According to the Monos Return Policy. If you want to return your Monos product, you must return it within the first 30 days of purchase.
Monos is a well-known luggage company that most customers in the United States know very well.
Customers have trouble with bad-quality luggage and must deal with luggage issues instead of enjoying the trip.
In such situations, people pray for good-quality luggage.
But no matter how amazing Mono luggage is for the customers, there are still cases of return due to size or color issues.
So, as a customer of Monos, if you are not satisfied with the product, it’s important to know how to return the product.
This article about Mono’s return policy is here as your guide.
Contents
What is the Mono Return Policy?
Well, customers from the United States have been using Mono luggage as their traveling companion for a very long time.
At Monos, customers get various options for luggage colors, sizes, and designs.
Also, at Monos, customers can purchase clothing items as well.
If customers face any issue regarding the Monos items, then easy return is available anytime they want.
But for the return, there are a few rules that the Monos customers should know about,
● The Monos item has to be returned within the first 30 days of purchase.
● The product has to be new, unused, undamaged, and in a resalable condition.
● The original packaging and the tags should be intact on the Monos item.
● If the product is eligible for a 100-day trial, then the customer can use the services for their luggage, but at the time of return, the product must have no scratches, dents, or any sort of damage due to abuse.
Etc.
These are the main rules that the customers should remember at the time of returning the Monos item.
How to return the Product to Monos?
For traveling or moving from one place to another, we can’t deny how essential luggage is for people.
It’s also very important to have Hardy luggage that can bear all the running, climbing, and other things, and for that, Monos luggage is a trustworthy option for customers.
But still, if the customers are thinking of returning their Monos item for personal reasons, then knowing the actual return method is very important.
So, if you want to return your Monos item, then,
● Visit the Monos website and log in to your account.
● On the website, find the return option, or you can visit the page https://returns.monos.com/#/ directly through this link.
● Enter your return number and email ID or zip code on the page, then start your return process.
● Select the product you want to return and provide other necessary information to complete the return process.
● After that, from the website, you will receive a return label.
● Pack the Mono luggage perfectly and try to return it using the Box in which you received the product.
● Then, stick the Monos return label at the side of the top of the package.
● And drop it at the mentioned courier service office.
If you purchased the Monos item from the store or if your online purchase is eligible for in-store return, then you can return your Monos luggage at the store.
But to know more about that, you must contact the Monos customer service at 604-200-8980.
Monos Return Policy for Damage items?
Monos always ensures the product is in perfect condition whenever it is delivered to customers.
And even though they resale trial items, they don’t accept the product if it got damaged by the previous customer.
So, there is no reason for you to think that Monos sent you a damaged item.
But at the time of Shipping, any incident occurs, and your Monos item gets damaged.
In that case, even though Monos is not at fault here, Monos will still provide the best service possible.
Before that, you must contact the Monos company by phone or email at 604-200-8980 or [email protected].
What products does Monos not accept as a return?
Monos has a straightforward return policy, so if any customer wants to return any purchased item to the company, they can easily do that within 30 days of purchase.
But still, they have a few conditions at the time of return, and if it doesn’t meet, they can’t return the product. So,
● If the product is damaged or used,
● During the 100-day trial, if the product gets used on the street.
● Final sale items
Etc.
Does Monos have a free return?
We know how difficult handling luggage can be; while traveling, we get stressed out about carrying the luggage.
Similarly, to ship and return the product, the courier employees also struggle with it.
Because of this, providing free return shipping is difficult for Monos.
Now the thing is, the customers do prefer having free returns for their Monos orders as the customer isn’t satisfied with the item.
Monos will provide you with a refund for that product, but providing free returns isn’t possible for the company.
That’s why after you return a Monos to the company, after processing the product at the distribution center when you receive your refund, the return cost will be deducted from the total amount.
How much time will it take to get a refund from Monos?
After returning the Monos item to the company it will take around 5 to 14 days to receive your refund.
After the product gets returned to the distribution center, the product gets checked thoroughly to verify whether the product is eligible for return.
Then, if the product is eligible, the refund will only be generated.
The customers will receive their refund through the original method of payment.
But the Shipping charges for Monos shipping and returns aren’t refundable.
FAQs
Below we share some FAQs related to the “Monos Return Policy”.
Can I exchange the Monos item instead of return?
Unfortunately, at this moment, the exchange policy isn’t available for Monos items.
So, if you want to exchange your Monos luggage, you must return the original item and place a new order at Monos.
My previous and new orders will be separate from each other.
But still, if you need some assistance, then contact [email protected].
What is a 100-day trial of Monos product?
Monos is very confident about their product; hence, to give the satisfaction and confidence of using their products, Monos provides a 100-day trial for most of their luggage.
With this service, customers can check if the product suits them.
Around the house, they can use the product as much as they want, and even after that, if the customer feels the luggage is heavy, the color isn’t right, or the size is small, then, after 100 days, they can easily return the luggage.
Does Monos provide a return under warranty?
Well, after purchasing a Monos item, if you missed the return period, then with the help of a warranty, you can still return or replace your Monos item.
But if the product has cosmetic damages such as scratches, dent color change, stains, etc.
If the customer changes any part of the luggage, or the product was damaged due to unnecessary abuse, then the item isn’t eligible for warranty return.
But instead of that, Monos will provide a repair or send you the missing or damaged parts.
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