Zalando Return Policy in 2024 (Full Return Guide)

In this article, we will discuss the Zalando Return Policy in detail.

A return policy is no exception in the success of a brand. Therefore, it should always be simple. 

Zalando is a German company that retails shoes, fashion, and beauty.

Robert Gentz and David Schneider set up this company in 2008. It is headquartered in Berlin, Germany.



What is the Zalando Return Policy?

If the product does not fit you, Zalando offers you to return your product within 100 days from the date of delivery or purchase.

You will be able to return your product completely free of cost. You will get their options to return your product: 

● You may either drop off your parcel at your nearest EVRI ParcelShop. 

● You may also find a Locker to drop off your parcel 24/7 (fits parcels up to the following dimensions: 66cm x 41cm x 38cm.

● You may also Schedule a (contactless) pickup for your parcel. 


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How do I return to Zalando?

Zalando Return Policy Return Process

If you want to return your products to Zalando, you have to first mark the product that you want to return in the return form.

The return form will be attached to your delivery package.

Then you have to pack the items in a box and attach the return label to the outside of the box.

You must cover up or remove the original delivery barcode attached to the box. 

You may also schedule a pickup at your convenience time.

They will notify you through email that they will pick up your product within 2 hours. 

As soon as you drop off your parcel or it has been collected, you will receive your return receipt.

Then they will process your refund within 14 days in your original payment mode. 


How many days does Zalando take to process a return?

It may take up to 14 days for Zalando to process your return after the date of receiving your return package. 


What is Zalando’s Return Policy if the Zalando Partner delivers the product?

If you want to return an item delivered to you by the Zalando partners, you must ship the product back by a Zalando partner.

You have to check your parcel whether any instructions have been included with it.

Most partners include a pre-printed return label along with the package so you can return your products easily.

If you have lost or have not received your return label for your partner item, you need to contact them, and they will issue a new return label for you. 


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How to return Zalando Partner Items?

Zalando Return Policy for Partner Items

You will get 100 days to return a Zalando Partner item that is unworn and does not fit you.

First, mark the items you want to send in the return form included with your parcel.

Then you have to pack the products you want to return and attach the return label on the outside of the return package.

You must cover up or remove the original delivery bar code on the box or package.

You will be able to find the address where you have to ship the item on the attached return label.

You have to keep the return receipt until you get your refund.

It may take up to 14 days to get your refund from the date of receiving your return package. 


Zalando Return Policy without an original return label 

You must register your return online if you want to return a product to Zalando without an original return label.

You can book a time slot or a safe place by using the additional information option for arranging a contactless pickup.

You will be able to save a digital PDF label to print for your return.

They will notify you via email that they will lick up your product within 2 hours.

You will receive your return receipt after collection is done.

You have to wait for 14 days for your return to be processed.


When will I receive my refund from Zalando?

You will get your refund in your original payment method within 14 days of receiving your return package.

If the tracking link shows that they have received the return, they will take some additional time to process your return.

It may take up to 5 days to get your refund in your account. 


Are Zalando Charges for Return Shipping?

No, Zalando does not charge for return shipping.

It allows customers to return their products within 100 days from the date of delivery, free of cost. 



This article provides all the details and answers to the common faqs about the Zalando Return Policy.

Before purchasing anything from Zalando, you must know their return policy.


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