Boathouse Return Policy in 2024 (Damage, Return, Refund)

In this article, we share complete details on the Boathouse Return Policy.

When you are in a dilemma and still need clarification about whether to keep the boathouse merchandise or send it back.

Let me introduce you to their customer-friendly return policy.

It is straightforward to return the product.

Their return policy is customer-friendly. Most importantly, this service is available in both online and offline mediums.

Therefore it is easy for you to return their products.

It was established in 1963 as a small business institution that sells premium quality clothing, footwear, and accessories both for men and women.

Over the years, it has developed into a giant in Canada.

It currently has more than 80 stores all over the country.

After its immense growth and popularity offline, the clothing and accessories chain came up with its online business in 2008.

Their website is one of the most popular shopping websites.



Boathouse Return Policy Return Process

The returning policy at Boathouse clearly states that you must file for a return petition within 14 days of purchase or delivery of that product.

You must stay within the given time to be eligible for a refund on your item.

This way, you will no longer be entitled to request a return from the Boathouse in exchange for your product.

The Boathouse also mentions that returning products should be unworn or unused by the consumer.

You must return the shoe and its original box if you have purchased footwear.

You must do so to ensure your return is accepted.

While returning merchandise, you must send the tag and its original billing receipts along with the returning product.

Suppose you remember to send the items mentioned above and your returning product.

In that case, you must face the inconvenience of requesting a refund.

Since the operation of this brand is carried out online and offline.

Hence both of them have a different set of return policies.

Therefore you can consider going through their in-house policies before sending your package.

For online returns, they have a dedicated website.

All you need to do is visit their website,, and follow their guidelines to ship your product back to them.

For items sold in shops, you can easily visit their shop along with the product and the necessary items to get a refund in exchange for your product.

The staff and management are extremely happy to help and satisfy their customers.


Boathouse Return Policy for damaged products?

Boathouse Return Policy for damaged products

For returning a damaged or defective item to their store, a customer is often requested to get it approved by the staff present at the store.

The store policy mentions that items found by the detective should be immediately brought to the notice by the consumer.

If you claim a refund after it is sold, then you will not be entitled to get a refund for that merchandise.

You will only get store credit or a replacement of that product once you apply for a return.

The items sold during their final sale also come under the same policy at this store.

You will not be given any refund in exchange for the defective items.

You will be offered a replacement, or you will get store credit.

But you will have the option of returning the defective item to the store.


What are the products that are not accepted as returns?

When a brand deals in a bunch of products, it is most likely that out of the 100 items manufactured, 2-3 pieces of them will be defective.

Similarly, a famous brand like Boathouse also sells various merchandise, some of which might be defective.

This brand is exceptionally well known for its premium quality footwear and activewear.

Hence they always try to keep up with trust and quality so that customers maintain hope.

However running a business is extremely difficult, especially when running a business online and offline.

Some kind of dispute might occur at the time of distribution.

But this is a rare condition that is seen while transporting a product.

Typically a manufacturing defect is eligible for a return or replacement.

They also offer store credit to the customer in exchange for that merchandise.

But the only condition for your return to take place successfully is that it must be approved defective by the boathouse team members.


What are the products Boathouse does not accept as a return?

Boathouse Return Policy

You can return a product if you are unsatisfied with it after purchase.

While most other brands will not entertain your return request, at, Boathouse, it is very simple and convenient to return merchandise.

But the company has strict rules to follow to get a return on their products.

Most of the items that are sold can be returned either via shipment or through physical visits.

Its original form of purchase should return the items You cannot buy a product online and ask for a return or a replacement from any of their shops.

But the items sold during their final sale cannot be returned.

The products sold during their stock clearance sale can not be replaced since they have limited stock.

Moreover, your undergarments, boxers, and facemasks are also non-refundable items.

It is less unlikely to get a refund or a replacement after you purchase these items.

You will be informed that these products will not be accepted.

Furthermore, deodorants, body care products, and other items sold at the time of final sale are also non-returnable.

Thus your products will not be accepted by the officials at the Boathouse store. 


Does Boathouse have a free return?

Yes, you can get a free return from this company.

They offer free returns in both their online and online stores.

Even though shipment costs will be non-refunded to you if you have made an online purchase and now have to return it.

The employees and the staff are extremely customer friendly; they easily accept returns within 14 days of the transaction.

Moreover, your refunds will be made in the original mode of purchase.

The same goes for purchases through gift cards and credit cards as well.

Depending on your banking partner, it may take 1-2 days but will be transferred without any inconvenience.


How much time will it take to get a refund from Boathouse?

At Boathouse, refund facilities are available both online as well as offline.

Hence, depending on your purchase choice, you must apply for their return.

If you must return a product, it must be completed within 14 days of purchase.

The staff members will gladly serve you and solve your refund queries.

You must provide the other necessary proofs like a money receipt, tags, invoice, and return the item.

You will not have to worry about getting your money back because, within 1 or 2 business days, it will be transferred back to your bank account following the original mode of payment.

It is normal for a consumer to stress about getting a refund.

Still, you will receive proper and valid information when purchasing from the Boathouse.



Below we share some FAQs

How long does it take to ship an order?

The shipment procedure usually takes between 2-7 days, depending upon the location of the consumer and the availability of trustworthy delivery partners.

If you reside in Canada, the shipment will take a little time to be delivered.


Are you open on holidays?

The Boathouse authority clearly states that their warehouse and offices remain non-functional on holidays.

Some stores might be open depending on the holidays. Otherwise, you will have no access to the Boathouse on public holidays. 



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