If you want to return your Lenovo product to the company, you must do it within the first 30 days of purchase.
The demand for Lenovo items is spreading worldwide, and as this company has been in the market for around 40 years, people trust this brand very much.
Because of the huge demand, hundreds of Lenovo stores and websites are available in different locations of the world.
But still, after purchasing hardware or any other items from Lenovo, if a customer feels like returning it, there are many things that the customer should look into.
This article about Lenovo return policy is here to guide you.
Contents
What is the Lenovo Return Policy?
In the present world, no one knows about Lenovo, and for affordable and great processing laptops, everyone knows that Lenovo is the best option.
At Lenovo stores on the website, customers can purchase many items for themselves.
But still, due to a few reasons like better processing model, etc., customers sometimes prefer exchanging or returning, so just a few items are delivered back to the company.
But to do that, there are a few rules and timelines available that the customers should know before returning the Lenovo product.
So, to return the Lenovo item to the company,
● The product purchased from the Lenovo website must be returned within 30 days.
● If their Lenovo item is purchased from the Lenovo outlet, in that case, the customers have a 14-day return window.
● Then for Lenovo Pro items, the return period is 45 calendar days.
● At the time of return, the Lenovo product has to be in perfect condition.
● Then, a Return Merchandise Authorization number is necessary for the return of Lenovo items.
● While returning the Lenovo item, the return must have all the accessories, original packaging, and documentation included.
How to return the Product to Lenovo?
No one can ever deny the position Lenovo held in the technology market.
All over the world, people purchase products from Lenovo and in the United States, to own affordable yet high-standard laptops.
Lenovo is a highly preferred brand.
So, as a customer, if you want to return your Lenovo item, then,
● Go to the website, then apply for Lenovo product return.
● Then after the return application is made, you will receive an email from Lenovo within 48 hours containing your Return Authorization Number, return shipping label, etc.
● After that, you have to re-package the Lenovo product return and don’t forget to include the original box, all accessories, and packaging.
● Then, stick the label at the top or side of the Lenovo return box, and if applicable, please do not cover the battery warning label sticker.
● Then, drop the Lenovo item package at your nearest UPS drop-off office or location.
The process is easy to Return the Lenovo product to the company, but the customer must return the product to the company from the same country they purchased it from.
So, in the USA, if you purchased a Lenovo laptop from the website, you must also return it from any USA address.
Lenovo Return Policy for Damage items?
Lenovo is always conscious about their delivery, so to ensure that the customers are getting the best item they deserve, Lenovo sends their electronic product as securely as possible.
But still, within the return or exchange period, if the customer feels like the Lenovo product purchased is damaged, they can ask for a refund or replacement.
And if your 30-day return window is not available anymore, in that case, Lenovo has a one-year or three-year warranty for most of the products.
This warranty service covers issues related to batteries, stylus, digitizer pens, etc.
So within your warranty period, you can also contact Lenovo customer service at 1-855-253-6686 or www.lenovo.com/support.
What products does Lenovo not accept as a return?
Lenovo is a brand that deals with laptops, desktops, servers, mobile devices, etc.
So when customers want to purchase something from Lenovo, they think about whether the Lenovo item they are ordering is eligible for return.
And as these are technological items, that’s why before purchasing anything, customers always prefer to know everything about the items.
Even Lenovo knows they deal with important and pricey items, so they accept almost all they provide for return.
But if the product is excessively used, damaged, doesn’t have original documentation, etc., then those items are hard to accept by the company.
Therefore for proper guidance, you must call Lenovo customer service at 1-855-253-6686.
Does Lenovo have a free return?
Yes, Lenovo offers free returns to the customer.
Well, in regular activities, people require good quality laptops, PC phones, etc.
Lenovo is a famous multinational technology brand, and it has worldwide demand.
So where thousands of customers are purchasing Lenovo items that’s why to provide even better customer satisfaction, Lenovo provides a free return facility in the United States.
But if the returned item from Lenovo is a server and storage product, a personal computing product in quantities over five or more, or if the product is delivered after the allotted return periods, then Lenovo will charge 15%.
Not only that, but the customer also has to pay the return shipping and handling fee. So to avoid fees, the customer should keep these in mind.
How much time will it take to get a refund from Lenovo?
People get conscious after returning the item to the company when it’s anything related to technology.
So after your Lenovo product is delivered to the company, which takes around 5 to 10 business days, the device is checked thoroughly to ensure that every part, accessory, etc., is intact and the device is running perfectly.
Then if everything is in perfect condition, it takes around 2 to 10 business days to process the refund.
The customers will receive the refund amount in their original payment method.
If the submitted product is outside the allotted calendar days from the purchase, Lenovo will charge an extra 15% as shipping cost.
Not only that, but the customer also has to pay for return shipping and handling fees.
FAQs
Below we share some FAQs
Can I return my Lenovo product after 30 days?
Unfortunately, at Lenovo, you can’t return your product after 30 days of purchasing.
And even if they do for some, if 30 days are over, they still have the warranty if anything is wrong with the Lenovo device.
But if you have a Lenovo Pro item, in that case, the return time is extended to 45 days.
For Lenovo product returns, is there any restocking fee required?
Well, Lenovo accepts the return or exchange of a hardware product, and they provide a full refund for any of the hardware items if the company offers any wrong or damaged items.
But besides that, if there are any other reasons for return or exchange, Lenovo will charge 15% of the purchase price as well as return shipping and handling fees.
Can I receive a full refund in return for my Lenovo item?
Yes, Lenovo does provide a full refund, but it is when the company delivers a wrong and damaged product to the customers.
And I’m such situations, the customers have the right to apply for a full refund or replacement.
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