchange any gift item at Kendra Scott’s store or website. 


Etc. These are the main return policies of Kendra Scott, but if you have any other queries, then you can contact Kendra Scott customer service at [email protected] or by phone at 866-677-7023.


How to return the Product to Kendra Scott?

How to return the Product to Kendra Scott

Well, people love to wear lightweight and beautiful jewelry for everyday use, and for that, Kendra Scott jewelry company is the perfect place.

But even after purchasing it, a few people are unsatisfied with the product or are not according to their style; in that case, a return or exchange is their option.

But those who are interested in returning the item,


To return the Kendra Scott item online,

● First, visit the Kendra Scott Website and log into your account, or directly visit the Kendra Scott return page,

● Then, on the return page, enter all the required personal information, your name, address, phone number, email, etc. 

● After that, Click on the “Email Return Label” button, and then within a few minutes, you’ll receive your pre-paid UPS return shipping label.

● Pack your Kendra Scott jewelry item securely. 

● Then, print the label you received at the Kendra Scott website, and stick it at the top of the return package.

● Also, Include a copy of your invoice or return form from Kendra Scott Customer Service.

● After that, drop the Kendra Scott return package off at your nearest UPS location.


And if you want to return your Kendra Scott jewelry store, then,

● Visit the Kendra Scott store from where you purchased the jewelry.

● Then, go to the customer service counter, and tell the Kendra Scott employee that you are willing to return the jewelry to the store.

● Then, show your original payment receipt.

● After checking the jewelry thoroughly, if it is eligible for a return, then Kendra Scott Jewelry store will accept it for return.


Besides that, if you made a “Buy Online, Pick Up At Store” order of your Kendra Scott jewelry, in that case, to return that item, you also have to print a pre-paid return label from


Kendra Scott Return Policy for Damaged items?

Kendra Scott Return Policy for Damaged items

Kendra Scott fashion and jewelry always ensure customers receive their ordered items in perfect condition.

And as jewelry is a small item, it is easier for Kendra Scott to deliver them. But besides jewelry at Kendra Scott, other items are also available. 

So after receiving their ordered item, if a customer experience damaged jewelry or any other item from Kendra, they can return or replace it within the first 30 days of purchase.

For that, they have to contact Kendra Scott customer service first at [email protected] or 866-677-7023. 

If the 30-day return span is already over in that case, you can try repairing the Kendra Scott jewelry by shipping it back to the company or visiting the Kendra Scott store.

For repair, if you are located in another country, contact Kendra Scott Customer Service.


What products does Kendra Scott not accept as a return?

Kendra Scott Is a preferred and highly liked jewelry Company.

That’s why hundreds of customers purchase jewelry from Kendra Scott.

But as they deal mostly with gold, silver, or diamond Jewellery, they have some boundaries in returning Kendra Scott items. 

So if the customer is planning to return any Engraved pieces, Birthday Discount purchases, gift cards, masks, custom pieces created at the Color Bar, Kendra Scott Branded merchandise, permanent discounted or final sale Merchandise, then these products from Kendra Scott are not eligible for return. 


Does Kendra Scott have a free return?

Yes, Kendra Scott does provide free return shipping at their company.

At Kendra Scott, customers can purchase many thoughts of jewelry and other interesting items.

But when it comes to jewelry, if customers are unsatisfied after purchasing it, then to provide the perfect service, Kendra Scott provides free shipping services for returned products.

But before receiving free shipping, your Kendra Scott item should be eligible.

As pre-paid, pre-addressed return shipping labels will be provided to those with qualifying orders purchased on the Kendra Scott website.

And even if the customer lost their pre-paid return level, they can download the label from the Kendra Scott return page again.


How much time will it take to get a refund from Kendra Scott?

How much time will it take to get a refund from Kendra Scott

After you submit the Kendra Scott return package at the UPS drop box, it takes around 15 business days to get delivered at the Kendra Scott distribution center for returns and exchanges.

After that, the product is checked thoroughly, and all the paperwork and tags are verified.

After that, if your Kendra Scott return jewelry is eligible for a return, then, Depending on your financial institution, you’ll receive your refund within five business days.

For any doubts regarding return or exchange, contact Kendra Scott customer service at [email protected] or 866-677-7023 from Monday to Sunday, 8 a.m. to 5 p.m. CT.



Below we share some FAQs

Does Kendra Scott provide a full refund?

Yes, at Kendra Scott stores and websites, you can receive a full refund.

But for that, you must return the product to the company within 30 days of receipt, unworn, unused, with original packaging and tags on. 


Can I return the Kendra Scott jewelry item without a receipt?

No, you must have the Kendra Scott receipts while returning the item to the Kendra Scott store, and for online purchases, you can download them again from the website.


What will happen if I lose the Kendra Scott return label?

No worries if you lost your Kendra Scott return label.

Then fill out the returns form from this page, and you’ll receive your pre-paid UPS return label in your email ID. 


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